New Service Launch: Let AI Handle Phone Calls – Introducing 'MoshiMoshi AI' for Restaurants and Retail Stores to Focus on In-Person Customer Service

MoshiMoshi AI for Restaurants

ExaTech Inc. (Headquarters: Morioka City, Iwate Prefecture; CEO: Taihei Oda) has launched its voice AI service 'MoshiMoshi AI' (URL: https://mosimosi-ai.jp/), a specialized solution for physical stores such as restaurants and retail shops. The service enables AI to automatically handle initial phone calls, reservations, and frequently asked questions (FAQs).

This service frees staff from the burden of constant phone calls, allowing them to focus entirely on serving customers in person. With a response latency of approximately one second, the AI enables natural, smooth conversations that process reservations and inquiries without making customers wait.

■ Challenges Faced by the Restaurant and Retail Industries with Phone Calls

In an industry facing severe labor shortages, the following issues have become commonplace:

Lost Opportunities During Peak Hours: During busy lunch and dinner periods, staff are occupied with serving customers or cooking and cannot answer calls, resulting in missed reservation opportunities.

Decline in Service Quality: Incoming calls during face-to-face customer interactions force staff to interrupt service, leading to reduced customer satisfaction.

Burden of Handling Routine Inquiries: Staff time is consumed by repetitive questions such as 'What are your business hours today?' or 'Do you have parking?'—information that is often already available on the website.

Inbound (foreign visitor) Support: Language barriers make it difficult to respond to phone inquiries from international customers.

■ Key Features of 'MoshiMoshi AI' for Stores

The AI response flow can be flexibly customized to match each store’s business type and operations.

Automated Reservation and Takeout Call Handling: The AI answers incoming calls and naturally collects necessary information such as date, time, number of guests, name, and contact details through conversation. This information is instantly converted to text and sent to staff devices, enabling accurate reservation management.

Automatic Responses to Store-Specific FAQs: The AI instantly answers common questions such as business hours, location, directions, parking availability, and today’s daily special menu. This resolves customer inquiries on the spot and eliminates unnecessary call transfers.

Complete Prevention of Missed Calls: Even when multiple calls come in simultaneously, the AI can respond to all of them at once without making callers wait. This completely prevents complaints and lost opportunities during busy periods, such as 'line busy' or 'no one answers'.

Multilingual Support for Inbound Tourism: The service supports voice interactions in multiple languages, including English and Chinese. It enables smooth and polite responses to phone reservations and inquiries from foreign tourists, without relying on staff language skills.

■ Deployment and Operation in as Little as Two Weeks

Stores can immediately start using the service by retaining their existing phone number or obtaining a new dedicated number. Leveraging the integration of OpenAI Realtime API and Twilio, the advanced voice AI can be introduced into stores with no construction required and at low cost.

■ Launch Campaign: Free Demo Script Creation for Restaurants and Retail Stores

To commemorate the launch, ExaTech will provide free demo scripts tailored to each store’s menu and business type. To address concerns such as 'Can the AI really guide customers through our menu?', we invite you to experience the actual conversation accuracy firsthand. Applications can be easily submitted via the contact form on the official website.

■ Contact Information and Related URLs

📞 MoshiMoshi AI

Service Overview: https://mosimosi-ai.jp/

Details for Food & Retail: https://mosimosi-ai.jp/industries/food_retail

Demo Script Application: https://mosimosi-ai.jp/contact

Company Information: https://exatech.dev/