Toyota Finance Improves Customer Service Productivity by Introducing Agent Builder in UiPath Studio

UiPath K.K. (Headquarters: Chiyoda-ku, Tokyo; Chairman & CEO: Koichi Hasegawa; hereinafter "UiPath"), a leader in agentic business automation, announces that Toyota Finance Corporation (hereinafter "Toyota Finance") has achieved a 3x improvement in the efficiency of its email inquiry handling operations by utilizing Agent Builder in UiPath Studio. Toyota Finance is also considering the introduction of UiPath IXP for expense settlement operations and aims to expand the scope of agentic automation using UiPath Platform™ and streamline operations through citizen development.

**Background of Introduction** Toyota Finance is a mobility financial services company focusing on smartphone payments, travel, and e-commerce businesses originating from automobiles, based on its automotive loan and credit card businesses. Prior to the introduction of UiPath, Toyota Finance had been working to improve employee AI tool utilization and generative AI literacy. While advancing the automation of high-volume routine tasks, the company faced challenges in automating tasks that require diverse, small-batch, and qualitative judgment, where traditional automation did not yield sufficient return on investment.

**Reasons for Selecting UiPath Platform** In selecting a vendor for AI agent introduction, Toyota Finance emphasized the feasibility of citizen development, the completeness of automation functions, and the support system. During the selection process, it was determined that a platform combining robots capable of operating legacy environments with AI agents, rather than relying solely on AI for ambiguous points, could logicize the operations themselves and achieve advanced automation. Additionally, UiPath's close support system, including weekly regular meetings and speedy demo creation, along with its rich product lineup enabling citizen development, were decisive factors in selecting UiPath Platform.

**Effects After Introduction** In January 2026, the AI agent created with Agent Builder in UiPath Studio began operation in the production environment for customer inquiry email handling. Currently, robots collect various information from existing systems such as customer information systems, and the AI agent creates response drafts, with humans performing the final confirmation. As a result, the average work time per case, which previously took 13 minutes, has been reduced to an average of 4 minutes, achieving more than 3 times the operational efficiency compared to before. Following the success in streamlining this operation, which occurs thousands of times a month, positive evaluations have been received internally for expanding the scope of future introductions.

**Future Outlook** Toyota Finance plans to further introduce AI agents into a wider range of internal business areas. For expense settlement operations, verification is underway for the introduction of agentic automation in back-office operations, where UiPath IXP automatically reads invoice information and robots execute subsequent processes. Toyota Finance also recognizes a new challenge: it is difficult to generate results at a sufficient speed with only the resources of the information systems department when expanding AI agent initiatives internally. In the future, the company aims to strengthen outreach from the information systems department to business divisions and build and develop a citizen development system with the understanding and cooperation of business divisions.

Mr. Kenichi Hirano, General Manager of the Digital Operations Promotion Department at Toyota Finance Corporation, stated: "We are very pleased to have UiPath accompany us, enabling us to implement AI agents in the production environment with speed and generate early results. We intend to continue working closely with UiPath to expand into a wider range of business areas and fundamentally reduce operational costs."

Mr. Ken Natsume, General Manager of the Product Marketing Department at UiPath K.K., stated: "We are delighted that Toyota Finance Corporation has introduced Agent Builder in UiPath Studio and achieved concrete results, significantly reducing the work time for customer service operations. We will provide maximum support to help Toyota Finance further improve operational efficiency through the deployment of agentic automation using UiPath's AI agents into broader business areas."

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**About UiPath** UiPath (NYSE: PATH) is a leader in agentic business orchestration and agentic automation, trusted by companies worldwide.