Phoenix Seagaia Resort Launches 4-Language Support on Official Website Using WOVN.io

The website multilingual AI solution 'WOVN.io', provided by Wovn Technologies, Inc. (hereafter WOVN), has been introduced to the official website of Phoenix Seagaia Resort, operated by Phoenix Resort Co., Ltd. (Headquarters: Miyazaki City, Miyazaki Prefecture; President and CEO: Shunsuke Yamamoto). The site is now publicly available in four languages (English, Korean, Simplified Chinese, and Traditional Chinese) alongside Japanese. This implementation significantly reduces the lead time required for multilingual communication while enhancing the quantity and quality of information shared, aiming to improve satisfaction among inbound foreign visitors.

## Achieving Real-Time, Comprehensive Multilingual Communication Without Operational Overheads
Phoenix Seagaia Resort is a resort facility surrounded by black pine forests stretching along the Pacific coast of Miyazaki Prefecture. It features three accommodation facilities, the prestigious golf course 'Phoenix Country Club', hot spring facilities, a spa, and restaurants. Nestled in an ocean and nature-rich location, it offers diverse stay experiences including golf, resort stays, and activities, attracting many domestic and international guests due to its unique seasonal charms.

With the recent surge in inbound foreign tourists, the company has been striving to improve the quality of information and usability of its website to elevate visitor satisfaction. As part of this effort, triggered by the website's renewal, they reviewed their approach to multilingual operations.

Previously, information was published in English, Korean, Simplified Chinese, and Traditional Chinese. However, because each language site was built individually, it took two to three weeks from requesting a translation agency to actual publication, making real-time updates difficult. Furthermore, because translation tasks were handled by staff with concurrent duties, allocating sufficient resources to multilingual support was challenging. Consequently, updates were limited to major topics like facility renovations and were infrequent. Moreover, the published content consisted of only a partial translation of the Japanese site.

While human translation and operation reached their limits regarding resources, there was an urgent need to enhance the volume and quality of information. This led to an exploration of AI-driven translation operations. During this process, they decided to implement WOVN.io, valuing its specialized AI for website translation and its proven track record with Iconia Hospitality. This decision has enabled real-time, comprehensive information sharing while keeping operational hours low. Furthermore, synergizing with the website renewal, overall site traffic and the number of direct bookings through the site are showing an upward trend, beginning to contribute to customer convenience and satisfaction.

## Deciding Factors for Choosing WOVN.io
The following four points were the deciding factors for adopting WOVN.io:

- Realizing automated operations to reduce a 2-3 week update period to real-time: Leveraging internationally patented 'Automatic Detection and Automatic Translation of Untranslated Areas' technology, the system automatically detects and translates additions or updates to the source language content. This eliminated the previous 2-3 week lead time, enabling high-frequency multilingual communication in real-time.
- High-accuracy translation of hotel-specific content via WOVN.copilot: By using WOVN.copilot, a proprietary translation service combining Generative AI and human expertise, they achieved translations balancing speed and quality. Even for content requiring higher precision, such as restaurants and golf courses, they built a system to provide high-quality information without adding operational burdens.
- Smooth implementation and operation supported by a user-friendly UI and robust support: The WOVN.io management dashboard can be operated intuitively even by non-engineers, ensuring smooth integration and operation. Their support system, which responds thoroughly to inquiries, was also highly evaluated.
- Track record with Iconia Hospitality: The successful implementation case at Iconia Hospitality and its usage status in other facilities reinforced the decision to adopt the service.

## About the Implemented Website
WOVN.io has been introduced to the official website of Phoenix Seagaia Resort, supporting four languages (English, Korean, Simplified Chinese, and Traditional Chinese) from the original Japanese.

## Future Outlook
Phoenix Seagaia Resort will strengthen the promotion of the globally renowned 'Phoenix Country Club'. In addition, they will enrich the dissemination of diverse content—including information on various renovations planned for 2026, the new opening of the indoor kids' park 'KIDS OASIS', the 'Kids Splash Area' featuring water slides, the 'New Bath Building' at the hot spring facility, and renewed restaurants and activities—thereby aiming to expand visitor numbers and acquire repeat guests.

WOVN will continue to support the hotel and tourism industry in responding to inbound demand and enhancing customer experience value through the provision of its multilingual AI solutions.

## About WOVN.io
With the mission to 'Accelerate enterprise globalization through AI', WOVN.io is a multilingual AI solution that localizes websites into up to 45 languages and 79 locales (combinations of language and region), leading overseas strategies and inbound/resident foreigner initiatives to success. It has been adopted by over 18,000 websites, including major corporations. It can be retrofitted to existing websites, realizing the reduction of unnecessary costs, human resources, and implementation time typically required for system development and multilingual site operation.

Company Information
- Company Name: Wovn Technologies, Inc.
- Location: D-LIFEPLACE Minamiaoyama 9F, 2-26-1 Minamiaoyama, Minato-ku, Tokyo
- Representative: Takaharu Hayashi, President and CEO
- Established: March 2014
- Capital: 5.36701 billion yen (including capital reserve) *As of September 1, 2021
- Business Description: Development and operation of the website multilingual AI solution 'WOVN.io' and the app multilingual AI solution 'WOVN.app'
- Company Website: https://wovn.io/ja