Otis Advances Inclusive Mobility for an Aging Society

Otis Elevator Co., Ltd. Japan (President and CEO: Patrick Yung; Head Office: Chuo-ku, Tokyo; hereinafter "Otis Japan") announces the launch of the Otis Viva™ solution, aimed at creating a society where people of all generations can move freely. Otis Japan is the Japanese subsidiary of Otis Worldwide Corporation (NYSE: OTIS), a global leader in the design, installation, maintenance, and modernization of elevators and escalators.

The Otis Viva™ solution integrates elevator features designed to meet the needs of an aging society, delivering safety, reliability, and intuitive operation for all passengers. With a human-centered, intuitive design, it ensures a safe and comfortable ride. Key benefits include easier boarding and exiting, bright and clear lighting, easy-to-understand voice and visual guidance, and handrails to prevent falls. These features significantly enhance daily mobility, especially for individuals who require additional support.

Through upgrades, the Otis Viva™ solution contributes meaningfully to extending asset life while meeting regulatory and tenant requirements. Customers can plan the scope, budget, and schedule of work based on their specific needs.

The Otis Viva™ solution will also be available on new Gen3™ elevators (with multiple features as optional paid upgrades). The compact design of the Gen3™ elevator enables installation in buildings where elevators were previously difficult to install, supporting individuals who wish to continue living independently in familiar environments and enabling freer, more comfortable mobility.

Patrick Yung, President of Otis Japan, said: "The extent to which buildings and infrastructure can meet people's needs in the future depends on how quickly and thoughtfully we can improve and adapt them. As aging populations grow worldwide, the convenience and independence of daily mobility have never been more important. At Otis, we are committed to removing barriers and supporting independence through rapid delivery of solutions, helping to create a society where people stay connected and thrive at every stage of life."

The Otis Viva™ solution is available through both upgrades of existing equipment and new installations. For more information on the Otis Viva™ solution and our vision for advancing mobility so that everyone, including older adults, can move freely, confidently, and independently, visit otis.com.

Frequently Asked Questions

What prompted Otis to focus on inclusive mobility solutions for all, including the elderly, in urban environments?

We recognize the rapid demographic shifts occurring worldwide. By 2050, the global population aged 60 and over is projected to double*. The means to ensure freedom of movement, independent living, and the maintenance and improvement of quality of life require fundamental transformation. In this context, the urgent need is to develop more inclusive and accessible buildings and infrastructure so people can remain active and connected to their communities as they age.

What is Otis’s long-term vision for urban life and accessibility?

Otis is committed to advancing cities so people can live longer, healthier, and more independent lives at every stage. Staying at the forefront of innovation means not only developing new solutions but also listening to real-world use cases, customer feedback, and partner insights, continuously learning, refining features over time, and adding new benefits. By leveraging insights gained through ongoing engagement with the market, Otis aims to promote inclusive and accessible mobility so cities can respond to evolving community needs—both today and for future generations.

How does the Gen3™ elevator platform contribute to creating inclusive and accessible urban environments?

The Gen3™ elevator platform includes compact, space-saving solutions suitable for both new and existing buildings. By introducing, adding, or upgrading technologies that enhance accessibility and inclusivity, buildings can become more future-ready, ensuring cities remain livable and welcoming for all residents.

The Otis Viva™ solution will be available on new Gen3™ elevators (with multiple features as optional paid upgrades), offering accessible mobility from day one and adapting to changing needs over time. Additionally, the Gen3™ elevator offers multiple design options to address accessibility challenges in buildings without elevators.

Why are upgrades important for improving accessibility?

Upgrades enable rapid and effective accessibility improvements within limited budgets, without requiring major construction. With the Otis Viva™ solution, customers can flexibly design the optimal scope, budget, and schedule, enabling faster decision-making.

What benefits does the Otis Viva™ solution offer building owners?

The Otis Viva™ solution meets evolving tenant and resident needs by enhancing accessibility. By upgrading existing elevators, it contributes to extending a building’s service life and improving long-term performance and value.

Can the Otis Viva™ solution be installed on existing elevator systems in older buildings?

While compatibility depends on the model and specifications, the Otis Viva™ solution can be implemented via upgrades for equipment within the supported range. Accessibility improvements are possible without major construction work.

About Otis

Otis provides the freedom to connect and thrive in a world that’s moving higher, faster, and smarter. Otis is a leading global company in the manufacturing, installation, maintenance, and modernization of elevators and escalators. We maintain approximately 2.5 million elevators and escalators—the most in the industry worldwide—with 2.5 billion people riding our products every day. Otis products are installed in iconic buildings around the world, as well as in residential, commercial, and transportation facilities—anywhere people move. Headquartered in Connecticut, USA, and with 72,000 employees including 45,000 field professionals, we serve customers and users in over 200 countries and regions, delivering products that meet diverse needs through manufacturing, installation, and maintenance. For more information, visit www.otis.com. Follow Otis on LinkedIn, YouTube, Instagram, and Facebook.