Service Launch 10th Anniversary: Evolving into Next-Generation Communication with AI - Cloud Phone "MOT/TEL"

Cloud PBX "MOT/TEL" will celebrate its 10th anniversary in July 2026. Since its service launch in 2016, it has been adopted by over 33,000 companies, from small and medium-sized businesses to government agencies and major listed corporations, growing as a service that supports the cloud migration of corporate telephone environments.

Currently, business communication is undergoing a major transformation into an era of AI utilization. "MOT/TEL" continues to evolve into a next-generation service that integrates the cloud telephony expertise cultivated over 10 years with the latest AI technology, realizing the efficiency of call handling and improvement of customer experience. We will continue to provide new value as a foundation supporting the DX promotion of companies.

"MOT/TEL" 10-Year Journey

2016

Cloud PBX "MOT/TEL" service launched. Promoted the cloud migration of corporate telephone environments as a cloud phone service that allows smartphones to be used as company phones.

2020

Demand for cloud phones surged due to changes in the social environment, such as the spread of COVID-19 and remote work.

Adoption accelerated as a measure for business continuity (BCP) and a remote work infrastructure for companies.

2024

MOT Series cumulative adoption exceeds 30,000 companies.

Adoption expanded across a wide range of industries, from small and medium-sized businesses to large corporations.

2025

IP Phone App "MOT/Phone" celebrates its 15th anniversary.

Series cumulative adoption exceeds 32,000 companies, growing into a standard cloud phone service.

2026

Cloud PBX "MOT/TEL" celebrates its 10th anniversary.

Released "MOT/0ABJ," enabling full cloud utilization of area codes nationwide.

Evolving into a next-generation communication platform with a focus on AI utilization and automation of telephone operations.

5 Reasons Why Over 33,000 Companies Chose Us in 10 Years

1 Call Quality Backed by Over 15 Years of In-House Development Expertise

All apps, software, and PBX are developed in-house. We achieve sound quality comparable to business phones and user-friendly operation. Only products that pass strict checks by the quality control department are released, enabling us to provide a stable communication environment for extended periods.

2 Flexible Support for Telework and Remote Work

Enables making and receiving calls with a company number on smartphones and PCs, realizing a telephone environment that is not restricted by home, on-the-go, or inter-branch locations. We responded quickly to the surge in telework demand during the COVID-19 pandemic, accelerating adoption.

3 Support for a Wide Range of Industries, from SMEs to Government Agencies

Our flexible design, suitable for various industries from government agencies like the Patent Office and Prefectural Offices to real estate, healthcare, manufacturing, professional services, call centers, restaurants, and tourism, is highly evaluated.

4 Evolution from Telephone DX to Comprehensive DX Package "MOT Series"

Evolved beyond cloud telephony to the "MOT Series," which digitizes back-office operations such as HR, labor, expense settlement, document management, and attendance management. We comprehensively support companies' DX promotion.

5 Robust Support System and Continuous Feature Updates

In addition to on-site and telephone support, trouble information is shared immediately with the system team, and fundamental solutions are sought through version upgrades. Continuous feature improvements reflecting customer feedback have led to a net increase in contracted companies for 7 consecutive years.

Customer Voices (by Major Industry)

We have been utilized by customers in various industries over the past 10 years. Below are voices from representative adoption cases.

"I can make and receive calls with my company number even when I'm out, so I no longer need to share my personal mobile number. Customer trust has increased, and the speed of business negotiations has improved."

- Real Estate/Construction Industry (Sales Representative)

"We can now connect multiple branches internally, eliminating communication costs between staff. The call recording function also allows us to keep records of interactions, increasing staff peace of mind."

- Medical/Care Facility (Manager)

"Just by being able to re-listen to recordings, my daily work efficiency changes completely. With text, I can instantly confirm the necessary parts, so it's especially recommended for offices with many phone calls."

- Professional Services Firm (Lawyer)

"Even remote operators can seamlessly connect to the company system, so there is no drop in quality in a mixed office and remote environment. Work efficiency has greatly improved since implementation."

- Call Center (Operations Manager)

Further Evolution of Telephone DX with Latest AI Features

Even as "MOT/TEL" celebrates its 10th anniversary, it continues to create new value through the fusion of AI and communication technology. We will further accelerate corporate business reforms with the power of "Telephone x AI."

AI Automatic Text Conversion

AI automatically converts call recordings into text. Instantly grasp call content without the hassle of re-listening to recordings. Useful for evidence preservation, handover, and dealing with customer harassment.

About MOT AI Translator: https://www.mot-net.com/function/translation

MOT AI Translator

Multilingual automatic translation that fuses telephone control technology and AI. Standard support for multiple languages including Japanese, English, Chinese (Mandarin), Korean, Vietnamese, and Thai. Realizes inbound support without the need for interpreter staff.

About MOT AI Translator: https://www.mot-net.com/function/translation

Integration with AI Camera "VASS"

Seamless integration of fall detection and suspicious person detection AI with MOT/TEL. Direct incoming call notification to smartphones upon anomaly detection. Realizes a comprehensive platform of "Telephone x Video x AI."

About AI Camera and Security System "VASS": https://www.webjapan.co.jp/solution/ai-camera/

Valtec's presence in the AI field stems not from pursuing cutting-edge theoretical research itself, but from its outstanding applied capabilities and ideas in perfectly integrating AI technology into "communication and security solutions that small and medium-sized enterprises want to use right now."

10 Years Since Service Launch: What is Cloud Phone "MOT/TEL"?

"MOT/TEL" is a cloud PBX service that has supported corporate telephone environments since its launch in 2016. By utilizing telephone equipment, traditionally installed in offices, on the cloud, it enables making and receiving calls with a company number from smartphones and PCs, realizing flexible work styles unbound by location.

It has continued to evolve amidst changes in the corporate environment, such as telework, multi-branch operations, and BCP measures, and is currently adopted by over 33,000 companies. Celebrating its 10th anniversary, MOT/TEL will continue to grow as a service supporting corporate communication by incorporating the latest technologies such as AI.

For more details on "MOT/TEL (Mottel)": https://www.mot-net.com/mottel

Click here for document download: https://www.mot-net.com/contact_mottelsiryo/

Company Overview

□ Valtec Inc.

Business Activities: Development, manufacturing, and management of ICT equipment and software

Established: March 23, 1993

Location: Shinjuku Square Tower 3F, 6-22-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo 163-1103

URL: https://www.webjapan.co.jp/

Services Provided: Cloud Phone "MOT/TEL" Telephone Answering Service "Office no Denwa-ban" AI Camera System "VASS" Wearable Camera "MOT Wearable Camera"