Real Estate Document Acquisition Agency Service "R.E.ASSIST" Officially Launches Counter Interview Function, Also Acting as Proxy for "Visiting Government Offices to Inquire"
TRUSTART Co., Ltd. has added a counter interview agency function to its real estate-related document acquisition agency service "R.E.ASSIST." This new feature allows for handling complex cases requiring direct confirmation at government offices, beyond just document acquisition, thereby supporting the DX of real estate operations.
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- 📰 Published: May 7, 2026 at 22:00
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TRUSTART Co., Ltd. (Headquarters: Chuo-ku, Tokyo; Representative Director: Yojiro Oe; hereinafter "TRUSTART"), which develops and provides "R.E.DATA," a platform that supports DX in real estate-related operations with AI x real estate big data, has added a function to its real estate-related government document acquisition agency service "R.E.ASSIST" that acts as a proxy for interviewing government office staff. This service can be completed with a single order using the same request form and at the same unit price as document acquisition.
◼️ Background
In property investigations for real estate transactions, the acquisition of government documents such as architectural plan summaries and ledger entry certificates is essential. However, in actual investigation scenarios, there are many cases where document acquisition alone is not sufficient.
For example, interviewing government office staff is necessary in the following situations:
Confirmation of road classification
Cases where judgment cannot be made from documents alone, such as "Please confirm the classification as some connecting roads may be Article 42, Paragraph 1, Item 5" or "If it is Article 42, Paragraph 1, Item 2, please confirm the setback status."
Confirmation of water and sewage
Cases requiring direct confirmation at the counter in addition to obtaining drawings, such as "Please confirm the diameter, type, and owner's name of the main pipe and service pipe."
Confirmation of buried cultural properties
Cases requiring direct interaction at the counter, rather than a judgment on whether documents can be obtained, such as "Please interview whether the target site falls within an archaeological site."
Visiting government offices just for these confirmations is costly, and including the investigator's travel time, waiting time at the counter, and prior phone inquiries, resolving a single query can take half a day.
Until now, we have individually responded to requests from some customers, but this time we have formally established it as a function that can be accepted within the request form.
■ Function Overview
A dedicated field for entering "Matters to be interviewed at the government office" has been added to the request form. Simultaneously with the document acquisition request, items to be confirmed at the counter can be entered in a bulleted list. In this revision, functions for attaching property registers of the target property and input fields for base information to prevent acquisition omissions have also been added.
Price
Minimum order fee outside Tokyo and 3 surrounding prefectures is from 3,500 yen~
Minimum order quantity
Can be requested from 1 item
How to request
Integrated with the document acquisition request form
Service area
Nationwide (excluding remote islands and Hokkaido)
■ About R.E.ASSIST
"R.E.ASSIST" is a data delivery service that acts as a proxy for real estate-related document acquisition operations. Utilizing our unique network, we act as a proxy for acquiring real estate-related documents obtainable at legal affairs bureaus and government offices. Orders can be easily placed from "R.E.DATA Plus," and acquired documents are delivered as electronic data in as little as the same day to 5 business days*. Customers can significantly reduce travel time to legal affairs bureaus and government offices and waiting time at the counter, allowing them to concentrate on more productive core tasks.
*Depending on the area, it may take more than 5 business days.
Real estate registration: Certificate of registered matters, closed register, etc.
Real estate drawings: Cadastral map, land area survey map, building drawing, etc.
Architecture/Administration: Architectural plan summary, ledger entry certificate, etc.
Others: Road ledger, urban planning map, hazard map, etc., various certificates and drawings obtainable at the counter.
Inquiries
We provide "R.E.DATA," which collects diverse real estate big data from all over Japan in a timely manner daily, enabling direct approaches to new potential customers, profiling of corporations and individuals, and efficiency in daily operations.
"R.E.DATA" forms big data primarily from analog real estate information that does not exist on the internet but only at government offices or on-site. Users can freely select and view asset types such as inheritance/sale real estate registration information nationwide, apartments, condominiums, buildings, factories, warehouses, and solar panels. Furthermore, it is a real estate big data viewing service that allows setting extraction conditions by zoning, land area, nearest official land price, etc. It is utilized in various industries such as real estate, finance, infrastructure, and professional services.
Representative: Yojiro Oe, Representative Director
Business: Real estate big data provision business, real estate investigation business
Headquarters: Sumitomo Fudosan Yaesu-dori Building 8F, 2-14-1 Hatchobori, Chuo-ku, Tokyo
Established: May 2020
URL: https://www.trustart.co.jp/
Inquiries: https://www.trustart.co.jp/contact/