Transcosmos and transcosmos online communications Launch "Bulky Waste Collection Acceptance System Utilizing LINE Official Account" in Chatan Town, Okinawa Prefecture
Transcosmos and transcosmos online communications have launched "KANAMETO ECO," a bulky waste collection application system utilizing LINE Official Account, in Chatan Town, Okinawa Prefecture. This contributes to improving resident convenience and promoting DX in local governments.
📋 Article Processing Timeline
- 📰 Published: May 1, 2026 at 20:00
- 🔍 Collected: May 1, 2026 at 11:31
- 🤖 AI Analyzed: May 1, 2026 at 22:28 (10h 56m after Collected)
Transcosmos and transcosmos online communications have been conducting a demonstration experiment of "KANAMETO ECO," a bulky waste collection application acceptance system utilizing LINE Official Account, for Chatan Town, Okinawa Prefecture, since March 2026, and officially launched its provision in April of the same year.
**Background of "KANAMETO ECO" Implementation**
Chatan Town has been conducting individual paid collection of bulky waste, and until now, applications for collection were accepted by phone. With the aim of improving the efficiency of application acceptance operations and enhancing resident convenience, the town considered online solutions and focused on LINE, a communication app widely used by residents. Furthermore, based on the example of Nago City in Okinawa Prefecture, which uses "KANAMETO ECO" to accept collection applications via its LINE Official Account, the town decided to implement this system.
(Reference) KANAMETO ECO implementation case in Nago City, Okinawa Prefecture: "From bulky waste collection application acceptance to processing fee payment, all completed on LINE"
https://kanameto.me/eco/case/nago-city.html
**Flow of Applying for Bulky Waste Collection from Chatan Town LINE Official Account**
Applicants tap "Bulky Waste Collection Application" on the rich menu to access the application form. After selecting the desired collection date, they search for items to dispose of from the bulky waste categories and names, and specify the quantity. Once all "Notes on Application" are checked, the "Proceed to detailed information entry" button is activated. Subsequently, entering information such as the applicant's name, contact details, and photos of the bulky waste completes the collection application.
**Benefits and Implementation Effects**
Residents can now apply for bulky waste collection from the Chatan Town LINE Official Account anytime, regardless of the collection application office's business hours, improving resident convenience.
After the implementation of "KANAMETO ECO," there have been no complaints regarding the new application method, and it has gotten off to a smooth start. The number of collection applications via LINE is gradually increasing, with 74 out of 509 collection applications received from residents in April 2026 (as of mid-month) being via LINE.
**Future Outlook**
Transcosmos and transcosmos online communications will accelerate DX in administration and support the revitalization of communication between local governments and residents through the provision of "KANAMETO."
**About KANAMETO ECO**
"KANAMETO ECO" is a bulky waste collection application acceptance tool jointly planned by LINE Yahoo Communications Corporation and transcosmos online communications Inc. It was developed based on the "Fukuoka City Bulky Waste Acceptance LINE Official Account," which has been fully operational since 2019, based on the "Comprehensive Partnership Agreement on Regional Collaboration Projects" concluded between LINE Yahoo Communications and Fukuoka City. Residents of implementing municipalities can apply for collection online 24 hours a day, 365 days a year, through the LINE Official Account operated by the municipality. It also supports online payment of bulky waste processing fees via PayPay and credit card.
https://kanameto.me/eco/index.html
*Transcosmos is a registered trademark or trademark of transcosmos inc. in Japan and other countries.
*Company names, product and service names mentioned are registered trademarks or trademarks of their respective companies.
(About transcosmos online communications Inc.)
transcosmos online communications Inc. was established in May 2016 as a joint venture between transcosmos inc. and LINE Corporation (now LINE Yahoo Corporation). In October 2017, it also received investment from Salesforce Ventures, the investment arm of Salesforce.com, Inc. It is a GovTech venture that leverages LINE's platform and user base, along with transcosmos's sales and development capabilities, to provide various solutions and services that realize better relationships between administration and residents. In September 2017, it developed and began selling "KANAMETO," a DX tool for administration utilizing LINE. (URL: https://transcosmos-online.com/)
(About transcosmos inc.)
Since its establishment in 1966, transcosmos has been providing high-value-added services to client companies by combining excellent "people" and the latest "technological capabilities."
**Background of "KANAMETO ECO" Implementation**
Chatan Town has been conducting individual paid collection of bulky waste, and until now, applications for collection were accepted by phone. With the aim of improving the efficiency of application acceptance operations and enhancing resident convenience, the town considered online solutions and focused on LINE, a communication app widely used by residents. Furthermore, based on the example of Nago City in Okinawa Prefecture, which uses "KANAMETO ECO" to accept collection applications via its LINE Official Account, the town decided to implement this system.
(Reference) KANAMETO ECO implementation case in Nago City, Okinawa Prefecture: "From bulky waste collection application acceptance to processing fee payment, all completed on LINE"
https://kanameto.me/eco/case/nago-city.html
**Flow of Applying for Bulky Waste Collection from Chatan Town LINE Official Account**
Applicants tap "Bulky Waste Collection Application" on the rich menu to access the application form. After selecting the desired collection date, they search for items to dispose of from the bulky waste categories and names, and specify the quantity. Once all "Notes on Application" are checked, the "Proceed to detailed information entry" button is activated. Subsequently, entering information such as the applicant's name, contact details, and photos of the bulky waste completes the collection application.
**Benefits and Implementation Effects**
Residents can now apply for bulky waste collection from the Chatan Town LINE Official Account anytime, regardless of the collection application office's business hours, improving resident convenience.
After the implementation of "KANAMETO ECO," there have been no complaints regarding the new application method, and it has gotten off to a smooth start. The number of collection applications via LINE is gradually increasing, with 74 out of 509 collection applications received from residents in April 2026 (as of mid-month) being via LINE.
**Future Outlook**
Transcosmos and transcosmos online communications will accelerate DX in administration and support the revitalization of communication between local governments and residents through the provision of "KANAMETO."
**About KANAMETO ECO**
"KANAMETO ECO" is a bulky waste collection application acceptance tool jointly planned by LINE Yahoo Communications Corporation and transcosmos online communications Inc. It was developed based on the "Fukuoka City Bulky Waste Acceptance LINE Official Account," which has been fully operational since 2019, based on the "Comprehensive Partnership Agreement on Regional Collaboration Projects" concluded between LINE Yahoo Communications and Fukuoka City. Residents of implementing municipalities can apply for collection online 24 hours a day, 365 days a year, through the LINE Official Account operated by the municipality. It also supports online payment of bulky waste processing fees via PayPay and credit card.
https://kanameto.me/eco/index.html
*Transcosmos is a registered trademark or trademark of transcosmos inc. in Japan and other countries.
*Company names, product and service names mentioned are registered trademarks or trademarks of their respective companies.
(About transcosmos online communications Inc.)
transcosmos online communications Inc. was established in May 2016 as a joint venture between transcosmos inc. and LINE Corporation (now LINE Yahoo Corporation). In October 2017, it also received investment from Salesforce Ventures, the investment arm of Salesforce.com, Inc. It is a GovTech venture that leverages LINE's platform and user base, along with transcosmos's sales and development capabilities, to provide various solutions and services that realize better relationships between administration and residents. In September 2017, it developed and began selling "KANAMETO," a DX tool for administration utilizing LINE. (URL: https://transcosmos-online.com/)
(About transcosmos inc.)
Since its establishment in 1966, transcosmos has been providing high-value-added services to client companies by combining excellent "people" and the latest "technological capabilities."