[transcosmos] Seminar on "Evolving with VoC x AI and Customer Understanding" to be Held on August 26 (Wed)

transcosmos will hold a seminar titled "Evolving with VoC x AI and Customer Understanding: CX Improvement through Digital Operations Optimization Connecting Marketing and Support" on August 26 (Wed).

━━ Users "drop off midway" or "end up contacting support"

Behind these issues lie "distortions in digital touchpoints" such as "inability to find necessary information," "intent not being understood," and "lack of seamless experience across channels."

The challenge companies must face now is not just optimizing websites, but optimizing the "entire experience" across all touchpoints, including advertisements, search, FAQs, chat, and support.

In this seminar, transcosmos, which has been most closely engaged with customer voices, will provide practical operational design hints and the latest trends using AI x data to resolve user confusion and guide them to action.

This is a real-life event limited to approximately 100 participants, so please join us!

Target Audience:

● Those who are facing challenges in improving digital touchpoints that are fragmented by department.

● Those who want to leverage customer voices in their own initiatives to create an experience design that leads to results.

● Those who are interested in AI and data utilization but cannot yet visualize "how to implement it in operations."

● Seminar Overview

Date & Time: August 26, 2026 (Wed) 14:20 - 18:30

Venue: Knowledge Capital Congres Convention Center Room 2

3-1 Ofuka-cho, Kita-ku, Osaka City, Grand Front Osaka North Building B2F

Capacity: 100 people

Application Deadline: August 21, 2026 (Fri) 17:00

Participation Fee: Free (pre-registration required)

Organizer: transcosmos inc.

Application URL: https://www.trans-cosmos.co.jp/seminar/260826.html

*This seminar will be held at the venue. After applying, details will be sent to the email address provided at the time of application by the day before the event.

*There will be no online live streaming or archive distribution for this seminar.

*This seminar is for corporate customers only. We do not accept applications from individual customers.

*If the number of applications exceeds the capacity, a lottery will be held.

*We kindly ask that individuals involved with companies that provide similar services to ours, or companies that will be presenting at this seminar, refrain from applying.

*Upon arrival on the day of the event, please present the QR code attached to the detailed email on your smartphone or bring a printed copy.

*Reception is also possible with a printed QR code.

*If you are unable to present the QR code due to email environment issues, please inform the reception desk on the day.

*You may enter and leave this seminar midway. Please attend according to your schedule.

● Program

Opening Remarks

Latest VOC Utilization x AI Data Utilization Strategy: Monetizing On-site "Conversations" to Increase Sales

Mr. Daisuke Masaki, Treasure Data Co., Ltd.

Business Reform and System Optimization Achieved through DX Assessment ~Challenges and Paths to Solutions Revealed by Assessment~

Mr. Takuya Iwai, transcosmos inc.

[Panel Session] Maximizing Self-Service Resolution through Web x Call Analysis and VOC Utilization: Integrated Operation Techniques for UI/UX, FAQs, and Chatbots

Mr. Akihiro Tomita, DUSKIN CO., LTD.

Coming Soon

Networking Reception

*Please note that the seminar content may be subject to change without prior notice.

*transcosmos is a registered trademark or trademark of transcosmos inc. in Japan and other countries.

*Other company names, product/service names mentioned are registered trademarks or trademarks of their respective companies.

(About transcosmos inc.)

Since its founding in 1966, transcosmos has strived to enhance the competitiveness of its client companies by providing higher value-added services through the fusion of excellent "people" and cutting-edge "technological capabilities." Currently, we provide services that support client companies' business processes in both cost optimization and sales expansion in 36 countries and regions and 187 bases, primarily in Asia. In line with the expansion of the global EC market, we also provide a global EC one-stop service that delivers our clients' excellent products and services to consumers in 46 countries and regions worldwide. transcosmos will face customers and society, and together with them, we will think from concept to execution, challenge, and achieve. https://www.trans-cosmos.co.jp