[50% Cost Cut x 3x User Growth] Unirita’s LMIS Supports Altius Link's IT Infrastructure Modernization
Unirita has announced that Altius Link has adopted the service management platform "LMIS" to modernize the IT infrastructure supporting its digital BPO services. By switching from legacy global ITSM tools, Altius Link reduced initial setup costs by approximately 80% and cut running costs by more than half. The platform’s user-friendly interface led to a three-fold increase in user adoption, streamlining incident management and visualization. The transition was completed in just two months.
📋 Article Processing Timeline
- 📰 Published: May 22, 2026 at 19:00
- 🔍 Collected: May 22, 2026 at 10:31
- 🤖 AI Analyzed: May 23, 2026 at 07:53 (21h 21m after Collected)
Unirita Corporation has published a case study on the implementation of its service management platform, "LMIS," at Altius Link, Inc.
Altius Link provides digital BPO services, including one of Japan's largest contact centers. Their technology division is responsible for monitoring and incident management across over 100 locations nationwide and roughly 150 service platforms.
Previously, the company relied on international ITSM tools. However, they faced challenges including soaring subscription fees and low adoption rates due to the complex nature of the tools. Consequently, they adopted "LMIS" for its standardized processes and simple user interface.
Key post-implementation benefits include:
- A reduction of initial setup costs to approximately one-fifth of their previous expenditures, with running costs slashed by more than half.
- A user base that tripled to about 100 people, thanks to an intuitive design that removed barriers for departments ranging from system operations to infrastructure development.
- Improved efficiency and visibility through the use of templated dashboards for task management and incident tracking.
Supported by Unirita’s dedicated team, the company successfully migrated over 30,000 incident records and established the new environment in just two months.
Altius Link provides digital BPO services, including one of Japan's largest contact centers. Their technology division is responsible for monitoring and incident management across over 100 locations nationwide and roughly 150 service platforms.
Previously, the company relied on international ITSM tools. However, they faced challenges including soaring subscription fees and low adoption rates due to the complex nature of the tools. Consequently, they adopted "LMIS" for its standardized processes and simple user interface.
Key post-implementation benefits include:
- A reduction of initial setup costs to approximately one-fifth of their previous expenditures, with running costs slashed by more than half.
- A user base that tripled to about 100 people, thanks to an intuitive design that removed barriers for departments ranging from system operations to infrastructure development.
- Improved efficiency and visibility through the use of templated dashboards for task management and incident tracking.
Supported by Unirita’s dedicated team, the company successfully migrated over 30,000 incident records and established the new environment in just two months.
FAQ
アルティウスリンクがLMISを導入した目的は何ですか？
IT基盤のコスト最適化と、既存ツールの複雑さによる運用の課題を解決するためです。
LMIS導入後のコスト効果はどの程度ですか？
初期構築費用を既存ツール導入時の約5分の1に、ランニングコストを半分以下に圧縮しました。
LMISの導入によりユーザー数はどのように変化しましたか？
直感的な操作性により利用ハードルが下がり、インシデント対応やタスク管理での定着が進んだことで、利用者は約100名と既存ツールの3倍以上に拡大しました。
環境移行にはどのくらいの期間がかかりましたか？
3万件超のインシデントデータ移行を含め、約2カ月という短期間で完了しました。
LMISとはどのような製品ですか？
サービスデスク機能を中心としたサービスマネジメントプラットフォームで、業務の可視化や継続的なカイゼンを実現します。