transcosmos and transcosmos online communications Launch "Bulky Waste Collection Acceptance System Utilizing LINE Official Account" in Tendo City, Yamagata Prefecture
transcosmos and transcosmos online communications officially launched "KANAMETO ECO," a bulky waste collection application system utilizing LINE Official Account, in Tendo City, Yamagata Prefecture, starting April 2026. This initiative aims to improve citizen convenience and administrative efficiency, with approximately 32% of applications processed via LINE in the first month of introduction.
📋 Article Processing Timeline
- 📰 Published: April 30, 2026 at 23:00
- 🔍 Collected: April 30, 2026 at 14:31
- 🤖 AI Analyzed: April 30, 2026 at 14:53 (21 min after Collected)
transcosmos and transcosmos online communications conducted a pilot project for the "KANAMETO ECO" bulky waste collection application system, utilizing the LINE Official Account, for Tendo City, Yamagata Prefecture, starting March 2026, and officially launched its provision in April of the same year.
■ Background of Introducing "KANAMETO ECO"
Previously, Tendo City accepted applications for bulky waste collection via phone and at city counters, which placed a significant workload on city staff. To improve operational efficiency through online application procedures and enhance resident convenience, the city focused on "LINE," a widely used communication app among citizens. Furthermore, building on the example of Higashine City in the same Yamagata Prefecture, which successfully uses "KANAMETO ECO" to accept collection applications via its LINE Official Account, Tendo City decided to introduce this system.
(Reference) KANAMETO ECO implementation case in Higashine City, Yamagata Prefecture: "Bulky Waste Collection Application via LINE - LINE application rate surpasses 35%"
https://kanameto.me/eco/case/higashine-city.html
■ Flow of Applying for Bulky Waste Collection from Tendo City LINE Official Account
Applicants tap "About Waste" from the "Basic Menu" in the rich menu to access the application form. After selecting the desired collection date, they search for the item they wish to dispose of from bulky waste categories and names, and specify the quantity. Once all "Precautions for Application" are checked, the "Proceed to enter detailed information" button becomes active. Subsequently, entering necessary information such as the applicant's name, phone number, and address completes the collection application.
■ Benefits and Introduction Effects
Citizens can now apply for bulky waste collection via the Tendo City LINE Official Account anytime, regardless of city hall business hours. As traditional counter and phone applications are still accepted, the addition of LINE as a new application method further enhances convenience.
For the administration, the burden of collection acceptance operations has been reduced. "KANAMETO ECO" allows city staff to enter applications received via counters or phone through a management screen, enabling centralized management of information alongside applications received via LINE. Moreover, while the Tendo City LINE Official Account uses an external operational tool for effective distribution of city information, it can also be used in conjunction with "KANAMETO ECO."
In the first month of "KANAMETO ECO" implementation (from March 16 to April 16, 2026), approximately 32% of collection applications received from citizens (28 out of 87 total cases) were via LINE. There were no complaints regarding the new application method, marking a smooth start.
■ Future Outlook
transcosmos and transcosmos online communications will continue to promote regional DX that balances improved resident convenience and enhanced administrative efficiency through the provision of "KANAMETO."
■ About KANAMETO ECO
"KANAMETO ECO" is a bulky waste collection application tool jointly planned by LINE Yahoo Communications Inc. and transcosmos online communications Inc. It was developed based on the "Fukuoka City Bulky Waste Acceptance LINE Official Account," which has been fully operational since 2019 under the "Comprehensive Partnership Agreement on Regional Co-creation Projects" concluded between LINE Yahoo Communications and Fukuoka City. Residents of implementing local governments can apply for collection online 24 hours a day, 365 days a year, through the LINE Official Accounts operated by the local governments. It also supports online payment of bulky waste disposal fees via PayPay and credit card.
https://kanameto.me/eco/index.html
* transcosmos is a registered trademark or trademark of transcosmos inc. in Japan and other countries.
* Company names, product and service names mentioned are registered trademarks or trademarks of their respective companies.
(About transcosmos online communications Inc.)
transcosmos online communications Inc. was established in May 2016 as a joint venture between transcosmos inc. and LINE Corporation (now LINE Yahoo Corporation). In October 2017, it also received investment from Salesforce Ventures, the investment arm of Salesforce.com, Inc. Leveraging LINE's platform and user base, along with transcosmos's sales and development capabilities, it partners with governments and
■ Background of Introducing "KANAMETO ECO"
Previously, Tendo City accepted applications for bulky waste collection via phone and at city counters, which placed a significant workload on city staff. To improve operational efficiency through online application procedures and enhance resident convenience, the city focused on "LINE," a widely used communication app among citizens. Furthermore, building on the example of Higashine City in the same Yamagata Prefecture, which successfully uses "KANAMETO ECO" to accept collection applications via its LINE Official Account, Tendo City decided to introduce this system.
(Reference) KANAMETO ECO implementation case in Higashine City, Yamagata Prefecture: "Bulky Waste Collection Application via LINE - LINE application rate surpasses 35%"
https://kanameto.me/eco/case/higashine-city.html
■ Flow of Applying for Bulky Waste Collection from Tendo City LINE Official Account
Applicants tap "About Waste" from the "Basic Menu" in the rich menu to access the application form. After selecting the desired collection date, they search for the item they wish to dispose of from bulky waste categories and names, and specify the quantity. Once all "Precautions for Application" are checked, the "Proceed to enter detailed information" button becomes active. Subsequently, entering necessary information such as the applicant's name, phone number, and address completes the collection application.
■ Benefits and Introduction Effects
Citizens can now apply for bulky waste collection via the Tendo City LINE Official Account anytime, regardless of city hall business hours. As traditional counter and phone applications are still accepted, the addition of LINE as a new application method further enhances convenience.
For the administration, the burden of collection acceptance operations has been reduced. "KANAMETO ECO" allows city staff to enter applications received via counters or phone through a management screen, enabling centralized management of information alongside applications received via LINE. Moreover, while the Tendo City LINE Official Account uses an external operational tool for effective distribution of city information, it can also be used in conjunction with "KANAMETO ECO."
In the first month of "KANAMETO ECO" implementation (from March 16 to April 16, 2026), approximately 32% of collection applications received from citizens (28 out of 87 total cases) were via LINE. There were no complaints regarding the new application method, marking a smooth start.
■ Future Outlook
transcosmos and transcosmos online communications will continue to promote regional DX that balances improved resident convenience and enhanced administrative efficiency through the provision of "KANAMETO."
■ About KANAMETO ECO
"KANAMETO ECO" is a bulky waste collection application tool jointly planned by LINE Yahoo Communications Inc. and transcosmos online communications Inc. It was developed based on the "Fukuoka City Bulky Waste Acceptance LINE Official Account," which has been fully operational since 2019 under the "Comprehensive Partnership Agreement on Regional Co-creation Projects" concluded between LINE Yahoo Communications and Fukuoka City. Residents of implementing local governments can apply for collection online 24 hours a day, 365 days a year, through the LINE Official Accounts operated by the local governments. It also supports online payment of bulky waste disposal fees via PayPay and credit card.
https://kanameto.me/eco/index.html
* transcosmos is a registered trademark or trademark of transcosmos inc. in Japan and other countries.
* Company names, product and service names mentioned are registered trademarks or trademarks of their respective companies.
(About transcosmos online communications Inc.)
transcosmos online communications Inc. was established in May 2016 as a joint venture between transcosmos inc. and LINE Corporation (now LINE Yahoo Corporation). In October 2017, it also received investment from Salesforce Ventures, the investment arm of Salesforce.com, Inc. Leveraging LINE's platform and user base, along with transcosmos's sales and development capabilities, it partners with governments and