Tsuzuki Denki Introduces Cloud PBX Service 'TCloud for Voice' to Megmilk Snow Brand

Tsuzuki Denki Co., Ltd. (Headquarters: Minato-ku, Tokyo; President and Representative Director: Katsuyuki Yoshida; hereinafter 'the Company') has introduced its cloud PBX service 'TCloud for Voice' to Megmilk Snow Brand Co., Ltd. (Headquarters: Minato-ku, Tokyo; President and Representative Director: Masatoshi Sato; hereinafter 'Megmilk Snow Brand').

Through the cloud migration of a large-scale voice infrastructure covering 8 locations nationwide, 2,500 telephone terminals, and 2,000 smartphones, the Company has contributed to 'realizing a free-address environment,' 'improving the efficiency and immediacy of main line call handling,' and 'reducing the workload on the IT department.' With an eye on future voice data utilization, the Company will continue to support the data-driven management promoted by Megmilk Snow Brand.

■ Background

Megmilk Snow Brand is currently promoting 'Productivity Reform through Data-Driven Management' as a pillar of its DX strategy under its new management plan 'Next Design 2030.' As part of this, the company was considering a renewal of its telephone environment in conjunction with its head office relocation in 2025.

The on-premise telephone environment used by Megmilk Snow Brand had facility and operational issues regarding the promotion of telework and free-address workspaces. In addition to solving these immediate challenges, the company sought to evolve into a platform that could leverage data in the future, leading to the adoption of Tsuzuki Denki's cloud PBX service 'TCloud for Voice.'

■ About TCloud for Voice

This is a cloud communication service that supports new work styles while inheriting the functions of a traditional PBX. Users can keep their phone numbers and usage habits while utilizing smartphones for location-free operation. It eliminates the need for PBX installation at each location, reducing management load and setup time. It supports multi-site and large-scale deployments (thousands of IDs or more) and provides comprehensive support for operations and troubleshooting.

URL: https://tsuzuki.jp/jigyo/t-voice/

■ Effects of Introduction

Through the introduction of 'TCloud for Voice,' the following effects have been realized:

(1) Achieving both a reduction in fixed-line phones and a free-address environment at the head office while maintaining the quality of main line call handling.

(2) Improving the efficiency and immediacy of main line call handling through automatic call distribution using IVR (Interactive Voice Response).

(3) Reducing the IT department's workload related to infrastructure by over 30% through maintenance outsourcing.

For details, please see here:

https://tsuzuki.jp/casestudy/meg-snow/

■ Future Outlook

The Company is currently proceeding with the deployment of 'TCloud for Voice' to Megmilk Snow Brand's various sales offices. In the future, it is considering linking voice data with other systems and AI to improve customer service quality and utilize it for marketing analysis, among other initiatives. The Company will continue to support Megmilk Snow Brand's DX promotion and business transformation as a partner.

■ Comments Received for This Announcement

Mr. Takashi Obata, Director of DX Strategy Department, Megmilk Snow Brand Co., Ltd. (at the time of introduction)

'At Megmilk Snow Brand, we have positioned productivity reform through data-driven management as one of the pillars of our DX strategy in our management plan 'Next Design 2030.' We viewed this cloud PBX introduction not merely as an update of telephone equipment, but as infrastructure development to connect to future data utilization and business transformation.

Tsuzuki Denki was deeply involved from the study stage, including the process of requirements definition and RFP creation, and provided proposals based on a thorough understanding of our operations and future vision. One factor that allowed us to proceed with the project with confidence was that they frankly indicated what was feasible and what was difficult, even for complex environments including factories.

Although it was a large-scale migration project, we were able to roll it out smoothly thanks to planned preparation and meticulous support. We are grateful that we were able to achieve both a flexible telephone environment not constrained by work location and a reduction in operational load.

In the future, we aim to link voice data with other systems and AI to improve customer service quality and drive business improvement. We continue to have high expectations for Tsuzuki Denki as a partner that will think together with us about our company's transformation and development, starting from this initiative.'

■ About Tsuzuki Denki Co., Ltd.

Tsuzuki Denki's purpose is 'Together, we create spaces of possibility with people, knowledge, and technology.' It is a company that supports customers' business operations, transformation, and new challenges through technology. It provides consistent services from planning and proposal to implementation and operation in both system and network domains.

Since its founding in 1932, the company's strength has been in deeply understanding each company's culture and background, and creating value with a view to the future alongside the customer's workplace. It will continue to contribute to customer development and the realization of a prosperous society as a unified group.

Corporate website: https://www.tsuzuki.co.jp/

Product website: https://tsuzuki.jp/

■ Contact Information for This Matter

Media Inquiries:
Tsuzuki Denki Co., Ltd., Corporate Planning Office: Haruna, Nishida, Kumagai
Tel: 050-3684-7780 Email: pr@tsuzuki.co.jp

Service Inquiries:
Tsuzuki Denki Co., Ltd., CX Division
Email: webinfo@tsuzuki.co.jp

* Company names, product names, and service names mentioned are registered trademarks or trademarks of their respective owners.

* The information in this press release is current as of the date of announcement. Please note that it is subject to change without notice.