Telephone Answering Service "Office no Denwaban" Launches Limited Plan for Salons: Easy-to-Introduce Pricing from 3,700 Yen for 10 Weekday Calls

Valtec Co., Ltd., which provides the Cloud PBX "MOT/TEL," announces the launch of a new pricing plan for small businesses such as beauty salons, nail salons, and aesthetic salons, under its telephone answering service "Office no Denwaban."

Background of Development

Previously, the salon industry faced challenges such as being unable to answer calls during treatments, or staff being overwhelmed with call handling, impacting operational efficiency and customer satisfaction. On the other hand, many businesses opted not to introduce telephone answering services due to the perception that the cost was not justified for a small number of calls.

To meet these needs, we have launched a new pricing plan that can be utilized even with a small number of calls.

Features of the New Plan

- Low-cost plan available for businesses with a small number of calls - Waste-free pricing designed according to usage - Affordable for even small salons to introduce

Benefits of Introduction

- Prevention of missed calls during treatments - Improvement of customer service quality and reduction of lost opportunities - Reduction of staff workload - Can be introduced at a low cost even with minimal usage

Anticipated Usage Scenarios for Salon Plan

- Salons operated by one person or a small number of staff

In salons operated by a single owner or a small team, it is difficult to answer calls during treatments, often leading to missed calls. By utilizing a telephone answering service, owners can concentrate on treatments while ensuring no reservation opportunities are lost.

- Supplementing times when reservation handling is difficult

During peak hours or busy treatment times, call handling tends to be delayed. This service enables stable reservation reception even during busy periods, preventing lost opportunities.

- Receiving inquiries outside business hours

By accepting reservations and inquiries even on regular holidays or outside business hours, customer convenience is improved. Smooth handover to the next business day is also possible, enhancing the quality of service.

- Spot usage only during busy seasons

By using the service only during periods of temporary increased inquiries, such as year-end and New Year holidays or event seasons, flexible operation tailored to specific needs is possible. This allows for efficient handling while minimizing unnecessary costs.

Service details: https://www.mot-net.com/mottel/secretary_service/salon

Limited Pricing Plan for Salons

Weekdays

10 calls (weekdays)

30 calls (weekdays)

50 calls (weekdays)

Monthly fee

3,700 yen

11,100 yen

18,500 yen

Initial fee

0 yen

0 yen

0 yen

Incoming calls

10 calls/month

30 calls/month

50 calls/month

Response hours

Weekdays 9:00-19:00

Weekdays 9:00-19:00

Weekdays 9:00-19:00

Also available on weekends and holidays

Especially in industries such as beauty salons, reservations and inquiries tend to concentrate on weekends and holidays. Weekend call handling is essential for securing sales opportunities and improving customer service quality.

Even when staff are off, specialized operators politely answer calls under the company name and promptly share reception details via email or chat. If necessary, calls can be transferred to the person in charge, which helps prevent lost opportunities and reduces staff burden.

10 calls (weekends/holidays)

30 calls (weekends/holidays)

50 calls (weekends/holidays)

Monthly

￥5,000

￥15,000

￥25,000

"Reservation Proxy Option" to prevent missed reservations

"Office no Denwaban" also offers a "Reservation Proxy Option" that can handle reservation reception in addition to traditional call transfers.

- Hearing desired reservation dates - Checking availability - Guiding on menu (guidance provided after receiving materials in advance) - Guiding on prices (guidance provided after receiving materials in advance) - Changing/canceling reservations - Explaining cancellation policies and fees - Providing directions - Others (confirming lost items, sales calls, etc.)

If you already use a reservation system like Hot Pepper Beauty, an option is available to operate it as is.

We check availability and confirm reservations. Reservation changes and cancellations can also be handled by system input. Other system inputs are also possible.

Service details: https://www.mot-net.com/mottel/secretary_service/reservation_agent

【Pricing】

● Reservation Proxy Option Fee: 15,000 yen/month

● System Input Option Fee: 15,000 yen/month

What is the telephone answering service "Office no Denwaban"?

"Office no Denwaban" is a telephone answering service where specialized staff answer calls received during treatments, block unnecessary sales calls, and notify the person in charge of necessary calls via email or chat. Calls can be transferred as requested.