Ascend Inc.'s Call Recording and AI Transcription/Summary Service "RecACE plus" Implements Functional Updates
Ascend Inc.'s "RecACE plus" service has updated its call classification tag features, allowing for on-the-spot editing and multiple tag settings from the web.
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- 📰 Published: April 1, 2026 at 22:00
Ascend Inc. (Location: Shinjuku-ku, Tokyo; Representative Director: Hiroshi Sato) announced that its call recording and AI transcription/summary service "RecACE plus" implemented two functional improvements on March 30, 2026, based on user requests.
Overview of Functional Improvements
Improvement 1: Call classification tags can now be edited on the spot from the recording playback screen
Previously, there was no function to individually edit and save call classification tags for recorded calls. With this update, a "Call Classification Edit" button has been added to the bottom of the recording playback screen, allowing tags to be edited directly from the playback screen.
This significantly improves work efficiency as classifications can be organized on the spot while confirming call content.
Improvement 2: Multiple call classification tags can now be set
With this improvement, it is now possible to enable "Multiple Call Classification Settings."
Up to five classification tags can now be assigned to a single call, enabling more detailed and accurate management of call content. This further streamlines call content management tasks.
Details of the Version Up
For more details on this version up, please visit the RecACE plus service website below.
https://lp.rec-ace.com/news/260330.html
About "RecACE plus"
RecACE plus is an AI-powered call recording service for Hikari Denwa (optical fiber phone) developed and provided by Ascend Inc. In addition to AI-powered transcription and summarization, it features search, cloud storage of recorded data, access from PCs and smartphones, call classification tagging, and notification functions, comprehensively supporting the recording, sharing, and utilization of phone interactions.
It has been adopted by a wide range of industries, including local governments, medical institutions, retail, real estate, and logistics, and has earned high trust in visualizing phone operations and improving productivity.
A key feature is that it can be introduced without changing existing phone numbers, reducing the operational burden during implementation.
RecACE plus service website:https://lp.rec-ace.com/
About Ascend Inc.
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Location: Meibo Building 5F, 1-21-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
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Representative: Hiroshi Sato, Representative Director
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Business Activities: Development of AI systems related to voice and telephone, provision of telephone DX solutions, in-house development and provision of CTI/CRM/SFA, call center construction support, election situation survey business
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Company Website: https://www.ascend-corp.co.jp/
Inquiries regarding this matter
For inquiries regarding this matter, please contact us via the link below.
https://www.ascend-corp.co.jp/contact/
FAQ
What has changed with this RecACE plus update?
Call classification tags can now be edited on the spot from the recording playback screen, and up to five tags can be set for a single call.
What are the benefits of these functional improvements?
Work efficiency is significantly improved as classifications can be organized while confirming call content, enabling more detailed and accurate call management.
Which types of companies are suitable for RecACE plus?
It is suitable for a wide range of industries such as local governments, medical institutions, retail, real estate, and logistics, which have many phone interactions and wish to streamline their recording, sharing, and utilization.