Home Medical and Nursing Care Revenue Improvement Platform "ZEST" Newly Equipped with "Push Notification" and "Cancellation/Reason Selection" Functions on Mobile App.

ZEST Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo; Representative Director and CEO: Junnosuke Isshiki) announces a new update to "ZEST HUB," its dedicated smartphone and tablet app for "ZEST," a revenue improvement platform for home medical and nursing care.

This update adds "push notification functionality" for on-site staff and "cancellation processing and reason visualization functionality" within the app. This will further reduce the burden of communication tasks for on-site personnel and provide a robust foundation for management to accurately understand the operational status of their facilities and the causes of opportunity loss, thereby leading to revenue improvement.

■ Background of the Update and Management Impact of New Features

In the field of home medical and nursing care, schedule changes due to changes in the user's condition are a daily occurrence. Up until now, "ZEST" has promoted operational efficiency through automated visit schedule creation and LINE WORKS integration. However, to achieve further "revenue maximization" and "stable operation" of facilities, we have developed the following two new features.

① "Push Notification Function" for Dramatically Reducing Communication Workload (※iOS version only)

【Use Case: Liberation from communication tasks by phone and memo that occurred with every change】

Previously, whenever a schedule change occurred, administrators had to contact responsible staff by phone or verbally, which put a strain on their busy schedules. Since staff were often unreachable by phone while driving, there was always a risk of "he said, she said" disputes and missed visits.

【Contribution to Management and On-site Operations】 With this feature, when an administrator changes a schedule on the system, a push notification is automatically sent to the staff's "ZEST HUB" app. Even facilities that have not introduced external business chat tools like "LINE WORKS" can ensure that staff are reliably informed of changes on their own devices. Of course, detailed settings are possible, such as not receiving notifications for unconfirmed appointments or appointments other than user visits. This reduces the enormous hidden costs (personnel expenses, time) associated with administrators' communication tasks and systematically prevents the significant risk of staff forgetting visits, establishing a reliable service provision system that protects the safety and security of users.

※ The push notification function is currently only available for iOS (iPhone, iPad) version apps.

② "Cancellation and Reason Visualization Function" to Never Miss Hints for Improving Operational Efficiency

【Use Case: Rapid processing and data accumulation of sudden cancellations on-site】

In home care, cancellations due to user circumstances, such as sudden illness or short-term stays, occur frequently. Previously, when on-site staff received a cancellation, they had to report it after returning to the office or update the schedule manually.