[One Year Since Expo Opening] Full-scale Introduction of Event Management App 'SHIROYAGI', Utilized for Managing 100,000 Lost Item Records
TSP Taiyo Inc. begins the full-scale rollout of its event management app 'SHIROYAGI', which was used at the Osaka-Kansai Expo. It streamlines operations like lost and found management and promotes paperless workflows.
📋 Article Processing Timeline
- 📰 Published: April 13, 2026 at 20:00
- 🔍 Collected: April 13, 2026 at 16:35
- 🤖 AI Analyzed: April 19, 2026 at 19:58 (147h 23m after Collected)
TSP Taiyo Inc. (Headquarters: Meguro-ku, Tokyo; President: Yoshinori Ikezawa), which develops event planning and consulting businesses, announces details of the features and the implementation status at the Expo regarding the event management app 'SHIROYAGI', which was introduced at the Osaka-Kansai Expo.
[Development Background]
The event management app 'SHIROYAGI' was developed with the aim of achieving paperless operations and reducing workload in event management. In past event sites, the communication and instruction systems were complicated, and information management and handovers between staff were predominantly paper-based. Sometimes, staff's personal smartphones were used, which posed security risks. Especially during large-scale events where flexible responses are constantly required, we felt the need for smooth and secure information sharing.
Our company has been involved in numerous events and has accumulated experience in hosting events from various positions such as organizer and co-organizer. Utilizing this know-how, we spent about five years developing the app from concept to reality. In addition to the Osaka-Kansai Expo, it has already been introduced in large-scale domestic events.
Going forward, we are considering introducing it not only for events but also for operational planning of permanent facilities.
[Main Features]
By realizing paperless on-site operations, workload reduction, and uniform information sharing through 'SHIROYAGI', it leads to improved hospitality among staff, which is expected to result in enhanced overall satisfaction with the event.
In addition, the app allows for detailed viewing restrictions to be set according to the staff's role, achieving high security by sharing only the necessary information.
[Timely Communication]
Communication Chat Function & Emergency Contact
Equipped with a chat function, it unifies communication from the management headquarters and among staff into one app. Since images and videos can also be attached, it is possible to share details that are hard to convey via radio. By sharing emergency information instantly, it enables swift emergency responses.
[Various Task Management]
Business Task Management & Equipment Rental/Return Management
Task schedules such as setups, mini-events, and programs can be set. By setting when, where, and what will happen, and linking business tasks and equipment rental schedules, necessary information can be shared among staff. Also, the usage status of equipment rented out as a service to visitors, such as wheelchairs and strollers, can be tracked.
[On-site Information Confirmation & Recording]
Operational Manual & On-site Photo Management
Document information needed on-site, such as operational manuals, can be shared in dedicated folders. Furthermore, by centrally storing recorded photo data in the same place for all staff, it can be checked and retrieved immediately when needed. For example, photos needed as records within the venue can be categorized into folders within the app.
Paperless operations also realize an environmentally friendly event.
[Smooth Information Linkage]
Rescue, Lost Child, and Lost Property Information Management
Information on individuals needing medical rescue or lost children, as well as the details and location of lost properties, can be shared instantly.
Rescue Response: When a person needs rescue, sharing their location, personal details, symptoms, and photos allows the headquarters to understand their exact condition.
Lost Child Response: When a lost child is secured, registering their features, clothing, and name shares the info with all staff, allowing anyone to respond to inquiries from guardians on the spot.
Lost Property Information Management: By registering the location, time, and features of a found item, all staff can immediately reference inquiries from visitors on the spot.
[Implementation Status in Visitor Service Operations at the Osaka-Kansai Expo]
'SHIROYAGI' was downloaded onto terminals held by guest service attendants and was utilized for immediate information sharing between attendants at different locations and with the association headquarters. Furthermore, information on 'lost and found items', 'lost children', and 'rental services (wheelchairs, etc.)' within the venue was centrally managed using this app.
According to 'Looking Back at the Osaka-Kansai Expo Through Data' announced by the Japan Association for the 2025 World Exposition on February 4, the total number of lost items during the period was approximately 143,000*. The number of lost child searches was 1,84
[Development Background]
The event management app 'SHIROYAGI' was developed with the aim of achieving paperless operations and reducing workload in event management. In past event sites, the communication and instruction systems were complicated, and information management and handovers between staff were predominantly paper-based. Sometimes, staff's personal smartphones were used, which posed security risks. Especially during large-scale events where flexible responses are constantly required, we felt the need for smooth and secure information sharing.
Our company has been involved in numerous events and has accumulated experience in hosting events from various positions such as organizer and co-organizer. Utilizing this know-how, we spent about five years developing the app from concept to reality. In addition to the Osaka-Kansai Expo, it has already been introduced in large-scale domestic events.
Going forward, we are considering introducing it not only for events but also for operational planning of permanent facilities.
[Main Features]
By realizing paperless on-site operations, workload reduction, and uniform information sharing through 'SHIROYAGI', it leads to improved hospitality among staff, which is expected to result in enhanced overall satisfaction with the event.
In addition, the app allows for detailed viewing restrictions to be set according to the staff's role, achieving high security by sharing only the necessary information.
[Timely Communication]
Communication Chat Function & Emergency Contact
Equipped with a chat function, it unifies communication from the management headquarters and among staff into one app. Since images and videos can also be attached, it is possible to share details that are hard to convey via radio. By sharing emergency information instantly, it enables swift emergency responses.
[Various Task Management]
Business Task Management & Equipment Rental/Return Management
Task schedules such as setups, mini-events, and programs can be set. By setting when, where, and what will happen, and linking business tasks and equipment rental schedules, necessary information can be shared among staff. Also, the usage status of equipment rented out as a service to visitors, such as wheelchairs and strollers, can be tracked.
[On-site Information Confirmation & Recording]
Operational Manual & On-site Photo Management
Document information needed on-site, such as operational manuals, can be shared in dedicated folders. Furthermore, by centrally storing recorded photo data in the same place for all staff, it can be checked and retrieved immediately when needed. For example, photos needed as records within the venue can be categorized into folders within the app.
Paperless operations also realize an environmentally friendly event.
[Smooth Information Linkage]
Rescue, Lost Child, and Lost Property Information Management
Information on individuals needing medical rescue or lost children, as well as the details and location of lost properties, can be shared instantly.
Rescue Response: When a person needs rescue, sharing their location, personal details, symptoms, and photos allows the headquarters to understand their exact condition.
Lost Child Response: When a lost child is secured, registering their features, clothing, and name shares the info with all staff, allowing anyone to respond to inquiries from guardians on the spot.
Lost Property Information Management: By registering the location, time, and features of a found item, all staff can immediately reference inquiries from visitors on the spot.
[Implementation Status in Visitor Service Operations at the Osaka-Kansai Expo]
'SHIROYAGI' was downloaded onto terminals held by guest service attendants and was utilized for immediate information sharing between attendants at different locations and with the association headquarters. Furthermore, information on 'lost and found items', 'lost children', and 'rental services (wheelchairs, etc.)' within the venue was centrally managed using this app.
According to 'Looking Back at the Osaka-Kansai Expo Through Data' announced by the Japan Association for the 2025 World Exposition on February 4, the total number of lost items during the period was approximately 143,000*. The number of lost child searches was 1,84