Survey Reveals 1 in 2 Female Office Workers Lose Concentration Due to Telephone Call Transfers

Valtec Co., Ltd. conducted a survey of 500 office workers, revealing that 45.8% of women feel their concentration is disrupted by transferring calls meant for others, exceeding men by 13 points. This highlights a structural workplace issue where 'answering phones' is often implicitly assigned to women across all generations (20s-50s). Valtec promotes its cloud-based PBX MOT/TEL, which features IVR and direct smartphone routing to eliminate manual transfers, aiming to improve team productivity and address the imbalance in office task distribution from a technological standpoint.