[Online / April 9, 2026 (Thu) 19:00] Free Online Seminar: "The Real Changes in Three Clinics: A Clinic Where Patients Naturally Keep Coming Back Can Be Created by 'Design'"

**Wrusty Inc. (Headquarters: Shibuya-ku, Tokyo; CEO: Ryo Ueda), which develops 'march,' an online consultation and patient acquisition operation system that 'takes responsibility for the results' of medical institutions by automating everything from patient acquisition using LINE to continuous revenue, will hold a free online seminar titled 'The Real Changes in Three Clinics: A Clinic Where Patients Naturally Keep Coming Back Can Be Created by “Design”' for practicing and prospective physicians nationwide on April 9, 2026. This seminar will explain, from the perspective of a replicable design, the online consultation flow design that led to success for various medical institutions of different scales and specialties, and why medical institutions using <u>'march' have been able to achieve a 9-fold increase in revenue in one year</u>.**

**The Real Changes in Three Clinics**

While the number of medical institutions introducing online consultation is increasing year by year, it is not uncommon to hear comments such as, 'We introduced it, but it's not producing the expected results,' or 'It ends after the first consultation and doesn't lead to continuation.'

The cause of many of these issues is not the choice of tools or patient acquisition problems, but the 'design' of the online consultation itself.

In this seminar, we will structurally explain the online consultation flow design that has led to success for various medical institutions of different scales and specialties, based on our experience supporting many of them.

This seminar is free to attend, requires advance registration, and will be held online via Zoom. We encourage all clinic directors, presidents, administrators, and operational managers to participate.

### Webinar Content (Partial) - 90% of online consultation failures are caused by 'design,' not tools or patient acquisition - What is the 'design' that leads to a 9x revenue increase with one hour of online consultation per day? - Online consultations that end after the first visit are designed from the start to be 'one-off' - Results won't come if online consultation is separated from in-person consultation - The biggest reason for patient drop-off is 'confusion,' not the medical content - Consultation and continuation rates can be reproduced not by on-site effort but by 'flow design'

### Recommended for: - Medical institutions that have introduced online consultation but are not fully utilizing it - Those who want to create a consultation model that leads to continuation, not just a one-time visit - Those who want to increase the profitability of private practice and online consultation - Medical institution managers and responsible parties who want to connect advertising and patient acquisition to clinical results