Over 80% of Vacation Rental and Rental Space Operators Report Issues with Smart Lock Operations: Chatlock Survey Results

## Growing Challenges in Smart Lock Operations for Unmanned Facilities

Chatlock surveyed operators of vacation rentals, lodging facilities, and rental spaces regarding their daily smart lock management challenges. The results are as follows:

* Survey conducted by Chatlock (n=200, operators of vacation rentals/lodging/rental spaces, April 2026)

### Operational Challenges in the Era of Unmanned and Remote Management

Operators of vacation rentals, lodging, and unmanned facilities are currently facing the following key management challenges:

- Operational burden of managing keys for individual users
- Burden of managing and sharing PIN codes
- Managing entry/exit during late-night hours
- Handling troubleshooting in remote/non-face-to-face operations
- Operational burden when managing multiple locations
- Managing key handovers in vacation rentals/lodging
- Burden of handling unmanned check-ins
- Operational burden of remote entry/exit management

## Call for Feedback to Improve Features: Integrating Real-World Experience into Development

Following the survey, Chatlock is officially opening a call for feedback from operators of vacation rentals, lodging, and unmanned facilities regarding smart lock challenges.

Key areas for feedback include:

- Daily struggles with key/PIN code management
- Specific trouble cases during unmanned check-ins
- Inconveniences when managing multiple locations/users
- Feature requests to improve current operations
- Unexpected operational burdens post-installation

Collected feedback will be used to improve product features, enhance operational support, and disseminate industry insights. Feedback can be submitted via the contact form on the official website or via DM on social media (X/Instagram).

## The Chatlock Experience for Unmanned Facility Management

Chatlock's smart locks are used not only for B2C residential purposes but also extensively in vacation rentals, lodging, and unmanned facilities. The following features are highly rated by operators:

- Retrofittable without construction: No interior changes required, easy restoration to original state.
- Individual PIN issuance with expiration management: No need to physically hand over keys.
- Real-time status monitoring and access history via smartphone.
- Remote locking/unlocking: Enables complete remote handling of late-night check-ins.
- Cost-effective design suitable for rental and existing facilities.

Chatlock remains committed to continuously improving its services based on real-world feedback from the field.