Zest releases new features for home medical/nursing care sales DX cloud 'ZEST RRM'. A savior for nurses/caregivers who are bad at sales! '1-minute check' before visits is the trump card for acquiring new clients
Zest Inc. has added a new timeline feature to its sales DX cloud 'ZEST RRM' for the home medical and care industry. Field staff can easily perform a 1-minute check of past interactions on their mobile app before visits, facilitating relationship-building and new client acquisition.
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- 📰 Published: April 15, 2026 at 18:00
- 🔍 Collected: April 15, 2026 at 09:31
- 🤖 AI Analyzed: April 19, 2026 at 13:55 (100h 23m after Collected)
Zest Inc. (Headquarters: Shinjuku-ku, Tokyo, President & CEO: Junnosuke Isshiki), which provides a schedule optimization and management support cloud for home nursing, caregiving, facilities, and clinics, has implemented an update to its sales DX cloud for strengthening regional collaboration, "ZEST RRM." This update transforms the history of activities with cooperating institutions and personnel into a timeline, significantly improving usability from the field mobile app "ZEST HUB."
With this update, previously disconnected records of activity are connected into a timeline, allowing anyone to easily practice high-quality communication based on "who to talk to and what to say."
■ Background: Challenges and limitations of "sales and regional collaboration" in the home nursing and care industry
For home medical and care providers to maintain stable operations, it is essential to build relationships with "regional cooperating partners" such as care managers and medical institutions, and to acquire introductions of new users from them. For this purpose, it is important to communicate while understanding the partner's values and needs.
However, many on-site staff have abundant care knowledge but little sales experience, leading to concerns such as "I don't know what to talk about during visits" or "I can't easily remember who they introduced to us last time." As a result, sales activities often end with just leaving a flyer behind, failing to gain the partner's trust, making it difficult to achieve results despite making the effort to do sales.
Furthermore, past collaboration records tend to be managed individually in personal notebooks or Excel sheets in a personalized manner, creating a challenge in easily reviewing them on the go or sharing the know-how across the entire office.
Zest has implemented this update to reduce this burden on the field and shift from "just going for sales" to "building relationships based on context."
■ Overview of the Update: New features that turn scattered information into a "timeline"
With this improvement, users can intuitively grasp past activity records centered around targeted cooperating institutions and care managers (cooperating personnel).
1. "Timeline format" for the cooperating institution/personnel details screen (Web version)
On the details screen of cooperating institutions and personnel, "past meeting/activity history" and "introduced users" will be displayed in a timeline list. You can instantly understand "when, who, and what was discussed," "which users they recently introduced," and "who introduced them" on a single screen.
2. Information checking and reviewing on the field app "ZEST HUB"
Without opening a PC, users can check the timeline (activity history, introduced users) of cooperating partners on the go using their smartphones or tablets (HUB app). It is possible to review past context in a few seconds during spare time just before a visit. By referring to records of what they were worried about during the last visit or what values they prioritize, staff can get closer to solving the care manager's challenges, leading to stronger trust.
3. Immediate registration of "new cooperating personnel" from the app
When exchanging business cards with a new care manager or representative at a visit site, users can immediately add them as a "new cooperating person" directly from the app's collaboration activity screen. This prevents personalization and allows the office to share and manage contact information.
■ Changes brought to the field
With this feature, anyone can naturally engage in high-quality communication tailored to the partner's situation, checking the history quickly on their smartphone just before a visit. Incorporating the care manager's circumstances and values, staff can say things like, "Regarding Mr./Ms. XX who you consulted us about last time..." or "Mr./Ms. XX whom you introduced is doing well," or "Regarding XX that you mentioned you were troubled by..." This deeply strengthens the relationship of trust with regional cooperating partners while keeping the field burden to a minimum, consequently providing powerful support for stable new client acquisition.
■ Future Prospects
In addition to improving operational efficiency with "ZEST SCHEDULE," which automates complex schedule creation using AI, Zest will provide end-to-end support up to improving revenue (top-line) with "ZEST RRM."
Furthermore, as a future update, we plan to implement a "phonebook feature" within RRM. This will allow users to check not only the assigned care manager but also family contact information in a list format on the user's page. We will also provide a contact list for each care manager, creating an environment where field staff can access necessary information more smoothly and quickly during emergencies or daily communication tasks.
We will continue to provide te
With this update, previously disconnected records of activity are connected into a timeline, allowing anyone to easily practice high-quality communication based on "who to talk to and what to say."
■ Background: Challenges and limitations of "sales and regional collaboration" in the home nursing and care industry
For home medical and care providers to maintain stable operations, it is essential to build relationships with "regional cooperating partners" such as care managers and medical institutions, and to acquire introductions of new users from them. For this purpose, it is important to communicate while understanding the partner's values and needs.
However, many on-site staff have abundant care knowledge but little sales experience, leading to concerns such as "I don't know what to talk about during visits" or "I can't easily remember who they introduced to us last time." As a result, sales activities often end with just leaving a flyer behind, failing to gain the partner's trust, making it difficult to achieve results despite making the effort to do sales.
Furthermore, past collaboration records tend to be managed individually in personal notebooks or Excel sheets in a personalized manner, creating a challenge in easily reviewing them on the go or sharing the know-how across the entire office.
Zest has implemented this update to reduce this burden on the field and shift from "just going for sales" to "building relationships based on context."
■ Overview of the Update: New features that turn scattered information into a "timeline"
With this improvement, users can intuitively grasp past activity records centered around targeted cooperating institutions and care managers (cooperating personnel).
1. "Timeline format" for the cooperating institution/personnel details screen (Web version)
On the details screen of cooperating institutions and personnel, "past meeting/activity history" and "introduced users" will be displayed in a timeline list. You can instantly understand "when, who, and what was discussed," "which users they recently introduced," and "who introduced them" on a single screen.
2. Information checking and reviewing on the field app "ZEST HUB"
Without opening a PC, users can check the timeline (activity history, introduced users) of cooperating partners on the go using their smartphones or tablets (HUB app). It is possible to review past context in a few seconds during spare time just before a visit. By referring to records of what they were worried about during the last visit or what values they prioritize, staff can get closer to solving the care manager's challenges, leading to stronger trust.
3. Immediate registration of "new cooperating personnel" from the app
When exchanging business cards with a new care manager or representative at a visit site, users can immediately add them as a "new cooperating person" directly from the app's collaboration activity screen. This prevents personalization and allows the office to share and manage contact information.
■ Changes brought to the field
With this feature, anyone can naturally engage in high-quality communication tailored to the partner's situation, checking the history quickly on their smartphone just before a visit. Incorporating the care manager's circumstances and values, staff can say things like, "Regarding Mr./Ms. XX who you consulted us about last time..." or "Mr./Ms. XX whom you introduced is doing well," or "Regarding XX that you mentioned you were troubled by..." This deeply strengthens the relationship of trust with regional cooperating partners while keeping the field burden to a minimum, consequently providing powerful support for stable new client acquisition.
■ Future Prospects
In addition to improving operational efficiency with "ZEST SCHEDULE," which automates complex schedule creation using AI, Zest will provide end-to-end support up to improving revenue (top-line) with "ZEST RRM."
Furthermore, as a future update, we plan to implement a "phonebook feature" within RRM. This will allow users to check not only the assigned care manager but also family contact information in a list format on the user's page. We will also provide a contact list for each care manager, creating an environment where field staff can access necessary information more smoothly and quickly during emergencies or daily communication tasks.
We will continue to provide te