Remote Support That "Never Misses" Even When Communication Is Interrupted! Xacti Launches New "Anshin Catch-up" Feature from April 1
Xacti has launched "Anshin Catch-up," a new feature for its "Genba DX Solution Xacti LIVE," available from April 1, 2026. This feature automatically records video on-site when communication is interrupted during remote support, allowing supporters to review missed footage once communication is restored. This prevents information loss and rework, contributing to improved efficiency and quality of on-site operations.
📋 Article Processing Timeline
- 📰 Published: April 2, 2026 at 19:02
- 🔍 Collected: April 2, 2026 at 14:02
- 🤖 AI Analyzed: April 21, 2026 at 13:14 (455h 11m after Collected)
Xacti Co., Ltd. (Headquarters: Kita-ku, Osaka; President: Masaki Kikukawa; hereinafter "Xacti") announced the launch of its new "Anshin Catch-up" feature on April 1, 2026. This feature, integrated into the "Genba DX Solution Xacti LIVE" used for remote support and evidence recording, automatically records video on-site when a communication interruption is detected.
In recent years, against the backdrop of labor shortages and a decrease in skilled technicians, the introduction of remote support has been rapidly progressing in various industries, including manufacturing and equipment installation. However, in environments with unstable communication, video during communication interruptions often fails to reach the supporter in the office, leading to rework or revisits for situation confirmation.
The "Anshin Catch-up" feature was developed to solve these challenges. Even if communication is interrupted during remote support, the system automatically records video on-site during that period. After communication is restored, supporters can immediately review the missed footage. This minimizes rework and revisits, contributing to improved efficiency and quality of on-site work.
## ■ Features of "Anshin Catch-up"
"Anshin Catch-up" has the following three features that strongly support remote assistance in unstable communication environments. This function will be provided as a standard feature of "XBP," a video utilization business platform used with the "Genba DX Solution Xacti LIVE."
1. **Prevents information loss with automatic recording during communication interruptions**
If communication becomes unstable during remote support, XBP automatically detects the communication interruption and starts automatic video recording on the on-site smartphone. This ensures that the on-site situation is recorded even during communication interruptions, preventing the loss of important information.
2. **Priority automatic upload and quick confirmation after communication restoration**
After communication is restored, the recorded video data is automatically uploaded to XBP with priority. Supporters can immediately review the video after resuming remote support, allowing them to provide appropriate instructions while minimizing interruptions to on-site work.
3. **Reduces rework and revisits**
Since supporters can accurately grasp the situation on-site during communication interruptions, it prevents rework due to oversight and revisits for situation confirmation. This leads to reduced travel time and costs, and improved productivity.
## ■ Development Background
Remote
Keywords: Wearable camera, Safety, Safety management, Field operations, Field management, Safety improvement, Operational efficiency, Building facilities, Maintenance/construction, Equipment installation
In recent years, against the backdrop of labor shortages and a decrease in skilled technicians, the introduction of remote support has been rapidly progressing in various industries, including manufacturing and equipment installation. However, in environments with unstable communication, video during communication interruptions often fails to reach the supporter in the office, leading to rework or revisits for situation confirmation.
The "Anshin Catch-up" feature was developed to solve these challenges. Even if communication is interrupted during remote support, the system automatically records video on-site during that period. After communication is restored, supporters can immediately review the missed footage. This minimizes rework and revisits, contributing to improved efficiency and quality of on-site work.
## ■ Features of "Anshin Catch-up"
"Anshin Catch-up" has the following three features that strongly support remote assistance in unstable communication environments. This function will be provided as a standard feature of "XBP," a video utilization business platform used with the "Genba DX Solution Xacti LIVE."
1. **Prevents information loss with automatic recording during communication interruptions**
If communication becomes unstable during remote support, XBP automatically detects the communication interruption and starts automatic video recording on the on-site smartphone. This ensures that the on-site situation is recorded even during communication interruptions, preventing the loss of important information.
2. **Priority automatic upload and quick confirmation after communication restoration**
After communication is restored, the recorded video data is automatically uploaded to XBP with priority. Supporters can immediately review the video after resuming remote support, allowing them to provide appropriate instructions while minimizing interruptions to on-site work.
3. **Reduces rework and revisits**
Since supporters can accurately grasp the situation on-site during communication interruptions, it prevents rework due to oversight and revisits for situation confirmation. This leads to reduced travel time and costs, and improved productivity.
## ■ Development Background
Remote
Keywords: Wearable camera, Safety, Safety management, Field operations, Field management, Safety improvement, Operational efficiency, Building facilities, Maintenance/construction, Equipment installation