Withdesk Launches 'Withdesk Browse' Co-Browsing Solution for Quocard

Withdesk Inc. (Headquarters: Shinagawa-ku, Tokyo; CEO: Yuto Taguchi) has announced the commencement of providing its co-browsing solution, 'Withdesk Browse,' which is part of the 'Withdesk' Digital Co-Experience platform, to Quocard Co., Ltd. (Headquarters: Chuo-ku, Tokyo; President: Tsuyoshi Konda).

■ Overview of Withdesk Browse Adoption

Through the provision of Withdesk Browse, Withdesk supports Quocard in enhancing the convenience of their customer support operations. By utilizing this solution, Quocard can offer co-browsing support, including screen sharing and remote assistance, to customers having difficulties with online procedures or navigation, regardless of the devices they are using (PC, smartphone, or tablet). This co-browsing support will be utilized for guiding customers through online store operations and proposing products.

Key reasons for this adoption include the ease of use, as customers do not need to install apps or perform complex tasks to begin the support. Additionally, Quocard valued the high security provided by the masking feature, which prevents operators from viewing highly sensitive input data such as passwords. Furthermore, the ability to share screens in real-time regardless of the customer's device, combined with the operator's ability to guide customers using a mouse cursor and assist with procedural tasks, was highly rated for its potential to reduce the time spent identifying issues and improve the smooth resolution rate of customer inquiries.

Moving forward, Withdesk remains committed to developing services that solve customer issues as quickly as possible and provide peace of mind.

■ Comment from Quocard

'By introducing Withdesk Browse, we expect to be able to guide our customers while viewing the same screen in real-time. This will allow us to grasp and resolve customer issues earlier and provide a better service experience.'