[Video Release] AI Resolves Telephone 'He Said, She Said' – How to Use the AI Automatic Speech-to-Text Option for 'MOT/TEL' Call Recording

Valtec Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo) has released an interview video with Attorney Kiichi Takahashi of Cosmopolitan Law Firm, who actually uses the service, following the addition of an AI automatic speech-to-text option to the call recording function of its cloud PBX 'MOT/TEL'.

"Can't take notes on the go," "Don't know a colleague's response history," "Afraid of 'he said, she said' disputes" – In the daily grind of handling numerous phone calls in professional services, this video introduces how an AI service that automatically transcribes call content solves these challenges, based on Attorney Takahashi's real-world experience.

■ About the Released Video

[Lawyer Explains] Resolving Telephone 'He Said, She Said' with AI! Interview on the Automatic Transcription Service

Introductory video (5 minutes 18 seconds)

In the video, Attorney Takahashi provides a detailed explanation on "transcription accuracy and usability," "benefits for the entire office," and "recommended industries beyond lawyers."

*This video is distributed using YouTube. YouTube is a trademark of Google LLC.

"Just eliminating the time spent re-listening to recordings completely changes daily work efficiency. With text, you can instantly check only the necessary parts, so I especially recommend it for offices with high call volumes."

■ Background: Three Risks Lurking in Telephone Responses for Professionals

In the field of legal professionals, social insurance consultants, tax accountants, and others who require accurate records with clients and negotiation partners, the following issues with telephone responses are serious:

・It is easy to miss details or mishear when unable to take notes during outings or complex negotiations.

・Re-listening to recorded data later takes the same amount of time as the call, significantly harming work efficiency.

・The risk of 'he said, she said' disputes is always present, and the effort required for evidence preservation is substantial.

■ Why the MOT/TEL Call Recording AI Automatic Transcription Option is Effective for Professionals

Problem Solving

・Contract details, amounts, and deadlines are often verbally agreed upon over the phone.

・'He said, she said' directly leads to legal risks.

・Accurate records of consultation content are linked to accountability to clients.

Operational Efficiency

・Time spent re-listening to recordings increases proportionally with the number of cases.

・Text allows for quick search and reference, speeding up the review of past cases.

・Handovers and sharing are completed via text.

Risk Management & Compliance

・Record preservation is required from the perspective of the Attorney Act and personal information protection.

・Can potentially be used as evidence in negotiations, mediations, and lawsuits.

・Records of complaint responses also serve as office defense.

■ Features of the Call Recording AI Automatic Transcription Option

・'Fully Automatic' Ensures Continuity

Completely automatic from call end to transcription completion. Eliminates the conventional two-step process of downloading and re-uploading recording data. No special instructions for staff are needed; everyone can use it immediately after introduction.

・From 'Listening' to 'Seeing' – Information Grasp Speed Changes Dramatically

No need to spend the entire call duration re-listening to audio; a quick read of the text allows for instant comprehension. The ability to check content on the cloud without downloading is particularly effective for confirming dates, amounts, and for handovers.

・Ideal for Professionals

Compatible with all professionals requiring accurate records with clients and negotiation partners, such as lawyers, social insurance consultants, and tax accountants. As call content is accumulated as text, it can also be used for evidence preservation in case of disputes.

・Simple Addition to Existing MOT/TEL Environment

Simply add it as an option to the call recording function of the cloud PBX 'MOT/TEL'. No new system introduction or configuration changes are required, allowing offices currently using MOT/TEL to start using it immediately.

About all-call recording + speech-to-text: https://www.mot-net.com/mottel/rec_text

■ All-Call Utilization Achieved Through Flat-Rate System

Many call transcription services commonly charge based on transcription time, usage volume, or AI usage.

Therefore, costs tend to increase with an increase in the number of calls, full recording operations, and call center expansion.

Valtec Co., Ltd.'s service adopts a flat-rate fee structure utilizing its own AI, resulting in significant differences:

・Easy to introduce without worrying about usage volume.

・Easy to promote full call recording.

・Easy to forecast costs.

・Easy to deploy across departments.

■ Why Valtec is Strong in AI

The reason Valtec is strong in the AI field, especially in business-oriented AI solutions, lies in its direct fusion of long-cultivated 'communication and infrastructure technology' with AI. Unlike companies that simply develop AI systems, Valtec possesses the technology and ideas to embed AI in a form that is immediately effective in business settings.

① Uniqueness of 'Telephone/Communication Technology (PBX)' x AI

As a leading company in the cloud PBX 'MOT/TEL', Valtec develops practical services that fuse communication infrastructure with AI in-house. The AI automatic transcription of call recordings is completely automatic from recording to text. Furthermore, 'MOT AI Interpretation' combines its proprietary telephone control technology with AI to provide real-time automatic voice interpretation for multiple languages such as Japanese, English, Chinese, and Korean via browsers or telephones. As a realistic solution that can be introduced without hiring interpreters, it has gained support from hotels, restaurants, and call centers struggling with labor shortages due to inbound demand.

About MOT AI Interpretation: https://www.mot-net.com/function/translation

② Track Record in 'Security Cameras/Security' x Image Recognition AI

Valtec, which also handles office and store construction and security measures, is also proficient in handling on-site hardware (cameras, recorders). The AI camera/security system 'VASS' provides packaged 'monitoring and security AI' that covers labor shortages, such as detecting intruders/suspicious persons, detecting falls in factories/construction sites, and preventing children being left behind on buses. By offering hardware and AI software in a one-stop manner, the barrier to introduction is low, and it also supports small-scale starts.

About the AI Camera/Security System 'VASS': https://www.webjapan.co.jp/solution/ai-camera/

Valtec demonstrates its presence in the AI field not by aiming for cutting-edge theoretical research itself, but because it possesses outstanding application skills and ideas to perfectly combine AI technology with the 'communication and security fields that small and medium-sized enterprises want to use right now' and productize them.

■ What is the Cloud Phone 'MOT/TEL'?

The cloud phone 'MOT/TEL' is a cloud-based telephone service that provides telephone functions via the internet.

[Features of MOT/TEL]

Make and receive calls anywhere with your company number

The cloud phone 'MOT/TEL' is a cloud PBX service that allows you to make and receive calls using your company number on your smartphone or computer. As long as you have an internet connection, you can make calls with your company number and receive calls to your company even when you are out or at home. Extension calls and call forwarding are also possible.

Smooth connection between all locations, such as head office, branches, and home.