Uhuru Launches Service to Maximize Customer Experience Value and LTV through Customer Data Integration
Uhuru has launched a new service that leverages customer data integration and AI agents to maximize customer experience value and LTV (Customer Lifetime Value). Built on Salesforce's multi-cloud platform, it supports advanced customer service and marketing.
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- 📰 Published: April 24, 2026 at 19:00
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Uhuru Corporation (Headquarters: Minato-ku, Tokyo; CEO: Takashi Sonoda; hereinafter "Uhuru") announced today the launch of its "Customer Experience Value and LTV Maximization Service," which enhances customer service and marketing through customer data integration and AI agents.
In recent years, with the advancement of marketing and customer management in companies, multiple customer touchpoints such as CRM, email, LINE, and apps have expanded. However, the realization of customer experiences based on the premise of integrating and utilizing customer data has not sufficiently progressed. In some cases, data is accumulated but not fully utilized for customer understanding or optimizing strategies. Customer data fragmentation (siloing) occurs across departments, making it difficult to provide a consistent customer experience. Strengthening collaboration among marketing, sales, and customer support has become a crucial theme for improving CX and maximizing LTV.
To address these challenges, Uhuru has leveraged its expertise and achievements cultivated through building and operating CRM and marketing platforms using Salesforce. It has now launched the "Customer Experience Value and LTV Maximization Service," which enhances customer service and marketing through customer data integration and AI agents.
Overview of "Customer Experience Value and LTV Maximization Service"
The "Customer Experience Value and LTV Maximization Service" utilizes Salesforce's multi-cloud (Data Cloud, Marketing Cloud, Service Cloud) to achieve customer data integration and optimization of customer touchpoints, enabling the provision of advanced customer experiences powered by AI.
Customer Experience Value and LTV Maximization Service
Key Features:
Centralized data management through customer ID integration
Integrates customer data dispersed across multiple systems to build a single customer view.
Optimal cross-channel communication design
Provides a consistent customer experience across email, LINE, apps, and web. It also supports "Adaptive Website," where web pages change in real-time in conjunction with AI agents.
Advanced marketing measures and performance measurement
Enables the execution of measures based on customer segments and visualization of results.
Advanced customer service with AI agents
Automates inquiry handling, recommendations, and personalization, supporting the improvement of customer experience.
Use Cases:
Use Cases for Customer Experience Value and LTV Maximization Service
Advertising and email delivery
Delivers information on related products via email, etc., based on customer's web browsing history and interests, promoting purchase consideration.
Web customer service
Displays personalized content and guidance to the nearest store, leading to store visits and purchasing behavior.
In-store customer service
Based on past browsing and purchase history, store staff provide optimal proposals tailored to each customer, aiming to improve the purchasing experience.
Call center
AI agents provide optimal answers and proposals for post-purchase inquiries, escalating to operators when necessary.
Performance measurement
Integrates and analyzes data from each touchpoint to visualize the effectiveness of measures and customer experience. Continuously utilized for improving marketing and customer service.
Click here to watch an image video of a consistent customer experience
This service is expected to enable the provision of consistent customer experiences based on integrated customer data, leading to increased customer satisfaction. Furthermore, by advancing personalization through AI utilization and promoting data utilization, it supports the creation of sales opportunities and operational efficiency, leading to the strengthening of the revenue base.
▷ About Customer Experience Value and LTV Maximization Service
Uhuru upholds the philosophy of "Creating a sustainable society with technology and free thinking" and has supported the DX of companies, local governments, and administrative agencies. Moving forward, through AI utilization and innovation, Uhuru will continue to address challenges faced by companies and society, contributing to the realization of a sustainable society.
■ About Uhuru Corporation https://uhuru.co.jp/
Uhuru Corporation, guided by the philosophy of "Creating a sustainable society with technology and free thinking," supports and promotes DX (Digital Transformation) and data utilization for companies and society. We provide one-stop services from edge to cloud, including the introduction and operation of cloud services, consulting, and system development, along with our own products and solutions. Beyond corporate activities, we are also engaged in research and development in the IoT x blockchain domain, proposing and implementing mechanisms for reliable data distribution necessary for smart cities and smart supply chains, to achieve DX for regions and industries.
In recent years, with the advancement of marketing and customer management in companies, multiple customer touchpoints such as CRM, email, LINE, and apps have expanded. However, the realization of customer experiences based on the premise of integrating and utilizing customer data has not sufficiently progressed. In some cases, data is accumulated but not fully utilized for customer understanding or optimizing strategies. Customer data fragmentation (siloing) occurs across departments, making it difficult to provide a consistent customer experience. Strengthening collaboration among marketing, sales, and customer support has become a crucial theme for improving CX and maximizing LTV.
To address these challenges, Uhuru has leveraged its expertise and achievements cultivated through building and operating CRM and marketing platforms using Salesforce. It has now launched the "Customer Experience Value and LTV Maximization Service," which enhances customer service and marketing through customer data integration and AI agents.
Overview of "Customer Experience Value and LTV Maximization Service"
The "Customer Experience Value and LTV Maximization Service" utilizes Salesforce's multi-cloud (Data Cloud, Marketing Cloud, Service Cloud) to achieve customer data integration and optimization of customer touchpoints, enabling the provision of advanced customer experiences powered by AI.
Customer Experience Value and LTV Maximization Service
Key Features:
Centralized data management through customer ID integration
Integrates customer data dispersed across multiple systems to build a single customer view.
Optimal cross-channel communication design
Provides a consistent customer experience across email, LINE, apps, and web. It also supports "Adaptive Website," where web pages change in real-time in conjunction with AI agents.
Advanced marketing measures and performance measurement
Enables the execution of measures based on customer segments and visualization of results.
Advanced customer service with AI agents
Automates inquiry handling, recommendations, and personalization, supporting the improvement of customer experience.
Use Cases:
Use Cases for Customer Experience Value and LTV Maximization Service
Advertising and email delivery
Delivers information on related products via email, etc., based on customer's web browsing history and interests, promoting purchase consideration.
Web customer service
Displays personalized content and guidance to the nearest store, leading to store visits and purchasing behavior.
In-store customer service
Based on past browsing and purchase history, store staff provide optimal proposals tailored to each customer, aiming to improve the purchasing experience.
Call center
AI agents provide optimal answers and proposals for post-purchase inquiries, escalating to operators when necessary.
Performance measurement
Integrates and analyzes data from each touchpoint to visualize the effectiveness of measures and customer experience. Continuously utilized for improving marketing and customer service.
Click here to watch an image video of a consistent customer experience
This service is expected to enable the provision of consistent customer experiences based on integrated customer data, leading to increased customer satisfaction. Furthermore, by advancing personalization through AI utilization and promoting data utilization, it supports the creation of sales opportunities and operational efficiency, leading to the strengthening of the revenue base.
▷ About Customer Experience Value and LTV Maximization Service
Uhuru upholds the philosophy of "Creating a sustainable society with technology and free thinking" and has supported the DX of companies, local governments, and administrative agencies. Moving forward, through AI utilization and innovation, Uhuru will continue to address challenges faced by companies and society, contributing to the realization of a sustainable society.
■ About Uhuru Corporation https://uhuru.co.jp/
Uhuru Corporation, guided by the philosophy of "Creating a sustainable society with technology and free thinking," supports and promotes DX (Digital Transformation) and data utilization for companies and society. We provide one-stop services from edge to cloud, including the introduction and operation of cloud services, consulting, and system development, along with our own products and solutions. Beyond corporate activities, we are also engaged in research and development in the IoT x blockchain domain, proposing and implementing mechanisms for reliable data distribution necessary for smart cities and smart supply chains, to achieve DX for regions and industries.