For the rapidly increasing number of foreign visitors to Japan: "MOT AI Interpreter" changes foreign language support with AI interpretation – Introduction video featuring actual interpretation audio released

Valtec Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo), which operates the cloud PBX "MOT/TEL" with over 32,000 installations, announced the release of an introduction video for "MOT AI Interpreter," a service that provides real-time AI interpretation. "MOT AI Interpreter" responds to the expanding inbound demand by utilizing AI technology to create an environment where staff can communicate smoothly with foreign customers using only Japanese. It can be used for various purposes such as reservation calls from foreign visitors to restaurants, inquiries about menus and business hours, and contact for guidance to hotels and tourist facilities, enabling smooth communication even if staff do not speak foreign languages. The newly released video includes actual interpretation audio, providing an intuitive understanding of how the service can be used in real-world settings. The content allows viewers to experience the practicality of the service more concretely. ■ "MOT AI Interpreter" Introduction Video Introduction video (1 minute 54 seconds) *Click here if the video does not display correctly *This video is distributed via YouTube. YouTube is a trademark of Google LLC. ■ Background of Video Release With the increase in foreign visitors to Japan, the need for multilingual customer service is rapidly growing. However, many restaurants face challenges such as "anxiety about handling phone calls in foreign languages" and "difficulty securing foreign language-speaking staff." In response to numerous inquiries, we produced this video to address requests like "we want to hear actual interpretation audio to understand how it can be used." The aim is to deepen understanding of the service visually, thereby facilitating smoother consideration for adoption. ■ Video Content The newly released video includes actual interpretation audio, allowing you to check the following points: ・Actual interpretation audio is recorded, allowing you to experience natural conversations ・Usage scenarios (customer service, sales, support) are introduced in an easy-to-understand manner ・The structure makes it easy to imagine how it will be used after implementation ■ What is "MOT AI Interpreter"? "MOT AI Interpreter" is an AI interpretation service that uses AI technology to translate spoken language in real-time during calls into multiple languages. Responding to the growing demand for foreign language support driven by the expansion of inbound demand and the increase in foreign visitors to Japan, it simultaneously translates from Japanese to foreign languages and from foreign languages to Japanese, enabling smooth multilingual communication. It can be used for phone calls and customer service without the need for a dedicated app installation, and can be easily implemented using everyday smartphones, PCs, or landline phones. This allows staff who do not speak foreign languages to communicate smoothly in a wide range of situations, such as assisting foreign tourists and handling inquiries from overseas. Furthermore, it can be utilized in various industries that require inbound support, such as restaurants, accommodation facilities, tourism, and call centers, contributing to operational efficiency and preventing lost opportunities in reservation reception, inquiry handling, and facility guidance. Available 24 hours a day, it ensures stable foreign language support regardless of the time. ■ "MOT AI Interpreter" Use Cases [Use Case 1: Interpretation calls within foreign-language websites for restaurants, beauty salons, aesthetic salons, clinics, leisure facilities, etc.] "MOT AI Interpreter" can be used in conjunction with a browser phone (*1) that automatically starts interpretation (e.g., English from the caller to Japanese for the receiver, and Japanese from the receiver to English for the caller) by clicking a call button on a store's website (PC/smartphone). It automatically adapts to the language of the displayed page, allowing callers to use it smoothly without discomfort. It supports six languages as standard (Japanese, English, Chinese , Korean, Vietnamese), and we will sequentially add more supported languages. (*1) This is a telephone service available via the internet from a web browser (e.g., Google Chrome). No special software installation is required; as long as you have a PC and an internet environment, you can use business phone functions (making/receiving calls, holding, call recording, etc.) anywhere. [Use Case 2: Hotels, Accommodation Facilities] Display a call button on the accommodation facility's website according to the language displayed. It automatically interprets reservation calls from overseas. Additionally, within the facility, staff and foreign guests can communicate through the AI interpretation system, which automatically converts their daily languages. Multilingual calls can be made using smartphones, tablets, and landline phones installed in guest rooms and at the front desk. It can also be linked with PMS (*2) to automatically interpret into the language corresponding to the guest. Of course, our company also provides MOT/HotelPhone, an IP-PBX for hotels.