AI Agent Automates Post-Interview Work for Recruitment CAs: 'Document Creation Agent' Update for MENDAN

Zen office (Headquarters: Osaka, CEO: Yasuhiro Iwase) offers the 'Document Creation Agent' as part of 'MENDAN,' a voice-AI agent specialized for recruitment. This agent automatically generates resumes, recommendation letters, career sheets, CVs, job requirements, and interview prep materials within minutes from interview audio. Through CRM data integration, it performs a complete workflow from generation to automatic delivery.

By having AI handle the administrative work faced by Career Advisors (CAs) after interviews, the service creates an environment where CAs can maximize their focus on 'communication with job seekers,' which is their true value. Client companies have reported results such as reducing document creation lead time by 5.7 days (from 12 days to 6.3 days), increasing initial interview setup rates by 6.8 points, and boosting document collection rates by 8.5 points.

■ Background of the Service Update

In the recruitment business, the source of a CA's value lies in 'dialogue that listens to the career aspirations of job seekers and supports optimal decision-making.' However, in reality, CAs often spend 40 minutes creating a resume, about 28 minutes drafting a recommendation letter, and 30–60 minutes on CRM input per interview, consuming the majority of their time on post-interview administrative tasks.

This leads to several challenges:
- Lower document collection rates due to a one-day delay in sending documents.
- Administrative burdens setting a cap on the number of interviews a CA can conduct, creating a productivity bottleneck.
- Inability to focus on probing questions while busy taking notes during interviews.

'How to secure time for CAs to focus on dialogue' is the key point influencing recruitment companies' decision rates and growth.

■ Overview of the 'Document Creation Agent'

MENDAN's Document Creation Agent allows CAs to simply press a recording button to conduct an interview. The AI automatically generates all necessary documents from the audio, reflects them in the CRM, and handles the delivery.

1. Automated generation of various documents in minutes
Just by recording the interview, the following documents are generated in minutes:
- Resume Draft: Extracts experience, skills, and achievements in the company’s own format.
- Recommendation Letter: Summarizes career change reasons, personal characteristics, strengths, and concerns, generated in the appropriate tone for each hiring company.
- Career Sheet: Structures job seekers' career aspirations, pivot points, and requirements.
- CV: Organizes basic information and career history into a draft.
- Job Info: Structures requirements, must-haves/wants, and real intent from interview audio, reflected in CRM via CSV.
- Interview Prep Materials: Automatically generates expected questions and answer points tailored to each hiring company.

2. End-to-end flow via CRM integration
Through API integration with major CRMs like PORTERS, Salesforce, and kintone, the service runs from automatic resume generation to delivery to the job seeker in one go. Freeing CAs from copying and sending tasks contributes to improved engagement after registration.

3. CAs can maximize focus on 'job seeker communication'
Eliminating the need to take notes during interviews allows for 'fully immersive dialogue.' Since the AI handles post-interview documentation, CRM entry, and delivery, CAs can focus on 'supporting job seeker decision-making,' 'scaling the number of interviews,' and 'follow-up communication'—value-creating tasks that only humans can perform.

■ Implementation Results (Based on a 50-CA scale)

Metric / Before / After / Impact
- Resume creation: 40 min/case / 15 min/case / 62.5% reduction
- Recommendation letter creation: 27.8 min/case / 13.6 min/case / 51% reduction
- Document creation lead time: 12 days/case / 6.3 days/case / 5.7 days reduction
- Initial interview setup rate: 85.2% / 92.0% / +6.8pt
- Document collection rate: 46.2% / 54.7% / +8.5pt

Multiple client companies have reproduced the structural improvement where receiving documents one day earlier leads to a chain reaction of higher collection rates → interview setup rates → decision rates.

■ Why 'Document Creation Agent' is chosen

- No change in interview style: Just press the record button. No additional burden on CA workflow.
- Fully customizable formats: Output possible according to each company's specific resume and recommendation letter templates.
- Operation start in as little as 1 week: Dedicated customer success accompanies the firm from initial setup to deployment, aiming for nearly 100% utilization in the first month.
- Expandable to follow-up agents: Phased expansion to CRM-integrated agents, matching agents, and conversation analysis agents is possible.

■ Future Developments

MENDAN will continue to develop features using voice and AI under the policy of 'supporting the transformation of recruitment decision processes.'