Uber Japan to Expand Instant Delivery Service "Courier" Nationwide

Uber Japan, Inc. (hereinafter "Uber Japan") will significantly expand its instant delivery service "Courier" (hereinafter "Courier") from the current 22 prefectures to all 47 prefectures nationwide on Wednesday, July 1, 2026. Furthermore, in addition to bicycles and motorcycles (2-wheel vehicles), delivery using small vans (4-wheel vehicles) will newly commence nationwide. The size and weight of deliverable items*1, as well as the variety, will expand, enabling delivery to areas within a maximum straight-line distance of 25km (within a 25km radius)*2 from the shipping point.

Courier is a service that allows customers to have items delivered instantly via the "Uber" app, utilizing Uber Eats' delivery network. We will deliver a new logistics option that transcends the boundaries of individuals and businesses to people nationwide, serving as an accessible tool to solve everyday inconveniences and as a reliable delivery infrastructure for small and medium-sized enterprises and stores.

◼︎ Features of the "Courier" Service, Differentiated from Traditional Parcel Delivery

Unlike traditional parcel delivery, which involves collecting, sorting, and delivering items the next day or later, Courier utilizes Uber's matching technology for "1-to-1 direct instant delivery." Therefore, it possesses the following features not found in previous delivery services:

No delivery slips required (completed via smartphone): No troublesome preparation such as writing addresses or printing and attaching delivery slips to boxes is necessary. Everything is completed by inputting information within the app.

Instant delivery in as little as tens of minutes, without passing through distribution hubs: Since there are no distribution hubs, delivery partners head directly to the destination immediately after receiving the package.

Real-time package tracking: Both the sender and receiver can track the "current location of the package" on a map in real-time via the app or website. Additionally, direct chat and calls with the delivery partner are possible within the app if needed.

◼︎ "Courier" Service Expansion Details

In conjunction with this area expansion, the size and weight of items that can be accepted, as well as the delivery distance, have been significantly extended. You can flexibly choose from two sizes according to the size of your item.

Service Area: Expanded from 22 prefectures to all 47 prefectures (Please see here for detailed available areas)

Small Size (Delivery by bicycle/motorcycle):

Size*1: Up to 45cm x 45cm x 30cm

Weight*1: Up to 12kg

Distance*2: Supports delivery within a 25km radius

Price: 890 yen (including the first 1km) + 100 yen per subsequent 1km

Medium Size (Delivery by small van):

Size*1: Up to W (width) 73 cm x D (depth) 124 cm x H (height) 110 cm

Quantity/Weight*1: Up to 23kg per item, up to a total of 135kg per order

Distance*2: Supports delivery within a 25km radius

Price: 1,090 yen (including the first 1km) + 100 yen per subsequent 1km

*1 May vary depending on the vehicle's load capacity. Regulations regarding size, quantity, weight, etc., are subject to change in the future.

*2 This is the straight-line distance (radius) from the shipping point, not the actual driving distance. If Tokyo Station is the starting point, it corresponds to the area including all 23 wards of Tokyo, as well as Chofu, Kawaguchi, Kawasaki, and Urayasu. The supported distance may change in the future.

◼︎ Main Uses and Delivery Item Trends of "Courier" Based on Usage Data

Previous usage data and user surveys (period: November 2024 - June 2026) have revealed that the service is penetrating various scenes of daily life and business, not limited to specific uses.

Usage Purpose: 60% Personal, 40% Business: The main usage purposes are "personal use" such as gifts, forgotten items, and quick errands, accounting for about 60%, and "business use" such as sending documents and products, accounting for about 40%, showing a trend of use regardless of online or offline.

Variety of Delivery Items, with Clothing/Fashion Accessories Being Most Frequent: Among the items delivered by "Courier," clothing and fashion accessories (14%) were the most frequent, followed by others (10%) and food (room temperature) (10%).

[Breakdown of Delivery Items]

Clothing/Fashion Accessories: 14%

Others: 10%

Food (room temperature): 10%

Electronics/Small Appliances: 6%

Books/Printed Materials/Stationery/Office Supplies: 6%

Kitchenware/Daily Necessities: 5%

Food (frozen/refrigerated): 5%

Cosmetics/Hygiene Products: 3%

Games/Toys/Hobby Items: 2%

DIY/Tools/Garden Supplies: 2%

Category Not Selected: 37%

High Ratings and High Repeat Usage Rate: The service has received very high ratings from many users, with the balance between "speed" and "price" being particularly well-received. Approximately 20% of users have used Courier multiple times.

High Satisfaction and Recommendation Intent: Overall user satisfaction recorded 100% (73% very satisfied, 27% satisfied). The intention to recommend to friends and family was also very high at 96% (52% definitely recommend, 44% probably recommend).

Balance of "Speed" and "Price" Well-Received: Satisfaction with speed reached 98% (75% very satisfied, 23% satisfied). Regarding price, 75% gave positive evaluations, stating it was "very reasonable" (37%) or "appropriate" (38%).

Usage Experience Surpassing Competitor Services: Compared to other instant delivery services, 57% of users responded that the "overall usage experience is good" (42% much better, 15% slightly better).

◼︎ Usage Examples from Users Who Actually Experienced the Service

Emergency Delivery During Late Night/Early Morning Hours (Personal Use): "It's a lifesaver because motorcycle couriers stopped offering late-night service."

Instant Delivery from Store to Customer (Business Use): "Compared to other services, matching with partners is very speedy, and the price is affordable. I can track the delivery status in real-time on the app and communicate via chat, which gives me peace of mind when delivering items to customers."

◼︎ Special Campaign to Commemorate Nationwide Expansion

To commemorate the service expansion to all 47 prefectures, we will be running a special campaign to allow more people to experience the convenience of the new Courier.

(Campaign Period: July 1, 2026, 00:00 to July 31, 2026, 23:55)

For First-Time Courier Users: First delivery is free (up to 5,000 yen off)

Promotion Code: 【JPSENDRFT】

For Existing Courier Users: 50% off one delivery (up to 2,500 yen off)

Promotion Code: 【JPSENDERI】

With the service expansion to 47 prefectures and the introduction of small van delivery, "Courier" will evolve into an on-demand delivery infrastructure capable of immediately responding to all delivery needs. It will seamlessly support not only saving the day in everyday situations like delivering gifts to loved ones or forgotten items, but also business needs such as inventory transfer between companies and stores, and instant delivery to customers.

Uber Japan will continue to strive to create a mobility platform that makes the lives of people in Japan more convenient and richer.

About Uber

Uber Technologies (hereinafter "Uber") is a US-based technology company aiming for a world where anyone can travel easily, comfortably, and safely with the touch of a button. Starting with the founder's simple question, "How can I call a car with the touch of a button?", Uber launched its app-based ride-hailing service in San Francisco, USA, in 2010. Today, Uber is expanding its platform, which changes the way people and things move, beyond human transportation to include delivery of groceries, food, and daily necessities, in over 70 countries and 15,000+ cities worldwide, supporting approximately 50 languages.

About Uber Japan, Inc.

Uber Japan, Inc. is the company that operates the "Uber" ride-hailing platform, connecting drivers and passengers on demand, within Japan. In partnership with approximately 1,000 taxi companies nationwide, it offers "Uber Taxi," which allows taxi dispatch in all 47 prefectures, and "Uber Premium," which allows dispatch of premium hire cars and 5-seater wagons in cities such as Sapporo, Tokyo's 23 wards, Osaka, and Fukuoka, across 9 prefectures. Additionally, it provides public ride-sharing services (private passenger transport for public use) in partnership with local governments in Kyotango City (Kyoto Prefecture), Kaga City (Ishikawa Prefecture), Nozawaonsen Village (Nagano Prefecture), and Beppu City (Oita Prefecture), and supports the provision of services for the private car utilization business (Japan-style ride-sharing) in partnership with taxi companies since April 2024.