UiPath Announces New Orchestration and Customer Experience Automation on Salesforce AgentExchange
UiPath has launched 'UiPath CX Companion' and 'UiPath Maestro Connector' on Salesforce's AgentExchange. These tools enable enterprises to integrate AI-powered automation and orchestration across Salesforce and core enterprise systems, driving end-to-end agent-driven workflows.
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- 📰 Published: May 19, 2026 at 20:11
- 🔍 Collected: May 19, 2026 at 11:31
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UiPath, a leader in business orchestration and automation, announced two new capabilities on Salesforce's AgentExchange. AgentExchange is a marketplace designed for the agent era, integrating AppExchange, Slack, and Agentforce into a unified experience for finding, purchasing, and managing reliable solutions.
Through UiPath CX Companion and UiPath Maestro Connector, enterprises can introduce AI-powered automation and orchestration into agent-led workflows across Salesforce and other enterprise systems. These solutions eliminate challenges related to cross-system processes, manual work, and fragmented data, allowing teams to focus on outcomes rather than time-consuming tasks.
UiPath Maestro Connector enables enterprise process orchestration by linking Salesforce Flows and Agentforce agents with workflows spanning ERP, finance, HR, supply chain, and other core systems. Functioning as an orchestration layer, Maestro connects AI agents, automation, and humans within a single, governed workflow. This provides teams with full visibility via dashboards, SLA tracking, exception handling, and compliance management, while enabling necessary human oversight, approvals, and guidance.
UiPath CX Companion is embedded directly into Agentforce, allowing contact center agents to access customer background information, AI agents, and relevant automation from a single screen. It automatically displays optimal actions for the current case or account, enabling teams to launch cross-system workflows with one click, eliminating the need for frequent tab switching. As it functions as a UI layer and does not store data, it integrates without adding additional security or compliance risks.
Ken Natsume, Head of Product Marketing at UiPath, stated, "UiPath Maestro and UiPath CX Companion extend Salesforce's agent and workflow capabilities, orchestrating AI agents, automation, and people across all systems and teams within an enterprise. Agentic transformation is not just about adopting AI, but managing it within end-to-end workflows that link customer interaction with back-office execution."
Brian Landsman, CEO of AgentExchange and EVP of Global Partnerships at Salesforce, commented, "Salesforce welcomes UiPath CX Companion and UiPath Maestro Connector to AgentExchange. These new capabilities accelerate our customers' business transformation by integrating AI-powered automation and orchestration into agent-driven workflows."
Through UiPath CX Companion and UiPath Maestro Connector, enterprises can introduce AI-powered automation and orchestration into agent-led workflows across Salesforce and other enterprise systems. These solutions eliminate challenges related to cross-system processes, manual work, and fragmented data, allowing teams to focus on outcomes rather than time-consuming tasks.
UiPath Maestro Connector enables enterprise process orchestration by linking Salesforce Flows and Agentforce agents with workflows spanning ERP, finance, HR, supply chain, and other core systems. Functioning as an orchestration layer, Maestro connects AI agents, automation, and humans within a single, governed workflow. This provides teams with full visibility via dashboards, SLA tracking, exception handling, and compliance management, while enabling necessary human oversight, approvals, and guidance.
UiPath CX Companion is embedded directly into Agentforce, allowing contact center agents to access customer background information, AI agents, and relevant automation from a single screen. It automatically displays optimal actions for the current case or account, enabling teams to launch cross-system workflows with one click, eliminating the need for frequent tab switching. As it functions as a UI layer and does not store data, it integrates without adding additional security or compliance risks.
Ken Natsume, Head of Product Marketing at UiPath, stated, "UiPath Maestro and UiPath CX Companion extend Salesforce's agent and workflow capabilities, orchestrating AI agents, automation, and people across all systems and teams within an enterprise. Agentic transformation is not just about adopting AI, but managing it within end-to-end workflows that link customer interaction with back-office execution."
Brian Landsman, CEO of AgentExchange and EVP of Global Partnerships at Salesforce, commented, "Salesforce welcomes UiPath CX Companion and UiPath Maestro Connector to AgentExchange. These new capabilities accelerate our customers' business transformation by integrating AI-powered automation and orchestration into agent-driven workflows."
FAQ
How does UiPath CX Companion help contact center agents?
It provides a single interface for agents to access customer data and AI capabilities, enabling one-click workflows across systems and eliminating the need for frequent tab switching.
How does the Maestro Connector function?
It connects Salesforce Flows with backend systems like ERPs, orchestrating AI agents and human processes within a single managed workflow for complete visibility.
Is the UiPath integration secure?
Yes, the CX Companion operates as a UI layer that does not store data, ensuring integration without introducing additional security risks.