Resol Group Announces DX Strategy for Setouchi Golf Resort Featuring AI Concierge 'Nagisa' at TTE

Resol Group (Resol Holdings Co., Ltd.) exhibited at the Taipei International Tourism Expo (TTE), one of Taiwan's largest tourism fairs, held at the Taipei World Trade Center (Taipei World Trade Center Hall 1) from May 22 (Fri) to 25 (Mon), 2026.

At the expo, Resol unveiled its roadmap for Digital Transformation (DX) at Setouchi Golf Resort using 'Nagisa,' an AI concierge powered by 'Perxona,' an AI avatar service from XRSPACE (headquartered in Taipei, Taiwan), a global technology company in human-centric AI and 3D avatars.

Within the Resol booth at TTE, the company showcased the latest avatar video featuring the AI concierge 'Nagisa' performing a vibrant swing against the backdrop of Setouchi's beautiful scenery, allowing visitors to experience a next-generation smart resort that transcends language barriers.

■ Background: Eliminating Opportunity Loss Due to Inbound Surge
With the rapid increase in inbound demand, Japanese golf resort operators face significant challenges regarding opportunity loss and operational burdens caused by 'language' and 'time zones.'

- Limits of multilingual support and rising costs: Maintaining full-time multilingual support from all staff is difficult in terms of both recruitment and operations.
- Booking drop-offs due to time-zone delays: Inquiries from abroad arriving outside Japanese business hours often lead to booking drop-offs due to delayed responses.
- Prior notification of manners and rules: Correctly communicating unique dress codes and cancellation policies is essential to prevent site trouble and ensure smooth operations.

Resol aims to solve these challenges and improve profitability by promoting the 'automation and optimization of customer service' using AI avatar technology, starting with Setouchi Golf Resort.

■ Specific Effects of Introducing AI Concierge 'Nagisa'
1. Preventing booking drop-offs and acquiring direct bookings:
Provides seamless, time-zone-independent multilingual support at the 'moment of consideration' for overseas users. Immediate response prevents drop-offs to other companies and contributes to higher direct booking conversion rates.
2. Reducing support costs and streamlining site operations:
AI accurately and automatically conveys complex traffic instructions and golf etiquette (dress codes, etc.). This significantly reduces recruitment, training, and support costs while preventing communication friction.
3. Increasing customer spend and regional tourism consumption:
Proactively proposes historical streets of Takehara, hot springs, and gourmet information tailored to the traveler's preferences. This promotes consumption within the resort and across the entire region, balancing operational efficiency with revenue maximization.

■ Event Overview: TTE Taipei International Tourism Expo
- Name: TTE Taipei International Tourism Expo
- Duration: May 22 (Fri) – May 25 (Mon), 2026
- Venue: Taipei World Trade Center Hall 1
- Official Site: https://www.tte.tw/

■ About Perxona
Perxona is an enterprise AI avatar platform provided by XRSPACE. By combining AI dialogue functionality with the expressive power of 3D avatars, it evolves corporate digital touchpoints into more natural, friendly, and brand-aligned communication experiences.
- Official Site: https://www.perxona.ai/jp/home