Web Customer Service Tool "TETORI" Ranked 2nd in the Chatbot/CS Tool Category at the "AI Search Cited Award 2026 First Half"
Key facts
- Web Customer Service Tool "TETORI" Ranked 2nd in the Chatbot/CS Tool Category at the "AI Search Cited Award 2026 First Half"
- Groovy Mobile Inc., headquartered in Fukuoka City, announced that its web customer service tool 'TETORI' has won 2nd place in the 'SaaS/B2B Division, Chatbot/CS Tool Category' at the 'AI Search Cited Award 2026 First Half,' operated by Wanokuni Inc. This award evaluates citation status by AI search engines, and TETORI achieved an AI citation score of 63.3%, receiving high marks for the reliability and authority of its information. The company plans to continue improving its service based on customer feedback.
- Source: PR Times
- Date: June 2, 2026
Direct answer
Groovy Mobile Inc., headquartered in Fukuoka City, announced that its web customer service tool 'TETORI' has won 2nd place in the 'SaaS/B2B Division, Chatbot/CS Tool Category' at the 'AI Search Cited Award 2026 First Half,' operated by Wanokuni Inc. This award evaluates citation status by AI search engines, and TETORI achieved an AI citation score of 63.3%, receiving high marks for the reliability and authority of its information. The company plans to continue improving its service based on customer feedback.
- Citation
- Web Customer Service Tool "TETORI" Ranked 2nd in the Chatbot/CS Tool Category at the "AI Search Cited Award 2026 First Half" (June 2, 2026), PR Times
- Source
- PR Times
- Date
- June 2, 2026
Groovy Mobile Inc., headquartered in Fukuoka City, announced that its web customer service tool 'TETORI' has won 2nd place in the 'SaaS/B2B Division, Chatbot/CS Tool Category' at the 'AI Search Cited Award 2026 First Half,' operated by Wanokuni Inc. This award evaluates citation status by AI search engines, and TETORI achieved an AI citation score of 63.3%, receiving high marks for the reliability and authority of its information. The company plans to continue improving its service based on customer feedback.
📋 Article Processing Timeline
- 📰 Published: June 2, 2026 at 17:00
- 🔍 Collected: June 2, 2026 at 08:20
- 🤖 AI Analyzed: June 2, 2026 at 08:25 (5 min after Collected)
What is the 'AI Search Cited Award'?
The AI Search Cited Award is a semi-annual award that scores and ranks the media and companies most trusted and cited by AI for each industry and category. Based on a customer journey model for the AI search era, independently researched by the AI search optimization SaaS 'Brand UP' (operated by Wanokuni Inc.), prompts are designed and used to thoroughly analyze citation status across major AI search engines (ChatGPT/Gemini/Google AI Overviews・AI Mode) for each industry.
Achieved 2nd Place in Domain Citation Ranking in the 'SaaS/B2B Division, Chatbot/CS Tool Category'
The web customer service tool 'TETORI' secured 2nd place in the domain citation ranking within the 'Chatbot/CS Tool Category,' which comprises tools that automate chat responses on websites and apps to streamline customer support and improve customer satisfaction.
The probability of TETORI's website being displayed as a source (AI Citation Score) was 63.3%, a result that highly evaluates its authority and reliability as a website providing valuable information within the category, even in AI searches. We will continue to value customer feedback and make improvements to realize a more intuitive and results-driven web customer service experience.
About the Web Customer Service Tool 'TETORI'
TETORI (https://www.tetori.link/) is a web customer service tool strong in increasing website conversion rates, preventing user drop-off, and implementing chatbot strategies. By analyzing user access information and behavior history, it presents suitable content via pop-ups and other means, significantly contributing to improving user conversion rates. It is currently utilized on over 600 company websites.
About the Service Provider
Company Name: Groovy Mobile Inc. (https://www.groovy-m.com/)
Representative: Masayuki Fukuda, President & CEO
Established: May 15, 2009
Capital: 50 million yen
Location: 8F, Kyukan Hakata Building, 3-26-29 Hakataekimae, Hakata-ku, Fukuoka City
Services Provided:
- Web customer service tool 'TETORI' (https://www.tetori.link/)
- Scheduling tool 'VIVIT LINK' (https://vivitlink.com/)
- Business media 'VIVIT LINK INSIDE' (https://inside.vivitlink.com/)
- Groovy Web Platform (Website construction CMS)
FAQ
Is the award-winning 'TETORI' a product from a Fukuoka-based company?
Yes, TETORI is a web customer service tool developed and provided by Groovy Mobile Inc., which is headquartered in Fukuoka City, Fukuoka Prefecture.
What does this award mean for Fukuoka's IT industry?
It demonstrates that a highly-rated product in the cutting-edge field of AI has emerged from the regional city of Fukuoka, serving as an excellent example of the area's high technological capabilities.
What kind of activities does Groovy Mobile conduct in Fukuoka?
Based at its Fukuoka headquarters, the company develops and provides SaaS products for businesses nationwide, including the web customer service tool 'TETORI' and the scheduling tool 'VIVIT LINK'.
What are the evaluation criteria for the AI Search Cited Award?
It analyzes and scores which company's website is cited as an information source by major AI search engines (like ChatGPT, Gemini) in response to questions about specific industries and categories.
What implications does TETORI's success have for other regional companies?
It shows that regardless of location, national recognition can be achieved in the AI era through excellent technology and high-quality information dissemination, serving as great encouragement for other regional companies.