Recruitment AI Agent 'MENDAN' Launches New Workflow for Merging Interview History and Auto-Registering to PORTERS

Zen office Inc. (Headquarters: Osaka Prefecture, CEO: Yasuhiro Iwase) has announced the launch of a new workflow for the CRM integration feature of 'MENDAN', a voice x AI agent specialized for the recruitment industry. The new feature automatically registers job seeker information—structured from interview audio—into PORTERS via a 'merge screen' designed for review and editing.

By incorporating a 'human-in-the-loop final verification' step into the AI automated data entry process, the system ensures a high adoption rate as field staff can use it with confidence. An internal survey targeting actual users at adopting companies revealed a continued use intention score of 9.6/10 and an average workload reduction of 63%.

■ The Structural Challenge: "Even if transcribed, it doesn't stay in the CRM"

In recent years, the transcription and summarization of interview audio have rapidly become widespread due to the evolution of generative AI and voice recognition technology. However, in the recruitment field, there is a significant barrier 'beyond transcription'—specifically, saving the information obtained during interviews into the correct CRM fields with the appropriate level of detail.

- Registering a single interview into the CRM can take 20 to 30 minutes, and detailed registration including job information can take 30 to 60 minutes.
- Because data entry is time-consuming, the accumulation rate of job seeker information remains only at 30% to 60%.
- The level of detail varies by recruiter, resulting in data that cannot be used later for matching and analysis.
- As a result, 'information only obtainable through conversation'—such as career change criteria, competing applications, applied companies, and career views—is not saved in the CRM, eliminating opportunities for re-interviews and leveraging existing leads.

Particularly in CRMs, the large number of fields and strict operational rules have further increased the data entry burden on staff.

■ Integrating AI Auto-Entry and 'Human Final Verification' into a Single Screen

MENDAN's CRM integration agent provides a new workflow that completes registration into PORTERS in '3 steps', starting from the interview audio.

1. Automatically Structure CRM Registration Fields from Interview Audio
Simply press the record button and conduct the interview. MENDAN transcribes and structures the conversation. In addition to basic information like name and contact details, it automatically outputs career change criteria, desired conditions, applied companies, competing agents, registered media, and career views in a format aligned with PORTERS' registration fields.

2. Final Verification via 'Human Check' on the Merge Screen
Instead of pouring auto-entered data directly into the CRM, users can check and modify each field on a dedicated merge screen.
- Highlights missing required fields and errors.
- Visualizes differences with existing data, allowing users to choose between overwriting or appending.
- Enables final confirmation based on the recruiter's judgment while referencing the AI's extraction rationale (the spoken segments).
This buffer creates a reliable workflow for field staff, striking a balance between 'anxiety of leaving it entirely to AI' and 'the burden of fully manual entry'.

3. 1-Click Auto-Sync to PORTERS
The information finalized on the merge screen is reflected into PORTERS' resumes, activity histories, and various fields with a single click. Field mapping can be customized to match each company's operations, eliminating the need to drastically alter existing business workflows.

■ Implementation Results: Continued Use Intention 9.6/10, Average Workload Reduction 63% in User Survey

An internal survey of a recruitment agency using this workflow in advance (7 actual users, survey period: May 2026) yielded the following results:

Metric: Result
Average Satisfaction Score: 8.3 / 10
Continued Use Intention: 9.6 / 10
Average Workload Reduction for PORTERS Registration/Editing: Approx. 63%
Responded 'Strongly Feel' or 'Somewhat Feel' Improved Business Efficiency: 100%

Voices of actual users:
"It's great that we can skip the import process."
"The burden of data entry has significantly decreased."
"The registered content is comprehensive. The interview record is automatically inputted and easy to handle."
"It picks up details I didn't realize I missed during the interview."
"The recorded information is accurately reflected."

■ Supported CRMs and Tools

Supported CRMs:
PORTERS, Salesforce, kintone, CareerPlus, and others (Custom integration available)

Supported Tools:
Online meetings (Zoom, Google Meet, Microsoft Teams, etc.), In-person interviews, Phone interviews (Supports the top 3 carriers: SoftBank, NTT Docomo, au)

It digitizes all interview touchpoints—online, in-person, and via phone—providing an environment for centralized management in the CRM.

■ Implementation Benefits
- Reduction of 10-15 hours per month: Automates post-interview memo creation and CRM data entry.
- Improved job seeker data accumulation rate: Increases CRM entry rate from 30-60% to nearly 100%.
- Enhanced matching accuracy: Higher information density regarding career change criteria and preferences improves introduction quality.
- Promotion of existing lead utilization: Detailed saved information enables re-approaching past registrants.
- Standardization of data quality across recruiters: Unifies previously individualized data entry detail levels.

■ Future Developments
Under the principle of 'supporting the transformation of the recruitment decision process', MENDAN will continue to develop innovative features using voice x AI. Moving forward, the company plans to expand native integrations with more CRMs beyond PORTERS and sequentially implement updates based on user feedback, such as UI improvements for the merge screen, better visibility of required fields, and auto-reflection of registrants.

■ About the Recruitment-Specialized AI Agent 'MENDAN'
'MENDAN' is a specialized voice x AI agent for the recruitment industry that structures conversation data from interviews and calls, deploying it across business processes like CRM integration, matching, and analysis. Four connected agents—document creation, CRM integration, matching, and conversation analysis—provide end-to-end support from the initial interview to the final hiring decision.