Promoting AI Utilization Initiatives to Improve Call Center Response Quality

Earth Infinity Co., Ltd. is promoting the sophistication of its call center structure to improve customer response quality and strengthen its response system. To address the increase in inquiries accompanying the expansion of contract numbers, the company is proceeding with the introduction of a call center support system utilizing AI technology, with operations scheduled to begin around the fall of 2026. Through this system, the company aims to improve response rates, reduce the burden on operators, and build a smoother customer response structure.