Solving Customer Harassment and Labor Shortages: Cloud-Based Fixed Phone Number Service 'MOT/0ABJ' Now Offers Low-Cost Automated IVR Response

As customer harassment ("cusuhara") and severe labor shortages become social issues, corporate call centers face a double burden: limited staff must handle increasing complaints and unnecessary calls.

Baltic Co., Ltd. (headquartered in Shinjuku-ku, Tokyo) has made IVR (Interactive Voice Response) and custom greeting functions available as optional features for users of the Standard and Middle plans of its cloud phone line "MOT/0ABJ" and cloud PBX "MOT/TEL". By extending this functionality—previously available only on Premium and Platinum plans—to lower-tier plans, the company enables a wide range of businesses, from SMEs to large offices, to achieve harassment prevention and operational efficiency at low cost.

Overview of the New Features

When using the cloud phone line "MOT/0ABJ" in conjunction with the cloud PBX "MOT/TEL", IVR (Interactive Voice Response) and custom greeting functions are now available as optional features on the Standard and Middle plans.

Previously, IVR implementation on 0ABJ had limitations depending on configuration, but with MOT/0ABJ, flexible call control is now possible through integration with cloud PBX.

Plan

Standard

Middle

Premium

Platinum

Monthly Fee (excl. tax)

¥5,980

¥15,000

¥53,000

¥106,000

Included Extensions

20

50

100

200

IVR & Custom Greeting (when used with MOT/0ABJ)

Available

※ Optional

Available

※ Optional

Previously

Supported

Previously

Supported

Call Recording

○

○

○

○

AI Automatic Transcription

Optional

Optional

Optional

Optional

※ For detailed plans and pricing, please visit the official website.

※ Customers using MOT/TEL (Standard or Middle plan) with a gateway will incur migration fees due to required server migration.

Optional Pricing

Item

Unit Price

MOT/0ABJ IVR & Custom Greeting Usage

¥3,000/month

What Are IVR and Custom Greetings?

IVR (Interactive Voice Response) is a system that automatically plays pre-recorded voice messages upon incoming calls and routes the caller to the appropriate department or group based on the number they press.

Custom greetings allow companies to upload and use their own recorded voice messages in the IVR system. For example, "Press 1 for new customers, press 2 for existing customers," enabling full customization to suit company needs. This feature can be widely used for main switchboards, call centers, after-hours responses, and campaign announcements.

※ For this new optional feature, since direct recording from phones is not supported, customers must prepare audio files (in WAV or MP3 format) and request file conversion (to SND format) through the support center. (Additional fees apply.)

Benefits of the New Features

• IVR now available without upgrading to higher-tier plans

Previously, customers on Standard or Middle plans who wanted to use IVR had to upgrade to Premium or Platinum plans. With this update, IVR is now available as an optional add-on, allowing users to automate call handling while keeping monthly costs low.

• Reduction of unnecessary calls by approximately 20% (based on Baltic’s internal implementation)

After implementing IVR internally, Baltic saw daily incoming calls drop from an average of 347.8 to 272.5—a reduction of about 20%. The reduction primarily consisted of sales calls, one-ring scams, and wrong-number calls, allowing employees to focus on essential calls.

• Eliminates call transfer tasks, improving efficiency

By simply instructing callers to "Press 1 for sales, 2 for support," they can directly reach the correct department. This removes the need to put callers on hold while searching for the right person, improving employee focus and productivity.

• IVR works seamlessly with remote work and smartphone extensions

Since smartphone extensions and PC softphones on MOT/TEL can be designated as IVR destinations, calls are correctly routed even to remote workers. Simultaneous ringing settings ensure no calls are missed in hybrid work environments.

Use Cases for IVR and Custom Greetings

Use Case

Greeting Example

Effect

Main Switchboard Initial Response

"Press 1 for Sales, 2 for Support"

No transfers needed; direct department routing

Call Center / Support Desk

"For product inquiries, press 1; for repairs, press 2"

Smooth connection to responsible department

After-Hours Announcement

"Business hours have ended. Please call back after 9 AM tomorrow."

Fully automated after-hours response

Busy Period Wait Guidance

"We are currently busy. Please hold or..."

Maintains customer experience during peak times

Campaign / Announcement

"We are currently running the ○○ campaign. Visit our website for details."

Serves as advertising and marketing tool

What is "MOT/0ABJ"?

"MOT/0ABJ" is a high-quality IP phone line service available on Baltic’s diverse "MOT" business communication platform. By integrating with the cloud PBX "MOT/TEL (Mottel)" or existing business phones, it delivers flexible, stable, and location-independent communication for offices, remote work, and retail locations.

Users can obtain new phone numbers or retain their current numbers.

For more information on the cloud phone line "MOT/0ABJ":

https://www.mot-net.com/mottel/start-plan

What is the Cloud Phone "Mottel"?

"MOT/TEL (Mottel)" is a cloud PBX service that turns smartphones into business phones. It enables employees to make and receive company calls from anywhere—office, remote, or home—supporting flexible work styles and improved efficiency.

With IVR functionality, calls can be automatically routed (e.g., "Press 1 for sales, 2 for support"), reducing call transfers and improving response efficiency. Custom greetings can also be set, allowing companies to easily implement voice guidance that matches their brand image.

Suitable for small offices to multi-location enterprises, Mottel offers an affordable, easy-to-deploy cloud PBX with a comfortable calling experience.

※ For custom greetings, since direct phone recording is not supported, customers must prepare audio files (WAV or MP3) and request file conversion (to SND format) via the support center.