[First Release] Centers Without "Common Codes" Are Already Wasting Investment
The CS Specialist Certification Association will hold a seminar on May 20, 2026, for call center managers. It will unveil the "Japan Standard Structure," a new operating foundation for the AI era, and the "Skill ID = Common Code" to integrate KPI, VOC, AI, education, and quality evaluation. Toshiba RECAIUS will also present initial verification data.
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- 📰 Published: May 13, 2026 at 21:10
- 🔍 Collected: May 13, 2026 at 12:31
- 🤖 AI Analyzed: May 14, 2026 at 03:57 (15h 25m after Collected)
The General Incorporated Association CS Specialist Certification Association (Location: Tokyo, Representative Director: Kaoru Ishikawa) will publicly release a special seminar for call center managers and supervisors on May 20, 2026, titled "Centers Without 'Common Codes' Are Already Wasting Investment."
This seminar will introduce "Japan Standard Structure," a new operational foundation designed to run KPI, VOC, AI, education, and quality evaluation with "a single language," providing content that enables participants to identify the "structural improvements needed" in their own centers within three hours.
■ Call Center Operations Are No Longer a Matter of "Choosing"
With AI integrating into human work, the very premise of operations is beginning to change.
Until now, call center operations have been managed by choosing AI, comparing tools, and operating evaluation, education, and quality control individually. However, the state of operating KPI, VOC, AI, education, and quality evaluation based on separate standards has reached its limit.
In this seminar, we will for the first time introduce the concept of Skill ID = Common Code as a structure to operate these with "a single standard."
■ What is "Skill ID = Common Code"?
Skill ID is a "common language based on public standards" that deals with the meaning structure of conversations.
Built upon the Ministry of Health, Labour and Welfare's occupational ability evaluation system, it subdivides the process of conversation (job process) and functions as a "common code" to unify evaluation, education, KPI, and AI utilization.
It can be used as a new OS to "operate call centers by structure," rather than relying on conventional, subjective standards such as "skill," "manners," or "experience."
■ Special Session by Toshiba RECAIUS
The impact of common codes on evaluation, KPI, and AI utilization will be introduced along with initial verification data.
On the day of the event, a special session will also be held by the Toshiba RECAIUS team. Through initial verification using evaluation standards based on the occupational ability evaluation system, they will present the potential of how common codes can influence not only evaluation but also KPI, VOC, AI utilization, and overall operations.
■ Implemented in collaboration with co-sponsoring companies and cooperating companies
The event is held with the support of cooperating companies working on structuring call center operations and developing digital infrastructure.
This seminar is being held with the support of co-sponsoring company Toshiba Corporation, as well as cooperating companies working on the advancement of call center operations and the development of digital infrastructure. Against the backdrop of industry collaboration, a new operational foundation necessary for the AI era will be unveiled for the first time.
■ Pre-briefing session to be held on May 15
The content is structured to be easy for first-timers to understand, providing deeper insight into the main seminar.
Prior to this seminar, a pre-briefing session will be held on May 15, 2026, on the themes of "What is Skill ID?" and "Why is a common code necessary?"
■ What you can gain from this seminar
It will clarify "what the limits of traditional call center operations are" and "what needs to change."
In this seminar, you will learn:
- Why traditional call center operations are starting to become obsolete
- Why a common code is necessary
- How Skill ID unifies evaluation, education, KPI, and AI
- Where the "structural improvements needed" in your own center are
By organizing these points, you can understand the new approach to call center operations required in the AI era.
■ Seminar Outline
An intensive, in-person only session specifically for managers and supervisors.
[Date] May 20, 2026 (Wednesday) 14:00-17:00
[Target] Call center managers/supervisors
[Format] In-person only
[Organizer] General Incorporated Association CS Specialist Certification Association
[Co-organizer] Toshiba Corporation
■ Kaoru Ishikawa Profile
Architect of structural reform for call center operations / Head of Skill ID development.
Responsible for the Ministry of Justice's Civil Affairs Bureau "Legal Affairs Bureau Window Service Reform Action Plan," promoting structural reforms that led to 50% privatization. Subsequently, developed "Skill ID" in alignment with the Ministry of Health, Labour and Welfare's occupational ability evaluation system. Currently, working on building the "Japan Standard Structure" which handles evaluation, education, KPI, and AI with "a single standard."
■ May 20 Seminar Details
May 20 Seminar Special Page Click here for details
■ May 15 Pre-Webinar Briefing
May 15 Skill ID Briefing Page Click here for details
This is a valuable opportunity to publicly release, for the first time, the foundation for redesigning call center operations in the AI era, along with practical examples.
■ Company Overview
Company Name: General Incorporated Association CS Specialist Certification Association
Established: April 2009 (incorporated)
Address: 2-34-13 Seijo, Setagaya-ku, Tokyo
TEL: 03-6411-2184
HP: https://www.cs-kentei.jp/
■ About General Incorporated Association CS Specialist Certification Association
General Incorporated Association CS Specialist Certification Association for customer service personnel
This seminar will introduce "Japan Standard Structure," a new operational foundation designed to run KPI, VOC, AI, education, and quality evaluation with "a single language," providing content that enables participants to identify the "structural improvements needed" in their own centers within three hours.
■ Call Center Operations Are No Longer a Matter of "Choosing"
With AI integrating into human work, the very premise of operations is beginning to change.
Until now, call center operations have been managed by choosing AI, comparing tools, and operating evaluation, education, and quality control individually. However, the state of operating KPI, VOC, AI, education, and quality evaluation based on separate standards has reached its limit.
In this seminar, we will for the first time introduce the concept of Skill ID = Common Code as a structure to operate these with "a single standard."
■ What is "Skill ID = Common Code"?
Skill ID is a "common language based on public standards" that deals with the meaning structure of conversations.
Built upon the Ministry of Health, Labour and Welfare's occupational ability evaluation system, it subdivides the process of conversation (job process) and functions as a "common code" to unify evaluation, education, KPI, and AI utilization.
It can be used as a new OS to "operate call centers by structure," rather than relying on conventional, subjective standards such as "skill," "manners," or "experience."
■ Special Session by Toshiba RECAIUS
The impact of common codes on evaluation, KPI, and AI utilization will be introduced along with initial verification data.
On the day of the event, a special session will also be held by the Toshiba RECAIUS team. Through initial verification using evaluation standards based on the occupational ability evaluation system, they will present the potential of how common codes can influence not only evaluation but also KPI, VOC, AI utilization, and overall operations.
■ Implemented in collaboration with co-sponsoring companies and cooperating companies
The event is held with the support of cooperating companies working on structuring call center operations and developing digital infrastructure.
This seminar is being held with the support of co-sponsoring company Toshiba Corporation, as well as cooperating companies working on the advancement of call center operations and the development of digital infrastructure. Against the backdrop of industry collaboration, a new operational foundation necessary for the AI era will be unveiled for the first time.
■ Pre-briefing session to be held on May 15
The content is structured to be easy for first-timers to understand, providing deeper insight into the main seminar.
Prior to this seminar, a pre-briefing session will be held on May 15, 2026, on the themes of "What is Skill ID?" and "Why is a common code necessary?"
■ What you can gain from this seminar
It will clarify "what the limits of traditional call center operations are" and "what needs to change."
In this seminar, you will learn:
- Why traditional call center operations are starting to become obsolete
- Why a common code is necessary
- How Skill ID unifies evaluation, education, KPI, and AI
- Where the "structural improvements needed" in your own center are
By organizing these points, you can understand the new approach to call center operations required in the AI era.
■ Seminar Outline
An intensive, in-person only session specifically for managers and supervisors.
[Date] May 20, 2026 (Wednesday) 14:00-17:00
[Target] Call center managers/supervisors
[Format] In-person only
[Organizer] General Incorporated Association CS Specialist Certification Association
[Co-organizer] Toshiba Corporation
■ Kaoru Ishikawa Profile
Architect of structural reform for call center operations / Head of Skill ID development.
Responsible for the Ministry of Justice's Civil Affairs Bureau "Legal Affairs Bureau Window Service Reform Action Plan," promoting structural reforms that led to 50% privatization. Subsequently, developed "Skill ID" in alignment with the Ministry of Health, Labour and Welfare's occupational ability evaluation system. Currently, working on building the "Japan Standard Structure" which handles evaluation, education, KPI, and AI with "a single standard."
■ May 20 Seminar Details
May 20 Seminar Special Page Click here for details
■ May 15 Pre-Webinar Briefing
May 15 Skill ID Briefing Page Click here for details
This is a valuable opportunity to publicly release, for the first time, the foundation for redesigning call center operations in the AI era, along with practical examples.
■ Company Overview
Company Name: General Incorporated Association CS Specialist Certification Association
Established: April 2009 (incorporated)
Address: 2-34-13 Seijo, Setagaya-ku, Tokyo
TEL: 03-6411-2184
HP: https://www.cs-kentei.jp/
■ About General Incorporated Association CS Specialist Certification Association
General Incorporated Association CS Specialist Certification Association for customer service personnel