Web Customer Service Tool 'TETORI' Launches Web Accessibility-Compliant Templates
Groovy Mobile has added web accessibility-compliant templates to its web customer service tool 'TETORI.' This supports compliance with the amended Act on the Elimination of Discrimination against Persons with Disabilities and promotes an environment where all users can access information. Case studies such as Suwa City Office are also introduced.
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- 📰 Published: May 28, 2026 at 08:00
- 🔍 Collected: June 1, 2026 at 00:48 (88h 48m after Published)
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Groovy Mobile Inc. has started providing web accessibility-compliant templates for its web customer service tool 'TETORI.' This initiative anticipates the mandatory requirement for reasonable accommodation under the amended 'Act on the Elimination of Discrimination against Persons with Disabilities,' which came into effect in April 2024. The templates comply with JIS X 8341-3:2016 (Level AA), allowing users to create content that meets standard criteria without specialized knowledge. Suwa City Office is cited as a case study, where the tool is evaluated as an important effort to deliver information to users with diverse backgrounds.
FAQ
What is the standard for web accessibility in Japan?
JIS X 8341-3:2016 is the primary standard used for web accessibility in Japan.