Cognizant Announces ServiceNow Implementation and Managed Services Contract for JG Summit's IT Modernization
Cognizant has initiated a project to implement the ServiceNow AI platform and provide managed services for JG Summit, supporting the IT modernization of the Philippines' diverse conglomerate. By implementing ITSM, ITAM, and SPM functions, the initiative aims to automate IT processes, enhance governance, and improve asset visibility.
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- 📰 Published: May 25, 2026 at 19:00
- 🔍 Collected: May 25, 2026 at 10:31
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Cognizant (NASDAQ: CTSH) has announced a project to implement ServiceNow and provide managed services to support the IT modernization of JG Summit Holdings, Inc. (JG Summit), one of the largest and most diversified business groups in the Philippines.
JG Summit, which operates in various sectors such as consumer foods, air transportation, and real estate, faces the unique challenge of managing different business models, supply chains, and service requirements across unrelated industries, which often leads to operational complexity. Cognizant aims to resolve this complexity by leveraging the integrated 'ServiceNow AI platform' to establish consistent and governed IT processes.
JG Summit sought a strategic partner capable of providing an approach based on professional advice to maximize the value of the ServiceNow AI platform and improve IT workflows and user experiences. Cognizant, leveraging its deep ServiceNow expertise and rich track record in managed services, is adopting a transparent 'optimized' (right-size) model that enhances cost predictability and allows for flexible future scaling, providing managed services, licensing, implementation, and support comprehensively.
This project will build an integrated platform to automate IT processes and strengthen governance by primarily implementing the following functions:
- IT Service Management (ITSM) Professional: Automating and streamlining IT service processes.
- IT Asset Management (ITAM): Asset tracking and management for hardware (HAM) and software (SAM Pro).
- Strategic Portfolio Management (SPM): Governance of project demand and portfolios aligned with business strategies.
In addition, the initiative aims to establish a centralized IT asset management system capable of supporting audits, visualizing software licenses and usage rights, and introducing a project management framework aligned with business priorities. Specifically, implementing 'Hardware Asset Management (HAM)' and 'Software Asset Management (SAM Pro)' will support comprehensive asset visibility and control, such as compliance and cost management through organizing license information and reallocating surplus licenses.
This solution not only realizes rapid system implementation and reduction of technical debt, but also features a sustainable design that can safely accommodate future upgrades. Furthermore, it supports mobile-first service delivery and establishes an 'AI-Ready' foundation for advanced automation and the utilization of agentic AI. This will allow JG Summit to smoothly adopt next-generation ServiceNow features without the need for future massive system restructuring.
Furthermore, the introduction of 'Strategic Portfolio Management (SPM)' will enable consistent handling of project requests, visualization of portfolios, and prioritization in line with business strategies. This enhances governance and transparency while promoting efficient resource utilization. The program also incorporates practical training and knowledge sharing, ensuring JG Summit can establish an autonomous operation system and manage it long-term.
Tina Alvarez, CDIO of JG Summit, stated, 'We are very much looking forward to further evolving our IT infrastructure, strengthening governance and transparency, and providing faster, more reliable, and secure services to all our business units. Through the implementation of this integrated platform, we can improve the user experience to be simple and comfortable, while simultaneously building a solid foundation for sustainable innovation.'
Melissa Ries, Vice President and Managing Director of ServiceNow Asia, added, 'JG Summit's decision to standardize on the ServiceNow AI platform reflects a common challenge faced by companies with some of the most complex business environments in the world. Namely, that a single platform that brings consistency, governance, and visibility across diverse businesses is essential. With this foundation in place, it becomes a solid platform for future growth.'
JG Summit, which operates in various sectors such as consumer foods, air transportation, and real estate, faces the unique challenge of managing different business models, supply chains, and service requirements across unrelated industries, which often leads to operational complexity. Cognizant aims to resolve this complexity by leveraging the integrated 'ServiceNow AI platform' to establish consistent and governed IT processes.
JG Summit sought a strategic partner capable of providing an approach based on professional advice to maximize the value of the ServiceNow AI platform and improve IT workflows and user experiences. Cognizant, leveraging its deep ServiceNow expertise and rich track record in managed services, is adopting a transparent 'optimized' (right-size) model that enhances cost predictability and allows for flexible future scaling, providing managed services, licensing, implementation, and support comprehensively.
This project will build an integrated platform to automate IT processes and strengthen governance by primarily implementing the following functions:
- IT Service Management (ITSM) Professional: Automating and streamlining IT service processes.
- IT Asset Management (ITAM): Asset tracking and management for hardware (HAM) and software (SAM Pro).
- Strategic Portfolio Management (SPM): Governance of project demand and portfolios aligned with business strategies.
In addition, the initiative aims to establish a centralized IT asset management system capable of supporting audits, visualizing software licenses and usage rights, and introducing a project management framework aligned with business priorities. Specifically, implementing 'Hardware Asset Management (HAM)' and 'Software Asset Management (SAM Pro)' will support comprehensive asset visibility and control, such as compliance and cost management through organizing license information and reallocating surplus licenses.
This solution not only realizes rapid system implementation and reduction of technical debt, but also features a sustainable design that can safely accommodate future upgrades. Furthermore, it supports mobile-first service delivery and establishes an 'AI-Ready' foundation for advanced automation and the utilization of agentic AI. This will allow JG Summit to smoothly adopt next-generation ServiceNow features without the need for future massive system restructuring.
Furthermore, the introduction of 'Strategic Portfolio Management (SPM)' will enable consistent handling of project requests, visualization of portfolios, and prioritization in line with business strategies. This enhances governance and transparency while promoting efficient resource utilization. The program also incorporates practical training and knowledge sharing, ensuring JG Summit can establish an autonomous operation system and manage it long-term.
Tina Alvarez, CDIO of JG Summit, stated, 'We are very much looking forward to further evolving our IT infrastructure, strengthening governance and transparency, and providing faster, more reliable, and secure services to all our business units. Through the implementation of this integrated platform, we can improve the user experience to be simple and comfortable, while simultaneously building a solid foundation for sustainable innovation.'
Melissa Ries, Vice President and Managing Director of ServiceNow Asia, added, 'JG Summit's decision to standardize on the ServiceNow AI platform reflects a common challenge faced by companies with some of the most complex business environments in the world. Namely, that a single platform that brings consistency, governance, and visibility across diverse businesses is essential. With this foundation in place, it becomes a solid platform for future growth.'
FAQ
What are the main features of the ServiceNow AI platform that Cognizant will provide to JG Summit?
The main features include ITSM Professional for automating IT service processes, IT Asset Management (HAM and SAM Pro) for asset tracking and management, and Strategic Portfolio Management (SPM) for portfolio management.
What business outcomes does JG Summit aim to achieve with this project?
JG Summit aims to advance IT infrastructure, enhance governance and transparency, provide rapid and secure services to all business units, and improve user experience.
What are the characteristics of the managed service model that Cognizant adopts?
The model adopts an optimized (right-sized) approach with high cost predictability and flexibility for future expansion, providing comprehensive services including licensing, implementation, and support.
What specific controls become possible with the implementation of IT Asset Management?
It enables comprehensive visibility and control of assets, including organizing license information, reallocating surplus licenses for compliance, audit readiness, and cost management.
In JG Summit's IT strategy, what does an 'AI Ready' platform refer to?
It refers to a sustainable foundation that supports mobile-first service delivery and allows for advanced automation and agent-based AI to be introduced without major system overhauls in the future.