Baltec's 'MOT Series' Surpasses 33,000 Companies Cumulative Adoption, Catering to AI, Labor Shortages, Inbound Response and Other Era Needs

Baltec, Inc. (Headquarters: Shinjuku-ku, Tokyo) has surpassed 33,000 companies in cumulative adoption of its cloud PBX 'MOT/TEL (Mottel)' and other business efficiency and DX support service group 'MOT Series'.

Amidst significant changes in the corporate environment, including labor shortages, harassment, a surge in inbound traffic, and the establishment of telework, the MOT Series not only focuses on telephone DX but also provides the latest AI functions such as AI automatic text conversion, multilingual interpretation, and AI cameras one after another. Adoption is accelerating across a wide range of industries, from small and medium-sized enterprises to government agencies and large corporations.

■ Background of Surpassing 33,000 Companies - Era Needs and MOT Series Response

Labor Shortage × Expansion of Telephone DX Demand

The MOT Series directly addresses the corporate concern of 'needing to handle increasing phone responses with fewer staff' through IVR automatic distribution, call recording, and smartphone internal lines. Baltec's own IVR adoption results have proven that the number of incoming calls can be reduced by approximately 20%, significantly reducing unnecessary phone responses.

Rising Need for Harassment Countermeasures

As companies' interest in harassment countermeasures surges ahead of the 2026 legal reforms, the MOT Series is evaluated for its ability to provide one-stop harassment countermeasures from both telephone and face-to-face perspectives, including evidence preservation through call recording and AI automatic text conversion, and deterrence of coercion and violence through VASS's AI cameras.

Surge in Inbound Traffic × Need for Multilingual Response

With the increase in foreign visitors to Japan, the need for foreign language response is surging at sites such as food and beverage, tourism, hotels, and clinics. The 'MOT AI Interpretation' launched in December 2025 integrates telephone control technology and AI to automatically interpret six languages including Japanese, English, Chinese, Taiwanese, Korean, and Vietnamese in real time. It realizes inbound response without the need for interpreters.

Establishment of Telework and BCP Measures

The need for a system that allows business to continue even without being in the office remains at a high level. Cloud-based MOT/TEL allows receiving and making calls with the company number from home, outings, and overseas as long as there is an internet environment. Many user voices have been received, such as 'the representative phone did not stop even during disasters'.

Furthermore, with the release of the cloud telephone line 'MOT/0ABJ', the installation of gateway devices that were previously required has become unnecessary, and it has become possible to provide fixed telephone numbers for companies such as 03 and 06 in a full cloud environment. This makes it easier to ensure business continuity in the event of disasters or failures, reducing dependence on facilities within the base. By transitioning to a configuration that utilizes the cloud, BCP measures are established in a more effective form.

Promotion of New and Additional Adoption through Enhanced AI Functions

The MOT Series continuously releases the latest AI functions such as AI automatic text conversion of call recordings, opening of IVR standard and middle plans, MOT AI interpretation, and AI camera VASS. This encourages additional utilization by existing users and decision-making for adoption by new users.

■ Why MOT Series is Chosen

The MOT Series has flexibility as a strength, allowing it to be used regardless of company size or industry.

・Smartphone internal line
・Compatibility with both cloud PBX and on-premises PBX
・Improvement of customer response quality through call recording and IVR
・Visualization of call content through AI text conversion
・Multilingual response through AI interpretation
・Integration with telephone proxy services

etc., providing functions that solve various corporate issues.

In addition, the support system that supports from introduction to operation, including rapid function addition through in-house development, is highly evaluated by many customers.

The reason it has gained support from many companies is that it has continued to evolve not just as a telephone system, but as a corporate communication infrastructure.

■ Main Industry-Specific Background and Use Cases for Adoption

Industry

Background and Issues of Adoption

Main Use Cases

Real Estate and Construction

Sales staff who go out often want to respond to phone calls with the company number; there are many bases and want to manage the representative phone number centrally

With MOT/TEL, receive and make calls with the company number from a smartphone. Prevent missed opportunities and improve customer response speed

Medical and Welfare

There are many phone responses and it interferes with business; want to distribute business burden in a manpower shortage

Efficient phone response with IVR and call recording. Reduce the trouble of recording and handing over with AI automatic text conversion

Manufacturing and Logistics

The challenge is safety management in factories and warehouses and coordination with headquarters; manpower is short and the site is not visible

Fall detection and suspicious person detection with VASS's AI camera. Realize remote attendance with MOT wearable camera

Professional and Specialized Occupations

Risk of 'he said, she said' trouble on the phone; cannot take notes while out

Evidence preservation with call recording + AI automatic text conversion. Check the content anytime on the cloud

Food and Beverage, Tourism, Hotels

Increased inbound demand; difficult to hire foreign language response staff

Automatic response to 6 languages with MOT AI interpretation. Realize inbound customer service without interpreters

Government Agencies and Local Governments

A business continuity system (BCP) that does not depend on the office is required; telework response is urgent

Respond with the company number from home and outings even during disasters. The representative phone does not stop

■ Why Baltec is Strong in AI

The reason why Baltec is strong in the AI field, especially in business-oriented AI solutions, is that it directly integrates the 'communication and infrastructure technology' cultivated over the years with AI. Unlike companies that simply develop AI systems, Baltec is a company that has technology and ideas to incorporate AI in a form that is immediately battle-ready in business scenarios.

① Uniqueness of 'Telephone and Communication Technology (PBX)' × AI

As a leading company in cloud PBX 'MOT/TEL (Mottel)', Baltec independently develops practical services that integrate communication infrastructure and AI. AI automatic text conversion of call recordings is completed automatically from recording to text conversion. In 'MOT AI Interpretation', by combining the company's telephone control technology and AI, multiple languages including Japanese, English, Chinese, and Korean are automatically voice-interpreted in real time through browsers and telephones. As a practical solution that can be introduced without hiring interpreters, it is supported by hotels, restaurants, and call centers that are struggling with inbound demand and manpower shortages.

About MOT AI Interpretation: https://www.mot-net.com/function/translation

② 'Security Camera and Security' × Achievements in Image Recognition AI

Baltec, which also handles construction and security measures for offices and stores, is also skilled in handling hardware (cameras and recorders) at the site. The AI camera and security system 'VASS' packages and provides 'monitoring and anti-crime AI' that covers labor shortages, such as detecting intruders and suspicious persons, detecting falls in factories and construction sites, and preventing abandonment in bus interiors. Since it can provide both hardware and AI software in one stop, the hurdle for introduction is low and it can also respond to small starts.

About AI Camera and Security System 'VASS': https://www.webjapan.co.jp/solution/ai-camera/

The reason why Baltec demonstrates its presence in the AI field is not to aim for cutting-edge theoretical research itself, but because it has excellent application power and ideas to perfectly combine AI technology with 'communication or security sites that small and medium-sized enterprises want to use right away'.

■ MOT Series

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