The number of companies adopting the business management system "AnyONE" for construction firms has surpassed 4,300. The customer retention rate for fiscal year 2025 reached 92.0%, and the company is strengthening its customer support system to provide even greater value.
"AnyONE" is a system for construction and remodeling companies that centrally manages daily business information, including customer management, quotations, schedules, budgets, orders, payments, construction ledgers, and after-sales support. In the construction industry, information tends to be scattered across paper, Excel, and individual notes, leading to challenges such as "not being able to find necessary information quickly" and "not knowing the status of a project when the person in charge is absent." "AnyONE" addresses these issues and has been adopted by many companies.
Reaching 4,300 client companies was made possible by the support of each and every customer. Behind this adoption is the need to resolve inefficiencies caused by scattered information, such as checking project progress, grasping costs, and reviewing customer interactions. By centralizing this information, "AnyONE" reduces operational oversights and enables company-wide information sharing.
What the company values is not just providing functions, but ensuring the system is practical for daily use in the field and helps create more time for the entire company to focus on customers. Emphasizing a partnership approach that supports customers from pre-installation to post-operation, the company achieved a high retention rate of 92.0% in fiscal year 2025.
This result is seen as proof that many customers are utilizing the system in their daily operations. The company plans to continue providing value through both its product and support. With the increase in customers, a new organizational structure will be implemented from June 2026 to enhance inter-departmental collaboration, aiming to more quickly incorporate customer feedback into service improvements.
FACT BOX
- Source: PR TIMES
- Category: News
- Products / services: AnyONE