Virtualex to Exhibit at Call Center/CRM Demo & Conference 2026 in Osaka

Virtualex Consulting Inc. (Headquarters: Minato-ku, Tokyo; Representative Director and President: Hayato Maruyama; hereinafter, Virtualex) of the Virtualex Group, will exhibit at the "19th Call Center/CRM Demo & Conference 2026 in Osaka" to be held at MyDome Osaka on May 27 (Wednesday) and 28 (Thursday), 2026.

Many companies currently face severe labor shortages, leading to various challenges such as increased inquiry response times causing burnout among staff, retirement of skilled operators, and heavy training burdens for new operators. While the introduction of tools like FAQs and chatbots has progressed with the advent of latest technologies such as generative AI, many cases still fail to produce sufficient results.

There is a demand for more effective solutions to challenges that are difficult to solve by merely introducing tools, such as "unmanned/automated customer front-line support" and "improving accuracy of responses to complex inquiries."

At our booth at this exhibition, we will introduce practical solutions directly linked to real-world operations, leveraging our expertise in contact center management to meet these on-site needs.

Exhibited Solutions

- "Human x AI" to achieve advanced and automated contact centers: "Virtualex AI-CC Service" This is a total solution that supports corporate CX transformation by balancing AI-driven operational efficiency with the creation of unique human value. We provide one-stop support from concept formulation to introduction, operation, and improvement, realizing "truly usable AI utilization in the field." Service details here

- AI-Driven Contact Center Experience Lab and PoC Service Based on many years of contact center operational expertise, this is a PoC (Proof of Concept) type lab service where you can experience advanced technologies all at once. In addition to generative AI, AI agents, speech recognition, and VoC analysis, it supports the "formalization of tacit knowledge of skilled operators," which is a challenge in many centers, and verifies concrete effects. Furthermore, by linking with platforms such as AWS and Salesforce and reproducing scenarios aligned with actual corporate operations, you can experience the value of AI introduction beforehand.

- AI Introduction/Utilization Consulting Service Based on advanced technologies such as generative AI, chatbots, and speech recognition, we support the achievement of both operational efficiency and high-quality customer experience through the redesign of overall channels and review of operating models. We provide one-stop support from strategic design to PoC and full-scale implementation for optimizing human response, introducing self-service channels (AI chat/voice bot), VoC analysis, and knowledge automation.

- AI/IT Solution Introduction/Construction Service (CC-IT/AI Orchestration) We comprehensively design and build generative AI, AI agents, and knowledge automation integrated with traditional IT such as telephony, CRM, and CTI linkage. In addition to solutions utilizing Amazon Connect and Salesforce, we also support business automation such as FAQ automatic response and knowledge extraction. We provide end-to-end support from PoC to full-scale operation, establishment, and improvement, realizing business transformation and continuous optimization through AI/IT. AWS Generative AI Contact Center Image Video here

- High-Value-Added BPO Service Utilizing Latest AI Technology This is a high-value-added outsourcing service that combines technologies such as AI agents, generative AI, chat/voice bots, and speech recognition with extensive contact center operational know-how. We provide close support for optimizing operations and continuously improving effects after AI introduction.

- Large-Scale Center Transformation and AX Promotion Support Service with Mother Center/CoE Model Utilizing Mother Center and CoE (Center of Excellence) models, we support business standardization and operational advancement in multi-site, multi-vendor environments. We design and verify measures and systems at the Mother Center, and then template the results. We provide end-to-end support from PoC to effect verification and deployment, realizing overall optimization and reproducible center transformation.

25 years of experience in the contact center domain, based on "truly user-friendly and results-oriented" proprietary systems

- Contact Center Specialized CRM (Intuitive UI and flexible external linkage functions): inspirX This is CRM software specialized for contact center operations. It centralizes contact history dispersed across various channels. It supports the accumulation, sharing, and utilization of customer voices. With an intuitive and easy-to-understand UI, and flexible external linkage functions, response processing, information search, and browsing can be performed on a single screen.

- Cloud-based inspirX with short delivery time and low cost: Virtualex iXClouZ