A Must-See for Salons Unable to Answer Phones: 'Reservation Agency Option' Added to Phone Agency Service 'Office no Denwaban' to Prevent Missed Reservations
VALTEC Co., Ltd. has launched a 'Reservation Agency Option' for its phone answering service 'Office no Denwaban,' aimed at hair, nail, and esthetic salons. For 15,000 JPY per month, professional operators handle everything from receiving reservations to inputting them into existing systems, preventing opportunity loss during treatments.
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- 📰 Published: April 14, 2026 at 19:00
- 🔍 Collected: April 14, 2026 at 10:31
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VALTEC Co., Ltd., which provides the cloud PBX 'MOT/TEL,' has launched the 'Reservation Agency Option' for its phone answering service, 'Office no Denwaban.' It is offered as a service that can be utilized across various industries, primarily focusing on businesses such as hair salons, nail salons, and esthetic salons.
■ Development Background
In the salon industry, business interruptions due to phone handling during treatments and the loss of reservation opportunities due to delayed responses have become significant issues.
'We can't answer the phone while performing treatments. There's not enough staff to keep up.'
'We have to interrupt our work to answer the phone...'
'We are missing out on reservations outside of business hours.'
'We can't afford to hire someone just to answer the phone.'
To address these issues, 'Office no Denwaban' has released an option that can handle everything up to taking reservations, in addition to conventional call forwarding.
■ Service Overview
With the 'Reservation Agency Option,' professional operators answer the phone on behalf of the salon and carry out the following tasks:
- Inquiring about preferred reservation dates
- Checking availability
- Guiding menus (based on materials provided in advance)
- Explaining prices (based on materials provided in advance)
- Changing or canceling reservations
- Explaining cancellation policies and fees
- Providing directions to the venue
- Others (checking for lost items, sales calls, etc.)
If you already have a reservation system in use, such as Hot Pepper Beauty, we also offer an option that allows you to operate it as is. Operators will check availability and handle everything up to confirming the reservation. Reservation changes and cancellations can also be handled via system input. System inputs other than reservations are also possible.
[Pricing]
- Reservation Agency Option fee: 15,000 JPY / month
- System Input Option fee: 15,000 JPY / month
■ Implementation Benefits
- Reduces phone handling during treatments and improves customer satisfaction
- Prevents missed reservations and maximizes sales opportunities
- Reduces staff workload, allowing them to focus on core tasks
- Experienced operators handle the calls
- Reduces labor costs such as hiring and training costs
- Strengthens reservation handling outside of business hours (*depending on the plan)
Missed reservations are eliminated, leading to expected reductions in opportunity loss and improvements in customer satisfaction.
■ What is the Phone Answering Service 'Office no Denwaban'?
'Office no Denwaban' is a phone answering service where professional staff answer calls that come in during treatments on your behalf, block unnecessary sales calls, and notify the person in charge only of necessary calls via email or chat. Call transferring is also available upon request.
It also supports call recording, history checking, and call rejection, and allows for response instructions tailored to the call content, significantly reducing the time and waste of phone handling.
A major feature is that no call charges are required when transferring. By taking over phone duties during treatments and preventing missed reservations, it reduces the burden on staff and creates an environment where they can focus on their core work, supporting the maximization of sales opportunities and improvement of customer satisfaction.
Service details: https://www.mot-net.com/mottel/secretary_service
[Features of Phone Answering 'Office no Denwaban']
- Flexible response system
In addition to initial response email reports, it is also possible to provide answers based on prior information and transfer directly to extensions. Meticulous responses tailored to the industry and business are possible.
- Response instructions tailored to call content are possible
You can give instructions on how to respond depending on the call content. The operator can complete the interaction, reducing the number of call-backs.
By setting up frequently asked questions, guidance on location/time, and messages for specific phone numbers in advance, the operator can complete the initial response, improving operational efficiency.
- Reduction of wasted costs
Typical phone answering services require external forwarding to the agency, incurring forwarding fees. However, 'Office no Denwaban' requires no forwarding fees. You can cut wasted costs.
- Sales calls and spam calls are excluded from the count
Sales calls and spam calls are excluded from the call count, reducing unnecessary incoming calls. By blocking unnecessary incoming calls like sales and spam calls, there will be no future incoming calls from them. The call count is allocated only to actually necessary calls, improving cost-effectiveness.
■ Development Background
In the salon industry, business interruptions due to phone handling during treatments and the loss of reservation opportunities due to delayed responses have become significant issues.
'We can't answer the phone while performing treatments. There's not enough staff to keep up.'
'We have to interrupt our work to answer the phone...'
'We are missing out on reservations outside of business hours.'
'We can't afford to hire someone just to answer the phone.'
To address these issues, 'Office no Denwaban' has released an option that can handle everything up to taking reservations, in addition to conventional call forwarding.
■ Service Overview
With the 'Reservation Agency Option,' professional operators answer the phone on behalf of the salon and carry out the following tasks:
- Inquiring about preferred reservation dates
- Checking availability
- Guiding menus (based on materials provided in advance)
- Explaining prices (based on materials provided in advance)
- Changing or canceling reservations
- Explaining cancellation policies and fees
- Providing directions to the venue
- Others (checking for lost items, sales calls, etc.)
If you already have a reservation system in use, such as Hot Pepper Beauty, we also offer an option that allows you to operate it as is. Operators will check availability and handle everything up to confirming the reservation. Reservation changes and cancellations can also be handled via system input. System inputs other than reservations are also possible.
[Pricing]
- Reservation Agency Option fee: 15,000 JPY / month
- System Input Option fee: 15,000 JPY / month
■ Implementation Benefits
- Reduces phone handling during treatments and improves customer satisfaction
- Prevents missed reservations and maximizes sales opportunities
- Reduces staff workload, allowing them to focus on core tasks
- Experienced operators handle the calls
- Reduces labor costs such as hiring and training costs
- Strengthens reservation handling outside of business hours (*depending on the plan)
Missed reservations are eliminated, leading to expected reductions in opportunity loss and improvements in customer satisfaction.
■ What is the Phone Answering Service 'Office no Denwaban'?
'Office no Denwaban' is a phone answering service where professional staff answer calls that come in during treatments on your behalf, block unnecessary sales calls, and notify the person in charge only of necessary calls via email or chat. Call transferring is also available upon request.
It also supports call recording, history checking, and call rejection, and allows for response instructions tailored to the call content, significantly reducing the time and waste of phone handling.
A major feature is that no call charges are required when transferring. By taking over phone duties during treatments and preventing missed reservations, it reduces the burden on staff and creates an environment where they can focus on their core work, supporting the maximization of sales opportunities and improvement of customer satisfaction.
Service details: https://www.mot-net.com/mottel/secretary_service
[Features of Phone Answering 'Office no Denwaban']
- Flexible response system
In addition to initial response email reports, it is also possible to provide answers based on prior information and transfer directly to extensions. Meticulous responses tailored to the industry and business are possible.
- Response instructions tailored to call content are possible
You can give instructions on how to respond depending on the call content. The operator can complete the interaction, reducing the number of call-backs.
By setting up frequently asked questions, guidance on location/time, and messages for specific phone numbers in advance, the operator can complete the initial response, improving operational efficiency.
- Reduction of wasted costs
Typical phone answering services require external forwarding to the agency, incurring forwarding fees. However, 'Office no Denwaban' requires no forwarding fees. You can cut wasted costs.
- Sales calls and spam calls are excluded from the count
Sales calls and spam calls are excluded from the call count, reducing unnecessary incoming calls. By blocking unnecessary incoming calls like sales and spam calls, there will be no future incoming calls from them. The call count is allocated only to actually necessary calls, improving cost-effectiveness.