Vanguard Smith Launches "Total Security Support," a Hands-on Crime Prevention Program Protecting Corporate Safety with a "Line" Rather than a "Point".
Vanguard Smith has launched 'Total Security Support', a comprehensive crime prevention package for businesses. Leveraging former police officers' expertise, it offers practical training and ongoing support to protect employees from customer harassment and store incidents, preventing security measures from becoming merely nominal.
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- 📰 Published: April 24, 2026 at 00:30
- 🔍 Collected: April 23, 2026 at 16:02
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Vanguard Smith Co., Ltd. (Headquarters: Minato-ku, Tokyo; Representative Director: Keita Tanaka, hereinafter "the Company"), which provides neighborhood trouble resolution support services by former police officers, has launched "Total Security Support." This is a hands-on support package aimed at fundamentally changing the way "crime prevention" is handled at corporate locations and reliably protecting the safety of working people.
This service aims to strengthen the "security system" of the workplace itself, rather than ending training with the mere acquisition of knowledge. Recently, a tragic incident occurred in a retail store within a commercial facility in Ikebukuro, where an employee was attacked while on duty. The risk of everyday workplaces, which should be safe, suddenly being exposed to danger has become a reality. By packaging status assessments, practical training, trouble response training including customer harassment (hereafter "cas-hara"), and the selection and introduction of optimal security equipment, we provide practical defense capabilities so employees can "act without hesitation and protect themselves completely" in the event of an emergency, building a system to prevent such tragedies from repeating.
Background and Purpose: Preventing the "Hollowing Out" of Countermeasures and Connecting Workplace Safety with a "Line"
Legal frameworks and social norms regarding cas-hara countermeasures are rapidly strengthening, such as the enactment of the nation's first "Ordinance on the Prevention of Customer Harassment" by the Tokyo Metropolitan Government and the national government's consideration of mandating company compliance. In response, many companies have accelerated the publication of "Cas-hara Countermeasure Declarations" and the development of manuals. However, what has become apparent from the consultations received by our company is the reality of workplaces where troubles never cease, and the structural issue that "the countermeasures themselves are not functioning." Even if policies and manuals exist, they are not utilized in actual situations, and even if equipment is introduced, it is not operated with an emergency in mind. In addition to this "hollowing out of countermeasures," an unconscious carelessness that "our store will be fine" overlaps, delaying the response to small abnormalities and harboring the risk of inviting serious incidents.
Through our cas-hara countermeasure support and crime prevention training, our company has faced the earnest concerns of workplaces. What we acutely realized is that we cannot truly protect employees simply by providing knowledge and tools as disconnected "points."
In response to these issues, we redesign everything from the status assessment to the initial response, and operational retention after an incident, as a consistent "line," transforming security measures from something "proclaimed" to something that "functions." This "Total Security Support" is a new security infrastructure born from workplace needs to protect corporate safety from multiple angles.
"Total Security Support" Provision Details
This package supports the construction of a robust security environment tailored to each company's characteristics through the following steps.
Status Assessment (Issue Hearing): Scrutinizes and visualizes the risks and site security status of each company.
Optimal Equipment Selection: Carefully selects and proposes highly practical equipment suited to the characteristics of the site.
Practical Training (Assuming Emergency Situations): Conducts advanced and practical simulation training based on the premise that it can be "used" on-site.
Customer Response Training (including Cas-hara): Learns the points of initial response on-site, how to prevent troubles from becoming severe or prolonged, and how to hand over to superiors.
Comprehensive Training: Flexibly changes and implements content based on the retention status after taking the course and changes in site issues.
Operational Retention Support: Through regular follow-ups, prevents the security system from becoming a dead letter, continuing to check the situation and respond to issues.
Future Prospects
The knowledge we have cultivated in numerous workplaces so far, such as neighborhood trouble resolution support and customer harassment countermeasures, is entirely concentrated on the "power to protect people." The training program provided this time returns that power to society in the form of "prevention."
Through the "power to prevent incidents," our company aims to realize a safe and secure society by organizing and providing know-how on security response as a "security infrastructure" that anyone can use. Efforts to protect employees lead to corporate trust and are indispensable from the perspective of human capital management. We will continue to contribute to the sustainable growth of companies and society.
What is the Neighborhood Trouble Resolution Support Service?
The Neighborhood Trouble Resolution Support Service is a service where former police officers act as expert counselors to help resolve "troubles that are less than incidents" such as "noise," "nuisances," and "harassment." To nip trouble in the bud, we have adopted a flat-rate system where you can consult as many times as you like from the "concerned" stage, with no success fees or additional charges. From the primary hearing by phone to resolution.
This service aims to strengthen the "security system" of the workplace itself, rather than ending training with the mere acquisition of knowledge. Recently, a tragic incident occurred in a retail store within a commercial facility in Ikebukuro, where an employee was attacked while on duty. The risk of everyday workplaces, which should be safe, suddenly being exposed to danger has become a reality. By packaging status assessments, practical training, trouble response training including customer harassment (hereafter "cas-hara"), and the selection and introduction of optimal security equipment, we provide practical defense capabilities so employees can "act without hesitation and protect themselves completely" in the event of an emergency, building a system to prevent such tragedies from repeating.
Background and Purpose: Preventing the "Hollowing Out" of Countermeasures and Connecting Workplace Safety with a "Line"
Legal frameworks and social norms regarding cas-hara countermeasures are rapidly strengthening, such as the enactment of the nation's first "Ordinance on the Prevention of Customer Harassment" by the Tokyo Metropolitan Government and the national government's consideration of mandating company compliance. In response, many companies have accelerated the publication of "Cas-hara Countermeasure Declarations" and the development of manuals. However, what has become apparent from the consultations received by our company is the reality of workplaces where troubles never cease, and the structural issue that "the countermeasures themselves are not functioning." Even if policies and manuals exist, they are not utilized in actual situations, and even if equipment is introduced, it is not operated with an emergency in mind. In addition to this "hollowing out of countermeasures," an unconscious carelessness that "our store will be fine" overlaps, delaying the response to small abnormalities and harboring the risk of inviting serious incidents.
Through our cas-hara countermeasure support and crime prevention training, our company has faced the earnest concerns of workplaces. What we acutely realized is that we cannot truly protect employees simply by providing knowledge and tools as disconnected "points."
In response to these issues, we redesign everything from the status assessment to the initial response, and operational retention after an incident, as a consistent "line," transforming security measures from something "proclaimed" to something that "functions." This "Total Security Support" is a new security infrastructure born from workplace needs to protect corporate safety from multiple angles.
"Total Security Support" Provision Details
This package supports the construction of a robust security environment tailored to each company's characteristics through the following steps.
Status Assessment (Issue Hearing): Scrutinizes and visualizes the risks and site security status of each company.
Optimal Equipment Selection: Carefully selects and proposes highly practical equipment suited to the characteristics of the site.
Practical Training (Assuming Emergency Situations): Conducts advanced and practical simulation training based on the premise that it can be "used" on-site.
Customer Response Training (including Cas-hara): Learns the points of initial response on-site, how to prevent troubles from becoming severe or prolonged, and how to hand over to superiors.
Comprehensive Training: Flexibly changes and implements content based on the retention status after taking the course and changes in site issues.
Operational Retention Support: Through regular follow-ups, prevents the security system from becoming a dead letter, continuing to check the situation and respond to issues.
Future Prospects
The knowledge we have cultivated in numerous workplaces so far, such as neighborhood trouble resolution support and customer harassment countermeasures, is entirely concentrated on the "power to protect people." The training program provided this time returns that power to society in the form of "prevention."
Through the "power to prevent incidents," our company aims to realize a safe and secure society by organizing and providing know-how on security response as a "security infrastructure" that anyone can use. Efforts to protect employees lead to corporate trust and are indispensable from the perspective of human capital management. We will continue to contribute to the sustainable growth of companies and society.
What is the Neighborhood Trouble Resolution Support Service?
The Neighborhood Trouble Resolution Support Service is a service where former police officers act as expert counselors to help resolve "troubles that are less than incidents" such as "noise," "nuisances," and "harassment." To nip trouble in the bud, we have adopted a flat-rate system where you can consult as many times as you like from the "concerned" stage, with no success fees or additional charges. From the primary hearing by phone to resolution.