Enhancing Non-Face-to-Face Support System to Be Closer to Each Customer
Yamanashi Chuo Bank will expand the services offered by its Direct Marketing Center, a non-face-to-face customer consultation channel, starting May 15. This enhancement allows customers to purchase, cancel, and manage investment trusts and public bonds through online consultations, improving convenience and responding to diverse customer needs.
📋 Article Processing Timeline
- 📰 Published: May 14, 2026 at 00:00
- 🔍 Collected: May 13, 2026 at 15:32
- 🤖 AI Analyzed: May 13, 2026 at 16:49 (1h 17m after Collected)
Yamanashi Chuo Bank (President: Yoshinori Furuya) will expand the range of services handled by its Direct Marketing Center, a non-face-to-face customer consultation channel, starting May 15 (Friday).
The bank will continue to strive to provide products and services that allow many customers to consult with peace of mind anytime, anywhere, by strengthening non-face-to-face channels and utilizing digital tools.
Background and Purpose
Since October 2025, the bank has been conducting follow-up calls (*) by dedicated staff, providing optimal proposals tailored to customers' life stages and requests, as well as information on future market trends, to meet customer needs via telephone.
With the aim of further improving customer convenience and responding to diversifying services, the bank will expand the services handled by dedicated staff and establish a system that allows for the purchase and cancellation of investment trusts and public bonds, as well as various procedures for investment trust savings, through online consultations. This will enable customers to complete procedures at their desired location, such as at home or at their workplace.
In addition, an online consultation reception page for asset management has been established on the bank's website, allowing customers to book online consultations at any time, regardless of the hour.
(*) General term for telephone consultations aimed at enhancing customer convenience and satisfaction through continuous communication with customers.
Overview of this Service
1. Consultation Contents
・Information regarding the bank's products and services
・Consultations regarding your financial products (checking the status of investment trusts, insurance, etc.)
・Purchase and cancellation of investment trusts
・Purchase and sale of public bonds
・Various procedures for investment trust savings (new contracts, cancellations, changes)
* Procedures for purchasing products other than those listed above cannot be accepted.
2. Caller ID when a dedicated staff member calls
Calls will be made from the following telephone numbers:
☎055-224-1164
☎0120-081-702
3. Online consultation reception URL
https://www.yamanashibank.co.jp/online_consultation/
The bank will continue to strive to provide products and services that allow many customers to consult with peace of mind anytime, anywhere, by strengthening non-face-to-face channels and utilizing digital tools.
Background and Purpose
Since October 2025, the bank has been conducting follow-up calls (*) by dedicated staff, providing optimal proposals tailored to customers' life stages and requests, as well as information on future market trends, to meet customer needs via telephone.
With the aim of further improving customer convenience and responding to diversifying services, the bank will expand the services handled by dedicated staff and establish a system that allows for the purchase and cancellation of investment trusts and public bonds, as well as various procedures for investment trust savings, through online consultations. This will enable customers to complete procedures at their desired location, such as at home or at their workplace.
In addition, an online consultation reception page for asset management has been established on the bank's website, allowing customers to book online consultations at any time, regardless of the hour.
(*) General term for telephone consultations aimed at enhancing customer convenience and satisfaction through continuous communication with customers.
Overview of this Service
1. Consultation Contents
・Information regarding the bank's products and services
・Consultations regarding your financial products (checking the status of investment trusts, insurance, etc.)
・Purchase and cancellation of investment trusts
・Purchase and sale of public bonds
・Various procedures for investment trust savings (new contracts, cancellations, changes)
* Procedures for purchasing products other than those listed above cannot be accepted.
2. Caller ID when a dedicated staff member calls
Calls will be made from the following telephone numbers:
☎055-224-1164
☎0120-081-702
3. Online consultation reception URL
https://www.yamanashibank.co.jp/online_consultation/