WillBase Launches New Feature in OTC Customer Service Tool 'D Counselor' for 'Designated Abuse-Prevention Drugs' to Comply with Revised PMD Act

WillBase Inc., under the vision of making healthcare 'normal and natural,' launched a new feature on May 1, 2026, for its 'D Counselor' customer service support tool designed for OTC drug sellers like drugstores. The feature supports the handling of 'designated abuse-prevention drugs' in compliance with the revised Pharmaceutical and Medical Device (PMD) Act taking effect in May 2026.

Regarding 'designated abuse-prevention drugs,' the revised PMD Act obliges sellers to verify the names and ages of buyers under 18, as well as the reasons for bulk or frequent purchases. This new functionality guides these verification processes on a tablet screen and automatically saves interaction logs, efficiently enabling compliant and proper sales.

■ Background of the Feature Addition: Worsening Overdose Issue and the May 2026 Legal Revision

In recent years, the abuse (overdose) of OTC drugs, particularly among youth, has become a serious social issue. In response, the revised PMD Act effective May 2026 strictly regulates the sales rules for 'designated abuse-prevention drugs,' requiring on-site pharmacists and registered sellers to conduct the following face-to-face:

- Verification of name and age for buyers under 18
- Verification of reason for bulk or frequent purchases
- Individual judgment and appropriate information provision by pharmacists/registered sellers

OTC drug sellers must enforce these operations across all stores and are expected to keep records proving 'organizational compliance and effective handling.'

■ Details of the New Feature: Executing Legal Duties and Automating Evidence Preservation

The new feature of 'D Counselor' guides the legally required verification processes systematically, achieving the following three points:

- Step-by-Step Face-to-Face Verification
It displays age verification and reason verification for bulk/frequent purchases in two steps on the screen. This prevents omissions and navigates even inexperienced staff to reliably conduct compliant customer service.

- Evidence Preservation of the Verification Process (Log Saving)
It saves logs of what the pharmacist/registered seller verified based on the interview. Beyond just asking questions, it leaves evidence that 'proper verification as an expert' required by law was securely performed, maximizing proper sales.

- Moving Away from Paper-Based Operations to Homogenization
It digitizes operations such as showing paper flipcharts to prospective buyers, realizing digital operations compliant with the latest laws across all stores.

■ Achieving Both Proper Sales and Sales Promotion with 'D Counselor'

D Counselor has already been achieving both proper sales and sales promotion for OTC sellers, as seen in the case of a drugstore 'Company A' that implemented it.

- Proper Sales: Company A achieved near 100% execution rates for recommending medical visits, hearing symptoms, and specifically explaining products.
- Sales Promotion: Company A introduces recommended products with a 90% high probability and has achieved a 70% success rate in selling them.

This new feature swiftly follows the PMD Act revision, further refining D Counselor's functionalities for proper sales.

■ Future Outlook: Connecting Legal Compliance to Improved 'Service Quality'

By adopting 'D Counselor,' OTC sellers can perform their gatekeeping function as healthcare providers while strictly adhering to the law, efficiently realizing high-level 'customer-centric service.'

We will continue to swiftly respond to the needs of OTC sellers, resolve social issues, and build a trusted healthcare infrastructure for local communities. We aim to realize our vision of making healthcare 'normal and natural' while solving social issues like overdosing.