Unirita's Service Management Platform 'LMIS' Wins Highest 'Leader' Award in Two Categories at 'ITreview Grid Award 2026 Spring'
Unirita's service management platform 'LMIS' won the 'Leader' award in the Incident Management and Help Desk tool categories at the 'ITreview Grid Award 2026 Spring'. It has been recognized for five consecutive years for its high satisfaction among enterprise users.
📋 Article Processing Timeline
- 📰 Published: April 27, 2026 at 19:00
- 🔍 Collected: April 27, 2026 at 10:31
- 🤖 AI Analyzed: April 28, 2026 at 02:57 (16h 25m after Collected)
Unirita Co., Ltd. (Headquarters: Minato-ku, Tokyo; President and CEO: Hiroyuki Kitano; TSE Standard: 3800) announced that its service management platform 'LMIS', centered on service desk functions, has been awarded the highest 'Leader' status in the 'Incident Management Tool' and 'Help Desk Tool' categories at the 'ITreview Grid Award 2026 Spring' hosted by ITcloud Inc. (Headquarters: Minato-ku, Tokyo; President: Genta Kurono).
In the 'Incident Management Tool' category, 'LMIS' received high praise from large enterprise users and was also selected as the 'Enterprise Leader' for the fourth consecutive term (one year). Furthermore, its recognition as a 'Leader' in the same category has now spanned five consecutive years (21 terms).
The global incident response services market is expected to expand to 99.14 billion USD by 2030, with an average annual growth rate of 18.77%. Further expansion is also anticipated in the Japanese domestic market.
Unirita expressed its gratitude for the high evaluation from many customers and stated its commitment to further improving its services.
About 'LMIS':
'LMIS' is a service management platform centered on service desk functionality. It enables appropriate management of services provided to customers, solving problems through service, and realizing continuous improvement. As a platform, it possesses sufficient functionality and flexibility, offered in a subscription format to minimize initial and running costs.
Currently, it is used by over 300 organizations in large Japanese companies, with more than 20,000 service users and over 200,000 users for the internal self-service portal function.
In the 'Incident Management Tool' category, 'LMIS' received high praise from large enterprise users and was also selected as the 'Enterprise Leader' for the fourth consecutive term (one year). Furthermore, its recognition as a 'Leader' in the same category has now spanned five consecutive years (21 terms).
The global incident response services market is expected to expand to 99.14 billion USD by 2030, with an average annual growth rate of 18.77%. Further expansion is also anticipated in the Japanese domestic market.
Unirita expressed its gratitude for the high evaluation from many customers and stated its commitment to further improving its services.
About 'LMIS':
'LMIS' is a service management platform centered on service desk functionality. It enables appropriate management of services provided to customers, solving problems through service, and realizing continuous improvement. As a platform, it possesses sufficient functionality and flexibility, offered in a subscription format to minimize initial and running costs.
Currently, it is used by over 300 organizations in large Japanese companies, with more than 20,000 service users and over 200,000 users for the internal self-service portal function.