Iguazu Launches AI Phone Robot "Kakederu" Selectable by Business Scene

Iguazu Inc. (Headquarters: Kawasaki City, Kanagawa Prefecture, President: Tatsuya Yabana, hereinafter "Iguazu") has adopted an AI phone robot developed by Ambishio Technology Inc. (Headquarters: Minato-ku, Tokyo, President: Tsuneo Yoshiwara, hereinafter "Ambishio Technology") through a business partnership, and will begin selling the specialized AI phone robot "Kakederu" series, which can be selected according to business scenes. https://www.i-guazu.co.jp/lp/solution/kakederu/

Background

In recent years, with the deepening labor shortage and the growing need for operational efficiency, companies, local governments, and educational institutions have been advancing the automation of telephone operations. However, conventional Interactive Voice Response (IVR) systems were limited to responses centered on push-button input, with limitations in flexible dialogue and responses tailored to business content.

"Kakederu" is an AI phone robot that supports incoming and outgoing calls and is equipped with templates for various telephone operations such as reception, reminders, medical examination guidance, and mail-order order taking. Unlike conventional IVR systems, the AI recognizes spoken content in real-time and achieves natural voice dialogue that understands context. By customizing based on templates according to business flow, the AI takes over the telephone operations that were previously handled by humans, supporting the resolution of labor shortages and improving operational efficiency.

Product Lineup to be Launched

"Kakederu" consists of two products: "AI Reception-kun" (incoming calls) and "AI Outgoing-kun" (outgoing calls). Each product can be used by selecting an original template specialized for business use.

AI Reception-kun

An AI tool specialized for "incoming calls." The AI handles the initial response to phone calls on behalf of humans.

AI Reception-kun Dedicated Templates

1 Reception Function

AI handles the initial response for the main phone line, improving efficiency.

Target: General Companies

Benefits of Introduction:

- Reduces interruptions to business operations due to phone calls. - Ensures stable phone reception even outside business hours or during busy periods. - Standardizes reception quality and prevents missed calls.

2 Mail-Order Reception Function (Scheduled for release soon)

Handles orders 24/7, 365 days a year. Automatically acquires orders and processes them.

Target: Mail-order companies, EC businesses

Benefits of Introduction:

- Ensures stable order reception during hours when it is difficult to secure staff, such as early morning or late night. - Prevents missed orders even during peak order times.

3 FAQueen (FAQ) Function (Scheduled for release soon)

AI automatically answers questions based on past inquiry history and manuals.

Target: Stores (consumer electronics retailers, home centers, etc.)

Benefits of Introduction:

- Reduces the workload for repetitive inquiries. - Alleviates the burden on staff, creating an environment where they can focus on customer service and sales. - Contributes to improved customer satisfaction through standardized response quality.

AI Outgoing-kun

An AI service specialized for "outgoing calls." Solves issues such as labor shortages and personalization in outgoing call operations.

AI Outgoing-kun Dedicated Templates

4 Reminder Function

Automatically handles reminder tasks for late payers on behalf of humans. Target: Financial companies (credit card companies, etc.), telecommunications companies

Benefits of Introduction:

- Reduces the mental burden on staff by having AI handle reminder tasks. - Maintains a stable operational system even in jobs with high turnover rates. - Allows staff to focus on cases requiring advanced handling.

5 High-Speed Outgoing Call Function

AI makes high-speed outgoing calls to a large number of destinations and transfers the call to an operator when the other party answers.

Target: Call centers, telemarketing companies

Benefits of Introduction:

- Improves calling efficiency by automatically making a large volume of outgoing calls. - Increases operator productivity as they only handle calls where the other party answers. - Enables approaches to more customers with a limited number of staff.

6 Tax Reminder Function

Specialized for tax reminder operations for local governments. Customizable by municipality for reminder department names, tax categories, reminder wording, etc., automating reminder operations to residents.

Target: Local governments

Benefits of Introduction:

- Automates tax reminder operations, reducing the mental burden on staff. - Flexible customization is possible according to the operational rules of each local government. - Standardizes reminder content, achieving uniform response quality.

7 Health Checkup Recommendation Function

Automatically makes phone calls to eligible individuals for the purpose of "promoting specific health checkups" by local governments.

Target: Local governments

Benefits of Introduction:

- Contributes to an increase in the participation rate of specific health checkups. - Enhances outreach to residents when used in conjunction with postal notifications.

Service Overview Unlike conventional push-button input (IVR), the AI recognizes spoken content in real-time and engages in dialogue using natural synthesized speech after understanding the context.

The main feature is its "business-specialized" design, where AI takes over the operations previously handled by humans. Unlike general-purpose automated responses, individual business flows such as reminders and health checkup recommendations are built into the AI, so AI operators take over the processes that were previously performed by humans.

Case Studies

- Hannan University (AI Reception-kun)

Automated the main phone line. AI handles 30,000 incoming calls annually, improving operational efficiency. Details here: https://www.iguazu-sol.jp/ig_selection/igsele_26spr_03

- Tokyu Card Co., Ltd. (AI Outgoing-kun)

Partially automated reminder calls to customers with unpaid bills. Achieved cost reduction while maintaining collection effectiveness. Details here: https://www.iguazu-sol.jp/ig_selection/igsele_26spr_02 *The above cases were introduced through Ambishio Technology.

Pricing Plans

[Flat rate includes calling/reception fees, list registration fees, scenario additions, SMS usage fees, etc.]

(However, communication charges for incoming/outgoing calls, SMS, etc., will be incurred separately.)

1 AI Reception-kun

"Basic Plan" (Internet line: using 050-XXXX-XXXX)

Initial Cost: ¥300,000 Monthly Usage Fee: ¥30,000/month

"Professional Plan" (Existing landline: using area code *PBX purchase required*)

Initial Cost: Individual consultation (*Price varies depending on customer's telephone network environment.)

*Both plans have a minimum contract period of 1 year.

2 AI Outgoing-kun

Depends on the template. Please contact us for details.

Sales

This service can be purchased through our sales partners (distributors). (Nationwide coverage)

Future Outlook

Iguazu will continue to expand the functions of "Kakederu" and contribute to improving customer operational efficiency through the automation of all customer touchpoints for companies, local governments, and educational institutions.

Company Overview

[Iguazu Inc.]

Company Name: Iguazu Inc.

Headquarters: Kawasaki City, Kanagawa Prefecture

Representative: President Tatsuya Yabana

Business Activities: IT distribution business, solution business, solar power generation, strategic business (renewable energy, 3D printers, web supply) HP: https://www.i-guazu.co.jp/

[Ambishio Technology Inc.]

Company Name: Ambishio Technology Inc.

Headquarters: Minato-ku, Tokyo

Representative: President Tsuneo Yoshiwara

Business Activities: Development and provision of AI phone robots HP: https://anbishio-tech.co.jp/