Zendesk Registered for ISMAP Security Assessment System

Zendesk K.K. (Headquarters: Chuo-ku, Tokyo; Representative Director and President: Taro Mori; hereinafter "Zendesk") announced that it has been registered in the cloud service list for the Information System Security Management and Assessment Program (commonly known as ISMAP), a security assessment system for government information systems. With this registration, it has been recognized that our solutions possess the capability to meet the highest level of security standards required for government information systems. In 2023, Zendesk established its second data center in Japan to strengthen its data storage framework, and this ISMAP registration further solidifies its commitment to security frameworks for both public institutions and private enterprises.

ISMAP is a system that pre-evaluates and registers cloud services that meet the security requirements set by the Japanese government for procurement. It establishes rigorous standards in a wide range of areas, including the following:

- Governance and risk management

- Incident response

- Data encryption

- Access control

- Log management and monitoring

- Continuous improvement

For this registration, Zendesk underwent an audit by a government-certified third-party organization and cleared approximately 1,200 individual management requirements. These requirements demonstrate compliance with security standards at the same level as international frameworks such as ISO and NIST. The initial products covered by the ISMAP registration include the Zendesk Suite plan and its add-ons, which encompass AI agents, ticket management, help center, chat, and reporting features. For more details on various compliance programs, including ISMAP, please see here.

Zendesk's second data center, located in Osaka, began operations in 2024, complementing the data hub in Tokyo. This was a significant step toward meeting the growing demand from customers seeking data storage, backup, and protection within Japan, as well as fulfilling requirements for service provision by financial and public institutions. With this ISMAP registration, Zendesk further enhances its global compliance portfolio, creating an environment where Japanese public institutions and private organizations can confidently implement industry-leading AI-driven support service tools.

[Comment]

Taro Mori, Representative Director and President, Zendesk K.K.

"With this ISMAP registration, we can assure public institutions and private companies, particularly those in strictly regulated industries, that Zendesk is seriously committed to the highest standards of operational security in Japan. Japan is one of our fastest-growing markets, and we are trusted by many Japanese companies and organizations as a partner for transforming customer engagement and improving operational efficiency. This ISMAP registration demonstrates our firm commitment to the Japanese market and our stance of continuing to provide the latest and highest-level technologies."

About Zendesk

Zendesk's mission is to create a world where everyone can enjoy exceptional support services. As a leader in AI-driven support services, we enable companies to provide fast, smart, and optimized customer experiences and employee services. The Zendesk platform specializes in support services, integrating AI agents, automation, and a human touch to realize seamless interactions. Zendesk technology is designed to strengthen services, making them intuitive, responsive, and effective. By providing solutions that are easy to use, scalable, and offer immediate impact, Zendesk strengthens corporate relationships, improves efficiency, and supports growth. For more information, please visit https://www.zendesk.co.jp.