'Unable to keep up with customer support': Launch of 'Call Proxy Service' handling telemarketing and customer follow-ups

VALTEC Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo), which develops the cloud PBX 'MOT/TEL' with a track record of installation in over 32,000 companies, has started offering a 'Call Proxy Service', a telemarketing agency service that provides comprehensive support from follow-up calls to new sales.

In recent years, issues such as 'unable to keep up with follow-up calls' and 'unable to secure time for new sales' have become apparent in many companies. This lack of response is a critical factor leading to decreased customer satisfaction and loss of sales opportunities. The newly launched 'Call Proxy Service' solves these issues in sales and customer support, allowing companies to stably maintain customer touchpoints while streamlining sales activities and preventing opportunity losses.

Service Overview

In this service, experienced operators make calls and share statuses on behalf of the company.

● Calling lists - Thank you calls after contracts/usage - Reminders for payments, document submission, etc. - Securing appointments for business meetings, etc. * We cannot guarantee appointment rates.

In addition to acquiring new appointments, we provide consistent support from follow-up calls after meetings to checking consideration status and sending reminders. We help increase the prospect's interest level and support sales activities that lead to closing deals.

● Sharing call status and contents - Inputting results into designated sheets or forms, daily reports

Service Features

- Handled by experienced operators We handle each call carefully and accurately, realizing reliable communication.

- Reporting via daily report format We will send a daily report using a format that lists the number of calls, appointments, and materials sent that day. If you have specific items you want included, we can accommodate customer-specified formats. * Optional fee: Daily report using a specified form from 5,000 yen

- Follow-up calls and reminder contacts also supported We support continuous customer touchpoints and prevent opportunity loss.

- Flexible processing of raw lists Even with raw lists, we can process them according to your requests by adding fields such as call date, action taken, and status. * Optional fee: List processing from 5,000 yen

- Immediate sharing when an appointment is secured We will share the news immediately via email or chat. In urgent cases, such as a request to visit immediately, we will confirm immediately by phone; usually, we contact via immediate email or chat.

- Follow-up and reminder calls available - Confirmation and reminders after sending materials (grasping consideration status) - Reminders for decision-making after business meetings (bringing them closer to closing) - Re-approaching pending projects (unearthing neglected projects) - Reminders for application and contract procedures (prompting final actions) - Reminders before event/campaign deadlines (pushing based on deadlines) We also handle follow-up and reminder calls like these.

Benefits of Implementation

Before - Cannot secure time for new sales - Follow-ups after contracts are not done or are postponed - Hands are too full to manage customer support

After - Customer support is stably managed through post-contract follow-up calls, and trusting relationships are maintained - Prevention of cancellations through regular contact - Sales representatives can focus on core tasks - Increase in the number of appointments - No need to spend time communicating about payments or response deadlines

For details on the Call Proxy Service: https://www.mot-net.com/mottel/calling

Pricing Plans

Pay-Per-Call Type *For short-term/spot use Dedicated Type *For long-term use

1 call @ 150 yen (tax excluded) 2 call set @ 270 yen (tax excluded) 3 call set @ 350 yen (tax excluded)

Monthly from 375,000 yen (150h) - 1 seat... 150h - 150h... 7.5 hours x 20 days operational equivalent * Minimum guarantee of 110 calls per 7.5H

Basic fee 10,000 yen (tax excluded) Basic fee 100,000 yen (tax excluded)

* Initial fees are required separately.

While callback handling is not covered in the spot plan, callback handling is possible in the dedicated plan and can be used with no additional charges and unlimited calls.

● Options

Option / Monthly Usage Fee (tax excluded) Leaving voicemails / From 5,000 yen Result input into a specified sheet / From 5,000 yen Daily reporting via specified form (*Simple daily reports have no additional cost) / From 5,000 yen List processing fee / From 5,000 yen Option full set (20% set discount) / From 18,000 yen

About Cloud PBX 'MOT/TEL'

'MOT/TEL' is a cloud-based PBX that allows users to make and receive calls using company numbers on smartphones and PCs. It has a track record of over 32,000 deployments and is adopted by government agencies and major corporations. It features high-quality calls via a dedicated app, internet FAX, chat, and business card management.