[For Retail & Food Service] Store Manager's Question Response Time Reduced by 83%! AI Knowledge SaaS 'Jugaad AI Knowledge' Offering Evidence-Backed Answers in as Little as 30 Seconds, Now Available from 200 Yen/Month

VeBuIn Co., Ltd. (Headquarters: Tsukuba City, Ibaraki Prefecture, Representative Director: Bavick) is officially releasing "Jugaad AI Knowledge," an AI knowledge sharing SaaS specializing in the retail and food service industries.

Transforming the "effort and time" spent searching for manuals into the "smiles" of customer service. This is our objective. AI takes over the time staff spend on "searching, confirming, and asking questions," maximizing the time they spend interacting with customers. Existing manuals can be uploaded to become operational in as little as one week. With industry-leading low prices of 500 yen/month for editors (e.g., full-time employees) and 200 yen/month for viewers (e.g., part-time employees), it supports solving diversified store operation challenges and creating time for essential tasks. Furthermore, the core technology of this service has been recognized as a "Tsukuba Quality Certified Product" for its advanced technology and contribution to solving social issues.

## Background of Development: A "Self-Resolution System" to Save Labor Shortage and Diversifying Workplaces

Recently, the retail and food service industries have continued to face a severe decline in the labor force and soaring labor costs, necessitating store operations centered around foreign talent and part-time staff more than ever. However, it is difficult to allocate sufficient time for education in a workplace with diverse and frequently changing personnel. As a result, questions like "How do I do this?" are concentrated on store managers, who, while busy with sales floor creation and management, become isolated, feeling "it's too difficult to ask headquarters for basic consultations or confirmations." To solve this structural problem, a path (system) is essential where staff can instantly find necessary rules and procedures through "self-service" and resolve issues themselves, without relying on seniors or store managers. Through long-term demonstration experiments with major retail companies, we thoroughly improved the "usability" and "answer accuracy" for actual on-site inquiries, leading to the official release of "Jugaad AI Knowledge" as a standalone SaaS product.

## Five Features of "Jugaad AI Knowledge"

### 1. No Scenarios Needed! Become Operational by Simply "Submitting" Various Documents

There is absolutely no need for cumbersome prior scenario creation (registering anticipated Q&A). Simply submit (upload) employment regulations, store operation manuals, product catalogs, etc., directly to the system, and the AI will understand the intent in natural language. When staff ask a question, the AI provides an immediate answer, accompanied by the "relevant page in the manual (evidence)," in an average of 30 seconds.

### 2. "Authority Management Function" Tailored to Organizational Structure

Detailed access permissions can be set according to department and role, such as "viewable only by store managers" or "private to certain store part-time employees." The AI generates answers only from information within the user's permissions, ensuring secure knowledge sharing.

### 3. Supports Cross-Border Store Operations. Standard Multi-Language Support

In alignment with workplaces where staff of diverse nationalities are active, standard support for automatic translation into multiple languages is provided. It supports Japanese, English, Thai, and Vietnamese (with more languages planned for future addition), allowing foreign staff who may be unsure about difficult kanji or nuances to confirm in their native language, enabling them to serve customers with confidence and reducing education costs.

### 4. Analysis Function to "Visualize" On-Site Problems

Inquiry logs from the field are automatically accumulated. This "visualizes what inquiries are occurring on site," making it clear which knowledge should be prioritized for creation and maintenance.

### 5. Minimizing Operational Burden Through Integration with "Jugaad" Series

Companies already utilizing our "Jugaad" series can directly share and link existing organizational information and user account information.

## Jugaad's Multi-Layered Defense System Clears the "Security" Hurdle for AI Adoption

When feeding confidential company information and internal manuals to AI, companies are most concerned about the risks of "information leakage" and "diversion for training data." Jugaad AI Knowledge clears the strict security requirements demanded by enterprise companies, safeguarding important data with three pillars: "external attack countermeasures," "internal fraud countermeasures," and "continuous improvement."

- Prevention of Diversion for AI Training (Zero Data Retention): Absolutely none of the customer data uploaded will be secondary used as training data for external LLMs (conversational AI).
- External Attack Countermeasures (Multi-layered Defense and Encryption): Operates on a robust infrastructure strictly adhering to security settings recommended by cloud providers. The data entrusted to us is strongly encrypted with industry-leading encryption technology (AES-256) and stored securely. Furthermore, 24-hour real-time monitoring instantly detects abnormalities.
- Internal Fraud Countermeasures (MFA, Anomaly Detection): In addition to external attacks, "Multi-Factor Authentication (MFA)" and "Single Sign-On (SSO)" are standardly supported to prevent unauthorized logins. Furthermore, the system automatically detects and alerts "suspicious behavior" that deviates from normal usage patterns, such as mass downloads during late hours, significantly reducing the risk of internal information exfiltration.

## Decisive Difference from LLMs (Conversational AI): Sealing Off Hallucinations (Falsehoods)

While general LLMs (conversational AI) sometimes provide ambiguous answers that are not factual, this can cause serious confusion in field operations. Jugaad AI insists on a specification that "only answers based on what is in the knowledge base, and always cites the original source (relevant page) from the company's manual," ensuring extremely high reliability for business use.

## Anticipated Overwhelming Introduction Effects (*Simulation for a 100-person store)

- Store manager inquiry response: 12 hours/week → drastically reduced to 2 hours/week (83% reduction expected. Significantly increased time on the sales floor).
- New hire ramp-up period: 8 weeks → 3 weeks (63% reduction expected).
- Improvement in self-resolution rate: 30% → 75% (+45pt improvement expected).
- Number of inquiries to headquarters: 200 cases/month → 50 cases (75% reduction expected).

## Offered at a Price That Overturns the Norms of Enterprise AI

- Editors (user image: full-time employees): 500 yen/month/person *Minimum 10 people~
- Viewers (user image: part-time employees): 200 yen/month/person
(For organizations with 1000 or more people/requirements, separate estimates will be provided)

## [Limited to First 30 Companies] Release Commemoration: First Month Free & Introduction Campaign

View campaign details

- [Campaign Overview & Applicable Conditions]
- Target period: Applications from April 1, 2026 to April 30, 2026.
- Target: First 30 companies newly contracted during the period.
- Application timing: After the 14-day free trial ends, the first month free slot will be confirmed upon completion of the main contract and registration of payment methods.
- Minimum usage period, etc.: To apply for this campaign, a minimum continuous use of 6 months (main contract) for the Editor plan (user image: full-time employees) with at least 10 people (5,000 yen/month~) is required.

- [Benefits]
- Benefit 1 (First month free): After the 14-day free trial ends and transitioning to a paid main contract, the monthly usage fee for the first month will be free. (*Prorated calculations will not be made. The entire transition month will be free).
- Benefit 2 (Introduction support): Expert staff will provide support for initial setup, authority management, document uploads, etc., via online screen sharing.

- [Flow for Introduction and Usage]
- Inquiry: Consultation/demo application via dedicated form
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- Interview: Our representative will inquire about on-site challenges and requests
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- Free trial start: Try for 14 days in the actual environment
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- Business negotiation: Guidance for campaign application before the trial ends
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- Contract signing: Main contract and payment method registration
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- Support: Online