Toyota Finance Increases Customer Support Efficiency by 3x Using UiPath AI Agents

Toyota Finance has implemented 'Agent Builder in UiPath Studio' to automate customer email inquiries, reducing processing time from 13 minutes to 4 minutes per case. The system uses robots to collect data from existing systems while AI agents draft responses for human review. This initiative has achieved a threefold increase in efficiency for thousands of monthly inquiries. Toyota Finance plans to expand this 'agentic automation' to back-office tasks like expense processing using UiPath IXP and aims to foster citizen development within business departments to accelerate digital transformation.