Mitsubishi UFJ Trust and Banking Corporation Introduces Contact Center-Specific AI Integrated Education Platform "VideoTouch" and "AI Roleplay"

Press Release Information Title: Mitsubishi UFJ Trust and Banking Corporation Introduces Contact Center-Specific AI Integrated Education Platform "VideoTouch" and "AI Roleplay" Company Name: VideoTouch Inc. Body: We are pleased to announce that VideoTouch Inc. (Headquarters: Shibuya-ku, Tokyo; Representative Director: Yuta Uesaka) has introduced its contact center-specific AI integrated education platform "VideoTouch" and "AI Roleplay" to Mitsubishi UFJ Trust and Banking Corporation (Headquarters: Chiyoda-ku, Tokyo; President and CEO: Hiroshi Kubota; hereinafter "Mitsubishi UFJ Trust and Banking").

Mitsubishi UFJ Trust and Banking acts as a代行 for shareholder support operations of listed companies, handling approximately 500,000 inquiries annually. The introduction of "VideoTouch" and "AI Roleplay" aims to reduce dependency on human resources and stabilize the training system.

### Background of the Introduction The contact center handles shareholder support operations for listed companies, responding to approximately 500,000 inquiries annually. Inquiries particularly concentrate during the general shareholders' meeting season, leading to significant fluctuations in workload depending on the period. Recruitments were made to handle these busy periods, and training was conducted each time.

Furthermore, stock administration is highly specialized and complex, which tends to prolong the development and training period. Therefore, during role-playing sessions, educators had to sequentially respond to a large number of trainees, leading to waiting lists for trainees during mass recruitments and placing a very high burden on the educators.

### Expected Effects 1. **Reduce dependency on human resources and stabilize the training system** By digitizing and making training available on-demand, and creating an environment where role-playing can be self-driven, it is possible to reduce the time and personnel required for group training and OJT, alleviate the burden on educators, and build an efficient and continuously operable education system. It also enables asynchronous learning, creating room for flexibility. The time saved can be used for follow-up after comprehension tests or for other tasks. 2. **Standardize education quality and improve learning effectiveness** "VideoTouch" unifies teaching materials into videos, preventing inconsistencies in teaching methods and providing a consistent standard of education to everyone. Furthermore, viewing analysis and testing functions visualize comprehension, enabling data-driven improvements. By utilizing "AI Roleplay" in conjunction, it is possible to establish objective skill evaluation standards using AI. 3. **Promote self-learning for early contribution and improved retention rates** Trainees can proactively engage in on-demand training and role-playing, deepening their understanding and enhancing their self-solving abilities by learning at their own pace. As a result, it leads to new employees becoming productive earlier, reducing the burden on the front lines, and improving employee satisfaction. 4. **Pursue integrated education by linking "VideoTouch" and "AI Roleplay"** "VideoTouch" serves as the foundation for standardized knowledge input, and "AI Roleplay" plays the role of practical training and automatic evaluation, aiming for a comprehensive system that doesn't just end with learning.

### About VideoTouch VideoTouch is an AI integrated platform that "empowers conversations" by merging human and AI capabilities. It supports improving on-site communication quality and generating business results by achieving a comprehensive "learn → train → measure" cycle. It has a wide range of implementation successes, from large to small enterprises, primarily in contact centers.

* "VideoTouch": https://videotouch.jp/videotouch * "AI Roleplay": https://videotouch.jp/ai-roleplay * "AI Monitoring": https://videotouch.jp/ai-monitoring * Case Studies: https://videotouch.jp/case

### VideoTouch Inc. Overview Company Name: VideoTouch Inc. Location: LAIDOUT SHIBUYA 202, 1-15-12 Shibuya, Shibuya-ku, Tokyo Representative: Yuta Uesaka, Representative Director Established: April 2013 Business Description: Development and operation of "VideoTouch", "AI Roleplay", and "AI Monitoring", integrated AI education platforms specializing in contact centers. Major Shareholder: PKSHA Technology Corporate Website: https://videotouch.co.jp/ Official X: https://x.com/videotouch_inc

### Contact Information for this Matter VideoTouch Inc. PR Representative: Takahashi Mail: pr@videotouch.co.jp