'ugo Pro' Appointed as 'Fukushima Sake Concierge' at JR Tokyo Station! Conducting a Demonstration Experiment for Customer Service and Needs Survey via AI Dialogue
ugo Inc. will conduct a demonstration experiment using its DX robot 'ugo Pro' at a Fukushima sake event at JR Tokyo Station from April 9 to 13, 2026. The robot will perform personalized AI customer service while simultaneously collecting marketing data.
📋 Article Processing Timeline
- 📰 Published: April 9, 2026 at 19:00
- 🔍 Collected: April 9, 2026 at 10:31
- 🤖 AI Analyzed: April 20, 2026 at 10:03 (263h 32m after Collected)
ugo Inc. (Headquarters: Chiyoda-ku, Tokyo, Representative Director & CEO: Ken Matsui, hereinafter 'ugo'), a developer of business DX robots, will conduct a demonstration experiment at JR Tokyo Station from Thursday, April 9 to Monday, April 13, 2026. At the Fukushima sake-themed event 'Tipsy, Fukushima' and 'Fukushima Direct Sales Market' (held simultaneously), ugo will utilize its business DX robot 'ugo Pro' to simultaneously provide customer service and acquire/analyze dialogue data.
At this event, 'ugo Pro' will take on the role of the 'Fukushima Sake Concierge,' integrating customer service with data acquisition.
Personalized Recommendation Service: Equipped with a unique AI agent, ugo Pro will interact with visitors and recommend Fukushima sake brands and local products tailored to individual tastes.
Collecting Marketing Needs through Conversation: Through natural dialogue, it will inquire about the 'travel needs to Fukushima Prefecture' and 'level of interest in sake and sake tourism' among metropolitan residents, structuring and accumulating this qualitative data.
The dialogue data acquired at this event will be integrated with on-site questionnaire surveys and open data, and visualized as an analysis report. This data will be provided to the event organizers and stakeholders to help them understand the actual state of tourism needs and preferences in the metropolitan area. Through this, ugo aims to contribute to the advancement of future initiatives to attract tourists from the metropolitan area to regional areas.
■ Effectiveness of 'Robot Marketing' Integrating Customer Service and Data Acquisition
'Robot Marketing,' which acquires data through interactive customer service provided by ugo Pro, has already proven highly effective. During customer service at 'ecute Akihabara' inside JR Akihabara Station, 'ugo Pro' extracted latent needs—the 'true feelings' of customers—from over 4,500 conversation data points, successfully leading to the development of a new Akihabara-exclusive sweet (omelet) based on that data.
For details, click here: https://prtimes.jp/story/detail/9B5ymgTa2dB
■ Event Overview
Event Names: 1. 'Tipsy, Fukushima' 2. 'Fukushima Direct Sales Market' *Held simultaneously
At this event, 'ugo Pro' will take on the role of the 'Fukushima Sake Concierge,' integrating customer service with data acquisition.
Personalized Recommendation Service: Equipped with a unique AI agent, ugo Pro will interact with visitors and recommend Fukushima sake brands and local products tailored to individual tastes.
Collecting Marketing Needs through Conversation: Through natural dialogue, it will inquire about the 'travel needs to Fukushima Prefecture' and 'level of interest in sake and sake tourism' among metropolitan residents, structuring and accumulating this qualitative data.
The dialogue data acquired at this event will be integrated with on-site questionnaire surveys and open data, and visualized as an analysis report. This data will be provided to the event organizers and stakeholders to help them understand the actual state of tourism needs and preferences in the metropolitan area. Through this, ugo aims to contribute to the advancement of future initiatives to attract tourists from the metropolitan area to regional areas.
■ Effectiveness of 'Robot Marketing' Integrating Customer Service and Data Acquisition
'Robot Marketing,' which acquires data through interactive customer service provided by ugo Pro, has already proven highly effective. During customer service at 'ecute Akihabara' inside JR Akihabara Station, 'ugo Pro' extracted latent needs—the 'true feelings' of customers—from over 4,500 conversation data points, successfully leading to the development of a new Akihabara-exclusive sweet (omelet) based on that data.
For details, click here: https://prtimes.jp/story/detail/9B5ymgTa2dB
■ Event Overview
Event Names: 1. 'Tipsy, Fukushima' 2. 'Fukushima Direct Sales Market' *Held simultaneously